Back

Hyundai of Cool Springs - Service Center

Franklin, TN

3.6
111 Reviews

111 Reviews of Hyundai of Cool Springs - Service Center

Sort by
April 03, 2020

I accidentally got day of service wrong but Chris Knab got my car serviced quickly and team was excellent! My car was in and out. More

by Kdkyper1
Recommend Dealer
Yes
Employees Worked With
Chris Knab
Apr 04, 2020 -

Hyundai of Cool Springs responded

Here at Hyundai of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

March 06, 2020

FAST, FRIENDLY SERVICE IN AND OUT IN UNDER AN HOUR. EVERY ONE WAS FRIENDLY AND COURTEOUS. I THINK THAT JUST ABOUT EVERY EMPLOYEE THAT PASSED THRU THE WAITING AREA SPOKE AN More

by williamallen007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Falcone
Mar 09, 2020 -

Hyundai of Cool Springs responded

We are glad we could get you back on the road in a timely manner! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2020

Service call Always have good experience when I bring my car in for service , had a little longer wait this time but the service department was real busy. Took More

by pp1027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Pickles, Chris Knab
Mar 09, 2020 -

Hyundai of Cool Springs responded

It is our commitment to provide our customers with clean and comfortable facilities as well as professional and top notch service. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 16, 2020

The Service Department is excellent. Mr. James Falcone is an excellent service advisor. He is honest and extremely knowledgeable. He will not advise you to have services you don't More

by jeanf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaela Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Falcone
Feb 18, 2020 -

Hyundai of Cool Springs responded

Hello, thank you for your great comments about the quality of service our staff provides! We're glad we could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!

January 28, 2020

The service Dept is the best! They get me in and out quickly and call me by name when I come in and I’m only there for regular maintenance! Very pleased with this Service Dept. More

by kclay2455
Recommend Dealer
Yes
Employees Worked With
Tim O'Leary, James Falcone
Jan 30, 2020 -

Hyundai of Cool Springs responded

Thank you for sharing your response to the quality of service our staff provides! We look forward to your next visit! Take care!

January 26, 2020

Love Hyundai of Cool Springs Just came from another great experience with Hyundai of Cool Springs. As always the people were friendly and the service on my car was done quickly an More

by imcrafty414
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Knab
Jan 27, 2020 -

Hyundai of Cool Springs responded

Hello, thank you for your great comments about the quality of service our staff provides! We're glad we could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!

January 18, 2020

Always great. We have never had a problem. Everyone is always very helpful and friendly. This dealer is the best. Week will use this dealer again. More

by Susan L.
Recommend Dealer
Yes
Employees Worked With
James Falcone
Jan 20, 2020 -

Hyundai of Cool Springs responded

Thank you so much for your kind words about your experience here at Hyundai of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 14, 2020

Great place to buy a car and take it to get maintenance and work done. Friendly and knowledgeable and awesome!!! Great people skills and great mechanics ! Tyrone Johnson is a great service advisor!!! More

by Clozina1
Recommend Dealer
Yes
Employees Worked With
Tyrone Johnson
Jan 17, 2020 -

Hyundai of Cool Springs responded

We're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 30, 2019

Regular scheduled service A friendly greeting and a smile always welcomes in the service department! Chris reviewed what I was having done. Service was completed quickly. Ch More

by Always a snow day!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Knab
December 11, 2019

Service team did great job with my car. Service was quick and informed my 325,000 mile car was still in good shape. Definitely will be back More

by Rick
Recommend Dealer
Yes
Employees Worked With
James Falcone
Feb 18, 2020 -

Hyundai of Cool Springs responded

Rick!!!!! 325,000 miles is amazing! You must take very good care of your car! We are happy to have you as a customer and look forward to your next visit! Amber Marx

...
4
...