Huntington Beach Ford

I really find some of this hard to believe or maybe these are the worse case scenarios. Or perhaps staff turn over or the current economy has changed attitudes. Anyway I just bought a 2009 Fusion SE from the are the worse case scenarios. Or perhaps staff turn over or the current economy has changed attitudes. Anyway I just bought a 2009 Fusion SE from them and convince my brother to get one. The Fusion is highly rated and the experience was extraordinary. Before buying I did my homework, went to edmunds.com and other sites, looked at ads, checked invoices, got pre-approved at my Credit Union for up to $30,000 at 4.49 if need be (the actual rate was 5.49 for top FICO scores BUT my CU has a birthday special, get a loan within 30 days from your birthday and they take 1% of the rate for the life of the loan). I even read reviews about dealers including these. Anyway the last weekend of 2008 with Employee pricing etc we saw HB Ford's ad for a 09 Fusion SE with MSRP of 20,490 with a net price of $10,990 after all rebates (college, finance, Employee Price, etc) and a large HB Ford discount. Looked too good to be true and chances are it wouldn't be there. The ad was Friday so we drove by Saturday afternoon. Sure enough our salesman, Todd told us it was sold Friday (surprise!) anyway he would be happy to take us around their stock and show us what was available and maybe work-out a deal. My wife found a 2009 SE with an MSRP of 21,490 on the lot. It had the Sun and Synch package. She and my daughter took it out for a long drive. Back at the office we got to numbers, My wife asked for the same exact discount as the ad. Todd said unfortunately he didn't think they were willing to lose money on 2 cars, he admitted that it was a loss leader to bring in customers (which we already knew) but he would bring us his finance manager Tom to negotiate. My wife found Tom a little brusque but he was efficient. I told him give it your best shot, that I was pre-approved and was serious about buyig a car for my daughter before the end of the year. I let him run my credit check, high FICO. He then asked what I wanted. I asked him to give me his best out the door price, after ALL applicable rebates and conditions and including all tax and license fees on that 09 Fusion with an MSRP of 21,400 and that he had one shot to write it down. This was all very polite and cordial. After 10-15 miuntes he came back. he had the work sheet and his business card, he wrote down the VIN, MSRP and O.T.D. on the back of his card and the price of $15,265 and change (that is a close approximate give or take a few dollars, this hapened last month). Todd was seeing other customers then after excusing himself. Because Tom's gung ho attitude made my wife a little uncomfortable (a cultural thing , she is Asian) I asked if I can think it over (really a great deal, just testing him). He said sure, I would have until Sunday afternoon. He gave me the card, we shook hands and left. We then drove down the street to my favorite Ford Dealer in the area, Ken Grody. Told the first salesman I saw I wanted an 09 Fusion SE. We looked at his lot, found the same exact car , model (package and MSRP) then I asked him to price it out the door. he ran my info and came back with a price over $17,000. I told him I could do better so he went down to just under $17,000 and he said he could go no further so we shook hand and I got up to leave. On the way out the floor sales manager said what could he do to keep and retain an old customer. I told him give me your best shot , no holds barred on that car because I had a written offer. This was outside the door on a very cold afternoon, So I told him I would wait in my car. After 10 minutes he came out to the parking lot and told me the very best he could do was $16,100+ (forgot exact amount) AND 5% financing over 5 years. I told him I couldn't give up the difference as it was significant. He was cordial and told me if my deal fell through he would still honor this through Sunday and keep them in mind. We shook hands. On the way home we got a call from Todd asking us why didn't we close. I said I wanted to think about it and my wife was a little uncomfortable in Tom's presence because she wasn't use to the process. He told us to call him back in the morning and he would see if he could make it up to us. The next morning after some overnight research I called Todd and Tom and told the we would be there in a few hours and we would go over the deal. Todd said he would have the car ready. I went to 3 other large dealers on the way there. All were very professional and polite. When we found the same model and they asked me what it would take for a deal to happen and I told them they were all very surprised but polite and told me frankly it was a great deal they couldn't at that time match and that I should jump on it, of course keep them in mind if it fell through. We got to HB Ford, the car was prepped, filled with gas and ready to go. Todd and Tom came out and I showed them Tom's card from yesterday, Tom said he heard that he might have been a little too eager and More

