Huntington Beach Ford

Spoke to the Fleet Manager - he said he would get back to me. Did not call back in a few hours so I called again, took long time for someone to pick up phone. Asked for fleet manager, forwarded my call but me. Did not call back in a few hours so I called again, took long time for someone to pick up phone. Asked for fleet manager, forwarded my call but it went back to the receptionist again. Forwarded to fleet manager again (was supposed to...) then a salesperson named AJ picked up the phone - was short and had an attitude. I asked for fleet manager, said he could help me.... I said I needed to speak with Fleet Manger and he would not forward the call.... then HUNG UP ON ME. Could not believe it. HUGE ATTITIDE.... the worst dealer experience I have ever had. Buy your Ford somewhere else More

This dealership sold me a used Ford Fusion for my college bound son, I planned to transfer the vehicle to Texas before the start of the fall semester. The saleman provided an AutoCheck Vehicle History repor bound son, I planned to transfer the vehicle to Texas before the start of the fall semester. The saleman provided an AutoCheck Vehicle History report that stated "no accidents or events have been reported". One month after the purchase, I called the salesman to inquire as to why the paint was peeling on the bumper, as I'm not an experienced car buyer and honestly didn't know. I did not hear back from the salesman. My first thought was that it had been in an accident that was never reported, so I was concerned about the safety of the car. I then reviewed the dealership on this website, hoping to resolve the issue. The rating I gave them was not stellar. Thankfully, I heard from the General Manager immediately. He had researched the history of the vehicle and said the paint job was due to scratches on the bumper and it was touched up and repainted by a local body shop. He assured me it had not been in an accident as I had feared. He then offered to pay for the bumper to be repainted correctly at a body shop in Texas. I am currently researching options for a quote and am very pleased at how this was handled by the GM at Huntington Beach Ford. He responded quickly with a solution and was very polite and professional. I am also pleased with DealerRater and highly recommend them to other moms who are unsure about the integrity of dealerships in their community, this is a great tool to research, get honest feedback and to voice your concerns. More

We just bought a Ford C-Max this past weekend, they were all courteous and patient and answered all the questions we had. I give them a Five star rating... all courteous and patient and answered all the questions we had. I give them a Five star rating... More

Raz & Dan provided excellent service for us. We are buying a car for our daughter and made it easy for us! Raz made us a great deal! Dan was easy to work with and showed what we were looking for. Gr buying a car for our daughter and made it easy for us! Raz made us a great deal! Dan was easy to work with and showed what we were looking for. Great service! More

I went into HB Ford yesterday to look at a used 2013 Kia Optima I recently saw advertised. I was approached by Kenny who asked what he could help me with. I drove it to the front of the lot and instantly kn Optima I recently saw advertised. I was approached by Kenny who asked what he could help me with. I drove it to the front of the lot and instantly knew this needed to be my car! The paper work process was painless and before I knew it, I was driving off the lot in my new car! Kenny was a pleasure to the work with and he deserves 5 stars for ALL his help! I could not be any happier and anyone who wants to buy a car from HB Ford, I suggest going in and asking for Kenny, he will not disappoint you! We will definitely be back to buy a new Ford Fusion for my mom in the next year or so and Kenny will be our guy! THANK YOU!!! More

I love my 2013Ford Escape. My salesperson John Morgan made it a joyful experience . I would recommend you go straight to John Morgan. He has all the patience in the world and with dealing with me you hav made it a joyful experience . I would recommend you go straight to John Morgan. He has all the patience in the world and with dealing with me you have too. Love love love my car(truck). More

Ken and Alex are very helpful. They helped me choose a vehicle that fits my family. I would definitely recommend them to my family and friends in the future. vehicle that fits my family. I would definitely recommend them to my family and friends in the future. More

I purchased a used Ford truck with the understanding the truck would be delivered in good shape it was delivered with a bad rear end truck would be delivered in good shape it was delivered with a bad rear end More

I'm from out of state and visiting relatives in Huntington Beach. I was in the market for a pickup and noticed the model that I was interested in on your lot. I went into the dealership and talke Huntington Beach. I was in the market for a pickup and noticed the model that I was interested in on your lot. I went into the dealership and talked to Todd. Todd was very helpful, courteous and eventually we worked out a deal that I was very happy with. It was definetly a better price than I could find elsewhere on this particular model. I couldn't be more pleased. Even though the vehicle was clean todd insisted on washing the vehicle before I left the lot. More

Purchased a 2009 F150 Platinum November 28th 2012. Prior to the test drive the truck failed to start due to dead battery. It happen twice while I was there. I was told it was because of the electronic step- to the test drive the truck failed to start due to dead battery. It happen twice while I was there. I was told it was because of the electronic step-rails depleting the batteries. Nonetheless, I did buy the truck and like it but last month the battery died again... I was able to receive a jump. Yesterday the battery said screw-it and killed over....no more! I called AAA and they tested the battery. One thing they said was that the battery was too small for the truck [there was room in the box for a larger one] and it was only holding a 10% charge. I had AAA replace the battery for $102.70 with a 3 yr free replacement warranty. I have attempted to contact the dealer multiple times in hopes to receive compensation. If it was a mistake I would understand but it leads me to suspect sub-par and underhanded tactics are the norm. I wanted to leave up my earlier post which was negative to show the progression of my ordeal. My faith has been restored in Huntington Beach Ford. They took responsibility and reimbursed me for the battery. Obviously, mistakes are inevitable in everything we do. The true test of a person's or business's caliber is the conduct "after" a mistake has been identified. Too many avoid the high road of integrity. Here Huntington Beach Ford displayed remarkable patience, professionalism, and integrity. They have my highest recommendations. More