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Huntington Beach Hyundai

Huntington Beach, CA

1.8
353 Reviews

16751 Beach Blvd

Huntington Beach, CA

92647

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Showing 353 reviews

February 01, 2023

Dishonest dealership be aware. I purchased a used 2021 Subaru WRX STI at hyundai of Huntington beach on 9/23/22. I paid 57k for this car. I took it for a post purchase inspection More

by Antideleterious
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shant mgerian, ahed
Feb 02, 2023 -

Huntington Beach Hyundai responded

We run our business with straightforward and transparent professionalism, so I'm very concerned to read this review. I understand you're upset, and I'd like to speak directly with you about your experience. I won't be able to locate your contact information without a full name, so please reach out to me at your earliest convenience. Thank you, Ahed Karmach - General Manager, Direct 714-793-0012

Feb 02, 2023 -

Antideleterious responded

I have called and emailed you with no response. How many STI’s did you sell on that date? Easy to lookup. Just another garbage boilerplate response same with every other negative review. There was nothing straightforward or transparent or professional about used car sales at Huntington Beach Hyundai and you seem to be well aware of that. Just left another message on your “direct line”

December 21, 2022

I was looking to buy a 2018 Porsche Panamera for just shy of 70,000.00. I simply sent in an inquiry explaining that I live 6 hours north up the California coast so I cant just pop in and asked the condition More

by john
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salem Shehadeh
Dec 22, 2022 -

Huntington Beach Hyundai responded

John - thanks for sharing. We appreciate your feedback and apologize that we let you down. We strive for excellent communication and customer assistance but clearly, we dropped the ball. We never want to lose business like this, and I will address this issue with my team. If you have additional comments to share, please reach out. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

Dec 22, 2022 -

john responded

It simply amazes me that in this economy that we are in your team walked away from a cash deal on the second most expensive car on your lot because Salem could not email pictures!!

December 04, 2022

Classic "Bait & Switch" sales tactics. Saw vehicle on Carfax and dealer website listed for $21,888. Obviously their tactic to get interested parties to the dealership. Sticker on vehicle h More

by Sikkboie
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Oday
Dec 06, 2022 -

Huntington Beach Hyundai responded

I'm deeply concerned to hear this as it doesn't sound like the standards of honest and straightforward service we pride ourselves on here. I will pass this feedback along to our sales department to verify that vehicle pricing and features are being represented clearly and consistently. If you'd like to share any additional information or discuss this matter directly, please don't hesitate to reach out to me. It is my goal to ensure that all customers have a five-star experience going forward. Ahed Karmach - General Manager - ahedk@russellwestbrookautomotive.com

Dec 07, 2022 -

Sikkboie responded

This dealership appears to.apologize for this type of error.on a regular basis. 2020 Dodge Charger SXT, Huntington Beach Hyundai stock #RH8165, compare your dealer sticker on vehicle to listings on dealer website and CarFax. I have photos of both.

Feb 02, 2023 -

Sikkboie responded

I continued to follow the sale / removal of this vehicle, from both websites mention. I e-mailed the photos I took of the two different prices to Ahed and they never adjusted the price of the vehicle.

November 09, 2022

This dealership is fraudulent and puts the customer in danger. I purchased a used 2016 Hyundai Tuscon in 2019 $19.5K. After all the add ons - plus many we asked to remove as we had not requested I paid $2 More

by JH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter, Ahed, Chris, David, Rachel, Debbie, Mario
Nov 09, 2022 -

Huntington Beach Hyundai responded

I sincerely apologize for any mistakes and delay in communication on our end, but we don't run our business to mislead customers. I understand you're upset and that we've lost your business, but I'm very concerned to see we've given you the wrong impression and I would like to discuss your experience with you directly so we can properly address these issues. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Leonard Arsanos - Service Manager, Direct 714-594-5611

November 08, 2022

On November 7, 2022, I had an appointment to see and possibly purchase a used vehicle from Huntington Beach Hyundai. I drove from San Diego to see this vehicle and was ready to purchase the vehicle. I More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Nov 08, 2022 -

