Hyundai of New Port Richey

Second new car in less then a month Great customer service is how I describe my experience with Hyundai of NPR I highly recommend Mike Moffatt from internet sales department as your guy! Great customer service is how I describe my experience with Hyundai of NPR I highly recommend Mike Moffatt from internet sales department as your guy! also the follow up from the team and assurance that you are completely satisfied is suburb. Thank you! More

Good service, took a big too long Everyone is always friendly and accommodating when I get my car serviced, however, I had a 1030 appointment for an oil change and I was at the dealers Everyone is always friendly and accommodating when I get my car serviced, however, I had a 1030 appointment for an oil change and I was at the dealership until 1 pm. Two and a half hours is a bit much. Next time I'll go to the used Hyundai dealership to get the oil change, their waiting room is more comfortable haha. More

Roy and the mechanics always take great care of my SUV I always call Roy when my Santa Fe has lights come on or she just doesn't sound her usual self. He gets me in quickly, my car gets serviced by the mec I always call Roy when my Santa Fe has lights come on or she just doesn't sound her usual self. He gets me in quickly, my car gets serviced by the mechanics and out she comes, good as new! I am so pleased with the quality, friendly service I always recieve from Roy and his team, I would highly recommend him and the wonderful service of the mechanics at Hyundai of New Port Richey. . More

RUNAROUND I GOT THE RUN AROUND FROM EVERYONE IN SERVICE EXCCEPT SHAWN. IT WAS AN AWFUL EXPERIANCE. NO ONE KNEW ANYTHING ABOUT MY SERVICE CALL. I CAME IN TO HAVE I GOT THE RUN AROUND FROM EVERYONE IN SERVICE EXCCEPT SHAWN. IT WAS AN AWFUL EXPERIANCE. NO ONE KNEW ANYTHING ABOUT MY SERVICE CALL. I CAME IN TO HAVE A DOOR HANDLE REPLACED. IT TOOK THREE DAYS AND MUCH AGRIVATION BEFOR IT WAS FINALLY COMPLETED. More

Too long a wait Had a 12:30 appointment and was at the dealership on time. The service tech said my vehicle would be ready in about 1-1/2 hours, meaning by 2:00 pm. Had a 12:30 appointment and was at the dealership on time. The service tech said my vehicle would be ready in about 1-1/2 hours, meaning by 2:00 pm. At about 2:40, I asked how much longer it would be. He said about another 20 minutes. About 3:00 the service tech came out and said it would be just a little longer. My car was not ready until 3:30 pm a full 1-1/2 hours late. I asked what took so long and was told the computer system needed to be updated and they couldn't tell whether it would take 30 minutes or an hour. I then asked when they starting working on my car and was told not until 1:15 pm; a full 45 minutes late. No updating me regularly; just making me wait. As I sat in the waiting area I said to myself that I would probably NOT use this dealership when I purchased a new vehicle. I"m sorry I started using Hyundai of New Port Richey for my vehicle service. This will end when I get a new car. I don't remember the name of the service tech I worked with, so I could not select some one. More

Courtesies excellent, turnaround time excellent, Great service and prompt turnaround i was greeted by Lily who was friendly and efficient. Reviewed the diagnosis and estimate. Explained the wait tim Great service and prompt turnaround i was greeted by Lily who was friendly and efficient. Reviewed the diagnosis and estimate. Explained the wait time and offered s ride hime which i declined. Offered car wash. Pleasant experience. More

Excellent Service Roxanne did a great job in getting the car in and out for an oil change in a timely manner. Shortest wait ever! She is always pleasant and efficient. Roxanne did a great job in getting the car in and out for an oil change in a timely manner. Shortest wait ever! She is always pleasant and efficient. More

Excellent Service visit Made appt online the night before for 1:30 7k mike check. Arrived around 11 am to drop off. Long line of cars in service and thought it was going to Made appt online the night before for 1:30 7k mike check. Arrived around 11 am to drop off. Long line of cars in service and thought it was going to take a long time and to my surprise it didn’t at all. Got checked in, left the keys and was told I would get a text. I did a couple hours later, along with a call it was done. When I picked it up, it was later in the evening and I was handed the key and no charge (maintenance plan) and away I went. It was great! More

Great dealership! Dealer takes responsibility for parts that should not wear out. Reps are kind, professional and fast. The work is excellent. They always give a free Dealer takes responsibility for parts that should not wear out. Reps are kind, professional and fast. The work is excellent. They always give a free exterior wash with any service repair. More

Barry Roach to the rescue ! I experienced a slight issue with the audio portion of my GPS today. . I stopped in , spoke with Barry and ... fixed in 3 minutes! God Bless him a I experienced a slight issue with the audio portion of my GPS today. . I stopped in , spoke with Barry and ... fixed in 3 minutes! God Bless him and he is a marvelous asset to our family ! More