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Hyundai of St Augustine
Saint Augustine, FL
4,811 Reviews
Hyundai of St. Augustine is Florida's newest Hyundai dealer. We are family owned and operated and have been in business in Florida for over 20 years. Our organization has 3 Hyundai dealerships with access to over 600 new Hyundais. Our corporate mission statement is "Excellent Service from Excellent People". We invite you to experience the difference at Hyundai of St. Augustine!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,811 reviews
August 05, 2011
This was my best car experience ever!! Joey Cassatta was great! I probably drove him nuts over the past three weeks but he was always pleasant, polite, helpful and responsive. I went from one car model to great! I probably drove him nuts over the past three weeks but he was always pleasant, polite, helpful and responsive. I went from one car model to another to another and he was patient as ever with me. When I got to the dealership everything was exactly as I was told and within 20-30 mins the paperwork was complete. I was in shock....how could this be I wondered. This was a first! I recommend this dealership and especially Joey Cassatta if you are looking to buy a new car. My new car purchase involved a trade and both sides of the deal was smooth. Thank you Hyundai of St. Augustine and Joey Cassatta!! Valerie of Jacksonville, FL More
by vvsurpriz
Employees Worked With
Joey Cassatta, Joseph Cassata
August 03, 2011
The whole experience was great! Everything was explained as we went through the process and everyone we dealt with was friendly and helpful. Darryl Clark was our salesperson and even though he was new to t as we went through the process and everyone we dealt with was friendly and helpful. Darryl Clark was our salesperson and even though he was new to the car sales business, he was still very helpful and knowledgeable. More
by jennis
August 03, 2011
Most car buying experiences are exhausting, and frustrating! I have personally swallowed several times a bitter pill of my previous vulnerabilities to settling for a car purchase that I began to r frustrating! I have personally swallowed several times a bitter pill of my previous vulnerabilities to settling for a car purchase that I began to resent not long after I drove the car off the the lot, due to unavoidable high pressure sales, exorbitant loan interest rates, and an immediate upside down depreciation. I finally hit the jackpot at Hyundai of St. Augustine! I can save you a lot of headaches, and wasted time if you read about the phenomenal almost unheard of experience at Hyundai of St. Augustine! Don't just settle for the frustrated car buying experience or for a car that you do not like or is not worth the cost even before you drive it off the lot. A car that takes a nose-dive in value before the ink dries on your contract and your first loan payment! So, if you want a car buying experience that scores huge marks in customer service, friendliness, professionalism, and purchase price, your only stop needs and should be Hyundai of St. Augustine, Florida, regardless of where you live in the state, and even out of state! They deliver! First of all, I put in hours of Internet research to determine which cars were getting the best objective, non-biased consumer reviews in terms of dependability, realiability, stability, gas milage, safety, insurance, warranty, appreciation value, and how to maximize my savings using my various power buying memberships such as Sam's Club, AAA, NEA, and etc. My research consistently produced Hyundai cars. I decided to negotiate what I found to be a fair purchase price for either a 2011 or 2012 Hyundai Elantra. Armed and empowered with the price that I wanted to pay for the car, I confidently went to several Hyundai dealers to find my car. I was determined to stick with my mission to negotiate the price of the car only, not financing. I made sure that I didn't have a sense of urgency, and that I had plenty of patience. I didn't go to the car lots hungry, tired or in a hurry! I made short work of aggressive, self-serving salesmen at dealerships in Ocala, Orlando, New Port Richie, and Tampa that asked too many questions, who would not stick to price negotiation, and who wanted to steer me to other cars because they didn't have the inventory of the car that I wanted. The 2011 Elantras (new design) were difficult to find, and the 2012 Elantras were almost non-existent, except for a few top of the line models with leather, GPS navigation, etc. Apparently Hyundai did not foresee the incredible sales of this sleek, smooth, cost-saving, well-appointed, solidly built model! Dealers have been scrambling for inventory while Hyundai increases the production of the 2012 Hyundai Elantra! I negotiated a truly fair price,far below the thousands of dealer add-ons at my local Hyundai dealer, dollars out-the-door, including a new tag, sales tax, and title, for a black with gray interior 2012 Hyndai Elantra, A/T, with a Preferred Package, which includes 16 in. alloy wheels, fog lights, blue tooth