Hyundai of Cool Springs

I took my car in for an inspection and they found 5 recalls that needed to be taken care of . Not only did they do this in a timely manner but I also received a loaned vehicle that was outstanding. I e recalls that needed to be taken care of . Not only did they do this in a timely manner but I also received a loaned vehicle that was outstanding. I enjoyed the service , customer service && literal hands on experience . The entire staff is exceptionally knowledgeable, professional and great to work with . 10/10 experience. More

James and Brian were extremely helpful in getting my dream car! Got me exactly what I wanted even when they didn’t have it at their lot and in a timely manner. dream car! Got me exactly what I wanted even when they didn’t have it at their lot and in a timely manner. More

I cannot say enough positive things about our experience at Hyundai of Cool Springs, specifically with James Haynes and Brian Quach. They answered all of our questions, they were kind and accommodating, and at Hyundai of Cool Springs, specifically with James Haynes and Brian Quach. They answered all of our questions, they were kind and accommodating, and they created a wonderful good energy environment. I brought my kids (9yo and 7yo) and James and Brian treated them like 5 star clients. The whole thing was just wonderful. We will be back! Also the kids have decided their favorite car brand is now Hyundai! More

James Haynes and Brian Quach are truly exceptional! They went above and beyond at every step to make what could have been a complicated process feel seamless and stress-free. From the very beginning They went above and beyond at every step to make what could have been a complicated process feel seamless and stress-free. From the very beginning, James and Brian moved mountains to secure exactly what I wanted — a 2026 Palisade Hybrid AWD with Calligraphy trim — in the exterior and interior color I wanted to boot...and they handled the entire process with professionalism, transparency, and attention to detail. They were proactive, responsive, and clearly committed to making sure everything was done right, not just fast. What stood out most was how flawlessly the purchase and delivery were executed. No surprises, no pressure, no wasted time — just clear communication and follow-through at every stage. It’s rare to find a team that combines deep product knowledge with genuine customer care, but James and Brian absolutely do. If you’re looking for a dealership experience where you feel respected, informed, and taken care of — especially for a high-demand vehicle — ask for James Haynes and Brian Quach. I couldn’t be happier with my new Palisade and the experience they provided. Highly recommend!! More

When we purchased a 2019 Santa Fe, this dealer had the best price and we loved our salesman. Now when we shopped for a 2026 Santa Fe, we researched diligently across Middle Tennessee. Again, this dealer h best price and we loved our salesman. Now when we shopped for a 2026 Santa Fe, we researched diligently across Middle Tennessee. Again, this dealer had the best price. We were thoroughly pleased with James as our salesman.. He was knowledgeable before and after the sale. We highly recommend Cool Springs Hyundai and James Haynes. More

Took it to this dealer to have the engine replaced due to known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are r known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are refusing to replace under warranty amd want over $800 to replace a part that costs less than $100. They also told us we needed a transmission service and cabin air filter. The transmission had been serviced 1 week prior and the cabin air filter was also replaced at this time. This dealership service department will not stand behind their work and are dishonest. Stay away from this dealership More

James and the team at Hyundai of Cool Springs were fantastic to work with. They made the entire process smooth and were extremely respectful of our time. We were on a tight schedule, and James went ab fantastic to work with. They made the entire process smooth and were extremely respectful of our time. We were on a tight schedule, and James went above and beyond to make sure everything stayed on track. Before we arrived, he provided detailed information about the vehicle and had it pulled up front and ready to go. The test drive was easy and comfortable, and while we were finalizing the sale and financing with his management, James took the initiative to have the car detailed and the gas topped off. The whole experience was painless, efficient, and genuinely pleasant. James was friendly, attentive, and even offered local restaurant recommendations while the paperwork was being completed. Highly recommend working with him. More

James was super friendly and new everything about the car that we were interested in. that we were interested in. More

James was SO wonderful to work with. I am a first time car buyer & he walked me through every step with guidance and had my best interest in mind. He made the entire process enjoyable, w I am a first time car buyer & he walked me through every step with guidance and had my best interest in mind. He made the entire process enjoyable, while keeping us laughing and excited about our big purchase. He is super knowledgeable and experience in the car industry, as a bonus. Would recommend James to anyone and everyone! More