Huntington Beach Hyundai responded

Ed, I'm very sorry that we couldn't come to a deal. We strive to provide a professional and enjoyable buying experience for our guests and it's disappointing that this wasn't reflected in your experience. We will certainly use this feedback as an opportunity for improvement as we move forward. I welcome you to give me a call if there is anything else you'd like to discuss. Thank you for reaching out, Faris Oweini - General Sales Manager - 714-916-5456

October 25, 2022

you want to be defrauded when buying a car, Hyundai Huntington Beach is the Dealer that does it. They add extras without you asking or even if you don't want them, saying it's part of the vehicle when More

by Arturo Aguirre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faris Owedi , Shant Christopher Mgerian, Armin Majidi
Nov 08, 2022 -

Huntington Beach Hyundai responded

Arturo, I am concerned to read this feedback. We always strive to offer an excellent value to our guests and keep them well-informed of the costs every step of the way. I am sorry that we left you with the wrong impression, and I will speak with my team about this so we can improve our communication moving forward. In the meantime, if you would like to discuss this further, please reach out directly. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

October 23, 2022

After test driving 10 plus cars of different makes and models, and talking to at last as many dealerships, it was Ted and Salem of Hyundai at Huntington Beach that finally had us signing the paperwork for More

by Charlottejay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted and Salem
Oct 24, 2022 -

Huntington Beach Hyundai responded

Thank you for the great review, Charlotte! We are thrilled to hear that you had a successful purchase experience working with Ted, Salem, and the Huntington Beach Hyundai team. Drive safely in your new Hyundai 2023 Palisade Calligraphy, and we hope to see you back again down the road!

October 11, 2022

A COMPLETE SCAM. I went in to look at a pre-owned Mazda CX-5. Once they pulled up the car for us to test drive, we noticed that the sticker on the car - it was priced More

by jkash
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 25, 2022 -

Huntington Beach Hyundai responded

Jessica, we don't run our business to mislead customers, so I'm concerned to see this feedback. I apologize for any mistake on our end and appreciate you bringing this to our attention. If you have additional details to share to help us make improvements going forward, please let me know. Thank you, Ahed Karmach - General Manager - 714-793-0012

September 06, 2022

The bait and switch and never call you back. I literally test drove. Said I would buy the 2022 Tesla lr. Said would pick up the following Sunday. Already had financing. Salesman told me ok. I' More

by Npoess36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SAMEER SADDIQI
Sep 25, 2022 -

Huntington Beach Hyundai responded

This feedback is concerning to receive. We strive to deliver a straightforward purchase experience for our guests, and we never intend to mislead them. I apologize for the lack of communication on behalf of my team and would appreciate another chance to speak with you to see what more I can do to help clear things up. I can see that we have let you down, but if you are willing to discuss this further, please feel free to reach out. Best, Ahed Karmach - General Manager - (714) 243-8396

August 30, 2022

ITS TIME FOR A NEW UPDATE! PIGGY BACKING FROM PRIOR EXPERIENCE OF MY 2014 MDX BOUGH IN LATE JUNE. Today when I went to the car it was a dead battery, when I went to view the More

by Q50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KEN SMIRZ, Kevin, Sameer
Sep 25, 2022 -

Huntington Beach Hyundai responded

I am concerned to read about your experience. Follow-through is very important to us and I am quite surprised that your battery wasn't changed as promised. We strive to take great care of our guests and their vehicles, so I will look into this further and see what went wrong. In the meantime, I would appreciate the chance to straighten things out and assist you moving forward, so please don't hesitate to give me a call. Thank you, Ahed Karmach - General Manager - (714) 243-8396

Oct 12, 2022 -

Q50 responded

Thank you Ahed for auto responding to this review. I have yet to receive a Email, call, or any form of communication from you. I have tried multiple times to get in contact with you and it seems to me either you don’t work at this location anymore, or you tell your receptionist to give false information. You have my email, you could pull up my deal with my personal information as far as phone number and address, if you would like you now reach out to me directly. ALL OTHERS WHO READ THIS! THIS LOCATION WILL DO YOU WRONG AND NOT EVEN REVIEW THE USED CARS CORRECTLY.

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