technology, XM radio, etc. This car is a very sporty style with a tight, controllable steering, ample leg room and trunk space, and great gas mileage! You and your car will get lots of admiring looks! This car makes a definitive statement that I like superior style, substance, and savings! When I called Mr. David Bunn at Hyundai of St. Augustine, and asked him if he could meet the price with this car, he basically met it on the first OTD price! It shocked me, so I wasted no time in accepting the offer, and contacting my Florida Credit Union! I have never visited the dealership! I negotiated everything on the phone and via email! Once I got the price commitment, I asked for the purchase order to be FAXED to my credit union, Florida Credit Union, Ocala, Florida, for pre-approval! I got the VIN number of the vehicle, and secured the insurance. Obviously, I was confident! I had a previously planned a weeks vacation out-of-state, and really had counted on having my vehicle. Mr. Andrew Difeo, the Owner/General Manager of Hyundai of St. Augustine, while Mr. Bunn was on his vacation, communicated with me directly, and timely, daily, including Sunday, and aarranged for the delivery to my front door in Ocala, Florida, which is more than two hours away, for a beautiful 2011 Hyundai Sonata, clean, and with a full tank of gas! The only thing he requested was a copy of my driver's license, insurance binder, and credit union pre-approval letter. They had never met me, nor had they received one red cent! Without a doubt, they were confident, and trusting in me as well! While on vacation, I received updates, and finally a notice that my car had arrived, and was being inventoried, and prepared for delivery to me! That's exactly what they did! On Monday, August 1, 2011, Mr. David Bunn himself, delivered my 2012 Hyundai Elantra, with that unique new car smell,less than 150 miles, and a full tank of gas, to me at the Florida Credit Union, in Ocala, Florida! I presented the payment of my car, and received two remote keys, installation of my car mats, cargo net, and an overview of how to set up the clock, blue tooth, and radio controls. Mr. Bunn picked up the 2011 Hyundai Sonata, clean and with a full tank of gas! I feel very good about my purchase! I am proud to be part of the Hyundai of St. Augustine, Florida family! I know that they have great, old-fashioned, no-hassel, honest to goodness customer care before, during, and after the sale! They will arrange, free of charge, a follow-up inspection and my first oil change! I am already thinking about my guaranteed trade-in value for my next new Hyundai in a few years! I don't think that I am just a lucky person, but because of negative car buying experiences through the years that have costs me thousands in fees, interests, etc. I decided to work for myself, and not the dealer! I was committed to making sure that I would never again pay more for a car, receive aggressive, unreliable customer service, disrespect for me as a customer and my hard-earned dollars. Like a new love who erases all the unpleasant memories of too many bad relationships, Hyundai of St. Augustine, the only true, number one dealer in Florida, restored my faith in the excitement, and fun in buying a car, and that good, caring honest car dealers, and salesmen really do exist! Don't think about it! Just call or email Mr. David Bunn! I expect that you will also have the best car buying experience of your lifetime! Tell them that Brenda Green, Ocala, Florida, sent you! Good luck! More
by Ocalasooner
Employees Worked With
Other Employees :
Mr. Andrew DiFeo (Owner/General Manager); Mr. David Bunn (Salesman)
July 30, 2011
Hyundai of St.Augustine completely blew us away. This is the first time I had bought a car on my own so I was relatively hesitant at the begining of my search. With the help of my grilfriend we narrowed do the first time I had bought a car on my own so I was relatively hesitant at the begining of my search. With the help of my grilfriend we narrowed down the options to either an Elanta or an Accent. The problem was finding the right one for the right price. We checked out and called all of the dealerships in the Jacksonville area and even up into Georgia. I wish we had just started with the dealerhsip in St. Augustine... The first time I called Paul Smathers answered the line and was very helpful right from the start. HE explained that even though they didn't have any on the lot (because they were selling so fast) he was able to tell me when they expected their next shipment. Rather than blowing my off with a standard answer he helped me see if the specific options I was looking for were going to be there. Once we figured out that there was one that matched what we were looking for Paul worked with us at our pace until we were sure it was exactly what we wanted. He kept in contact with me the whole time I was waiting for my car to be delivered. To my surprise it even got there about a week and a half early! Paul also helped me with finding a better financing option than what I found on my own, which was great. Since we picked up there car, he has called and emailed to make sure that we are completely satisfied. I didn't expect that level of service by any means, I assumed once I had signed that would be the end of it. All in all we are totally satisfied with the service and the car we got from Paul Smathers and Hyundai of St. Augustine. Its pretty safe to say we are on our way to being Hyundai people from now on and we will most certainly be recommending them to our family and friends. More