RIP OFF'S, RIP OFF'S, RIP OFF'S...DO NOT BUY FROM THIS DEALERSHIP!!! We arrived at Huntington Beach Ford at approximately 10:30am on Friday, September 12, 2008 to purchase our first new vehicle. I told DEALERSHIP!!! We arrived at Huntington Beach Ford at approximately 10:30am on Friday, September 12, 2008 to purchase our first new vehicle. I told the salesperson, Kaya, I was looking for a 2008 Ford Ranger, manual transmission with A/C and that we wanted to spend around $10,000. He showed us a model on the back lot. He said he could give us the same deal as the ad but he would have to add $850.00 for the air conditioning and $500.00 for the active military discount. We agreed and we proceeded to the office to start the paperwork. Kaya promised us a purchase price of $9340.00, based on the above calculations, we initialed a worksheet written up by Kaya stating our agreed upon purchase amount, (less tax, licensing, and fees) payment amounts of $200-$300, and down payment of $1500. Kaya left, we assume to talk to his manager, and returned stating he could get us payments of $320.09. I stayed to complete the contract with Rich Beyiran in finance. Upon returning to our place of business after lunch around 3pm, we decided to go over our purchase agreement to find it significantly higher than originally agreed upon not only due to some “optional” goods but also the purchase price, which could only be determined through calculations. I was not made aware of the additions. Service Contract (K) 1995.00 GAP insurance (Q) 595.00 Teflon Coating (G) 1995.00 Total Add-ons 4585.00 Purchase Price Discrepancy-just added 1150.00 Difference in Tax 243.74 Total Overcharge $5978.74 At approx. 4:15pm, we returned to Huntington Beach Ford and asked to speak with Rich in finance. We asked about the options that were added and he asked, “the salesmen didn’t inform you of those?” We replied that he had not. He handed us a pamphlet on the Teflon coating. We asked where the additional $1150 added on to the purchase price came from. He stated he is not responsible for entering any numbers in the computer and that it is Kaya’s responsibility and he just prints what is inputted and has no control over the numbers. We asked to see the paper we had signed earlier with the deal amounts on it and that has apparently mysteriously disappeared. Rich said that we could have the (K) service contract ($1995) and the (Q) GAP insurance ($595) removed but the (G) Surface protection (Teflon $1995) could not be removed from the contract. He told us to have these removed we were to write down that we wanted it removed and he would forward it to the cancellation dept. (see attached signed by myself and Rich) We then were directed to speak with Tony who is Kaya’s manager, regarding getting the Teflon charge removed as well as the addition to the purchase price. Upon speaking with Tony we were informed that if he were to change the contract it would be fraud and that we were to understand he had no previous knowledge of this purchase and he was unable to do anything about it. He called for Kaya to come to the office and when Kaya entered he asked if he informed us of these charges and he replied that he probably had failed to mention the Teflon coating but said, “It’s the finance departments’ job to go over those with you”. Tony then left the office and returned telling us that Rich had stated that he explained all of this to me this morning. My wife left to get Rich because he had just told us earlier that it was “the salesmen’s job to explain these to you”. Rich joined the conversation with Tony, my wife, and myself and in fact stated that he went over these add ons with me this morning. That is incorrect, he had not gone over anything with me, and he simply flipped page-to-page saying “sign here, sign here” all while we were having a conversation about each others children. Frustrated and feeling that we were being taken advantage of, we asked who we are able to speak to that is positioned above Tony. Tony replied, “Omar, but he isn’t in the office, you can make an appointment.” Thinking there was a time frame in which the contract could be changed, we asked if Tony or Rich could write something up saying that we were in the office within hours after our purchase trying to correct the paperwork. They both stated there was no way they were signing anything but that Tony would be sure to tell Omar, the owner, that we were there. At this time we are sure that we have been manipulated and frankly didn’t believe that he would tell Omar anything. Later to find out Tony and Kaya are not w More