Hyundai of Asheville

Classic high pressure dealership I received one of Hyundai's "we need your car" calls. Obviously it was a type of robo call as it was from out of state. The caller said they wanted ju I received one of Hyundai's "we need your car" calls. Obviously it was a type of robo call as it was from out of state. The caller said they wanted just 15 minutes of my time and would give me a written offer on my 2013 Santa Fe Sport. I told him I needed to ask my wife before committing to an appointment and asked for a call back. He said he would call in an hour. No return call. The next day as I was writing an email to the general manager I got a new call from a different area code with the same line. I said I preferred to deal directly with the dealership if at all. In response to my email I was contacted by one of the sales managers, whose name I have forgotten. I explained we were not really looking to trade but had been interested in finding out what we might get and if there were a really good offer we might consider it. He said he would set up an appointment with himself so I went in. I was immediately handed off to a salesman. I looked at the one vehicle I would have been willing to purchase. As soon as a first offer was made it was clear to me we were not going to do business. When I told the salesman my parameters he immediately tried to explain to me why I should just consider a longer term, "because 72 months is what everybody does these day." Not me! He then began to scold me for wasting his time. Now there is a great model of customer service! When it was obvious I was not happy the manager with whom I was supposed to have an appointment came over. I explained my frustration and left, for the last time! I have owned three Santa Fes and serviced all of them at the dealership in another state with whom I had a much more pleasant relationship. I have used this dealership a couple of times since moving to the area. The service personnel were pleasant enough but the waiting area is not closed off and I endured the nonstop music, which would be more appropriate in a nightclub than a waiting area, each time. I have actually traded my car now with a different dealership which was much more professional and treated me like a customer. More

Santa Fe Sport I had a phenomenal experience at the dealership. Everyone I worked with was enjoyable and professional. They handled every step with curtousy and brou I had a phenomenal experience at the dealership. Everyone I worked with was enjoyable and professional. They handled every step with curtousy and brought me a wonderful experience that ultimately influenced my decision to purchase the Santa Fe. More

Pleased with our purchase. Fast and friendly,I felt like they listened to our needs and wants and did a fine job fulfilling our wishes. Thanks to all who were involved, especial Fast and friendly,I felt like they listened to our needs and wants and did a fine job fulfilling our wishes. Thanks to all who were involved, especially Cassie Bevill! More

Car purchaser Excellent we appreciated how quickly the process was finished up. And love our car!!! It is perfect for our family. It's exactly what we were looking Excellent we appreciated how quickly the process was finished up. And love our car!!! It is perfect for our family. It's exactly what we were looking for. More

My review Joshua Hottel needs to be promoted imediately! Excellent salesman! No complaints! I will highly recommend friends and family to Hyundai of Asheville. Joshua Hottel needs to be promoted imediately! Excellent salesman! No complaints! I will highly recommend friends and family to Hyundai of Asheville. Very prompt but not pushy service! More

My review Definitely satisfied. Drew and Thomas took great care of me. Would highly recommend. Everyone there treats you like a family and goes above and beyond Definitely satisfied. Drew and Thomas took great care of me. Would highly recommend. Everyone there treats you like a family and goes above and beyond to make sure that you are taken care of. More

Highly recommend! Sales, Finance & Service associates were kind, welcoming, and ensured our satisfaction. Love our GT and the complete leasing process! Thanks for ever Sales, Finance & Service associates were kind, welcoming, and ensured our satisfaction. Love our GT and the complete leasing process! Thanks for everything Hyundai of Asheville. More

Awesomeness They made buying my new car a very easy process. They matched the best price I could find and had me in and out in an hour. They made buying my new car a very easy process. They matched the best price I could find and had me in and out in an hour. More

Excellent service Outstanding dealership with excellent service. Quickest and smoothest transaction. Very professional finance office. Overall excellent dealership! De Outstanding dealership with excellent service. Quickest and smoothest transaction. Very professional finance office. Overall excellent dealership! Dealership helps you buy the car 'you' want and not a car they are simply trying to push on you. Always a pleasure doing business with this dealership! More