by arodfan17
Employees Worked With
Paul Smathers
July 29, 2011
Over the years I have purchased from Lexus, BMW, Cadillac, GM and many others. I have not been treated better than Matt has treated us. He was courteous, knowledgeable, and helped us any way he coul Cadillac, GM and many others. I have not been treated better than Matt has treated us. He was courteous, knowledgeable, and helped us any way he could. Matter a fact I bought my car from Matt because of the way he treated my daughter buying a car. I did shop other dealers, but came back because of the service and overall treatment. I am also very impressed with your products. He is deffinately a reason your dealership is successful. I will refer anyone I know to Matt and I will recomend a Hyundai as a car for people to consider buying. More
by Thomas Spatola
Employees Worked With
Matt Lowry
July 27, 2011
The service advisor was knowledgeable about what I needed done. The oil change was done in a timely manner and everyone is just so nice when I go there. It is a really nice place to go to have work done on m done. The oil change was done in a timely manner and everyone is just so nice when I go there. It is a really nice place to go to have work done on my vehicle. Thank you for your service More
by tmorales0410
Employees Worked With
Deborah, Debbie Girdwood
July 26, 2011
The purchase process was the most user friendly experience I have ever had purchasing a car. I received the immediate attention seconds after sending an e-mail of my interest in purchasing a vehicl experience I have ever had purchasing a car. I received the immediate attention seconds after sending an e-mail of my interest in purchasing a vehicle. As the result of the attentiveness by the owner and staff on line, my wife and I decided to travel 45 minutes away to which have no regret. Our visit was very straight forward, the price was within the expected price based on my on line research. They made all the necessary improvement on the used vehicle we were interested. By the time we return everything was done & the final purchase took less than 45 minutes for the exact price that I was quoted the first day. My daughter Vianca is a very proud and happy owner of a 2011 Tucson from the Best Hyundai Dealer in Jacksonville I have experienced during my search. My son Moises is already considering purchasing his next car after graduation here. Thank you all at Hyundai of St. Augustine for exceeding our expectations and going above & beyond to meet our needs. The Santana Family More
by massalud1
Employees Worked With
Other Employees :
Andrew DiFeo, Roosevelt Ramsubhag, Joey Cassata & Wade Wahy, Wade Wahy, Joseph Cassata
July 26, 2011
Paul Smathers was very personable and easy to work with. The car I wanted was not immediately available but he kept a close eye on the factory production and advised me as soon as it came in, which was fast The car I wanted was not immediately available but he kept a close eye on the factory production and advised me as soon as it came in, which was faster than expected. Paul spent a lot of time sitting in the car with me showing me each individual feature of the vehicle including exact instructions on how to sync my phone. My previous experience with new car purchases at other dealerships has been to be handed the key and sent off to fend for yourself with the manual. I would highly recommend a buyer consider this low key dealership and in particular Paul Smathers for a pleasant new car buying experience. BTW, I love my black Sonata Turbo! More
by Virginia87
Employees Worked With
Paul Smathers
July 25, 2011
Came in to look at 2003 Acura MDX priced at $12,743. Finance department did not Budge at all on price of vehicle to put me in my comfort zone as far as a Monthly payment. I understood the year of the ca Finance department did not Budge at all on price of vehicle to put me in my comfort zone as far as a Monthly payment. I understood the year of the car and the range of financing because I was already preapproved with Vystar for $11475 on a 2003 year vehicle. I was excited to alot of new cars being Sold, But I guess no Used ones. More
by Michael Dean
Employees Worked With
Walt
July 21, 2011
From the purchase of one automobile to the leasing of a second automobile and then to the servicing of both vehicles their was'nt a thing they would not do to make you a satisified customer. second automobile and then to the servicing of both vehicles their was'nt a thing they would not do to make you a satisified customer. More
by vinals
Employees Worked With
Other Employees :
Jimmy Feliciano,Andrew De Feo & Kurt service dept
