INFINITI OF DENVER

I had a non-standard road hazzard warranty issue with a tire and IOD took care of it in a fair and professional manner. I was very pleased with the outcome --- which might not have been the case had the d tire and IOD took care of it in a fair and professional manner. I was very pleased with the outcome --- which might not have been the case had the delership not be customer service oriented. More

My car was not very drivable one morning. I called Clark who took it in right away, set me up with a loaner and let me get on with my day. My car was repaired and I picked it up and went on my way. exce who took it in right away, set me up with a loaner and let me get on with my day. My car was repaired and I picked it up and went on my way. excellent service, no waiting and no hassles. that is why I go to Infiniti of Denver. More

Always get excellent, prompt and professional service. Very friendly and always arrange loaner car for service that takes more than an hour or so. The new waiting room and coffee service is nice. Very friendly and always arrange loaner car for service that takes more than an hour or so. The new waiting room and coffee service is nice. More

Working with Tony and Infiniti of Denver was honestly the best car buying experience I have ever had! Was working with Tony for months until I was ready to buy and everything could not have gone smoother fro best car buying experience I have ever had! Was working with Tony for months until I was ready to buy and everything could not have gone smoother from negotiations, financing and time at the dealership. I will definitely recommend Infiniti of Denver... And I LOVE my new QX70... Thanks Tony!! More

This is my 2nd Infinity. The first one I drove for 12 years and almost 200,000 miles. I know the cars Infinity manufactures are great but it is the service that keeps me coming back! I have worked with years and almost 200,000 miles. I know the cars Infinity manufactures are great but it is the service that keeps me coming back! I have worked with Clark almost the entire time I have had an Infinity. He is ALWAYS very professional, friendly, helpful, and just easy to do business with. I know I can trust him. I always recommend Infinity but tell people the best service they will EVER get is from the dealership on Havana. More

Worst car buying experience I have had. We traded in a BMW 535xi for a G37 AWD and regretted it the moment we walked out the door. First, the sales rep did not confirm the payout of our BMW. This sent a BMW 535xi for a G37 AWD and regretted it the moment we walked out the door. First, the sales rep did not confirm the payout of our BMW. This sent a snowball effect of miss calculations, financing, and down payments that are still being dealt with over a month after the papers were signed. Did Infiniti try and resolve this issue? No. They did nothing. My wife and I were so fed up with the buying experience that we pulled our financing w/ Infiniti and moved it to USAA at over 2% better financing rate and customer service that is far superior to Infiniti of Denver. It amazes me that a "luxury" car buying experience was this mismanaged and the lack of urgency on the numerous issues were pathetic. I feel bad for anyone that purchases a vehicle through Infiniti of Denver. More

I have nothing but the highest regard for Cory Robinson. His attention to detail, patience and friendliness was truly exceptional. Working with him makes me want to return to your dealership again and again His attention to detail, patience and friendliness was truly exceptional. Working with him makes me want to return to your dealership again and again. More

You guys always take such incredible care of me! I appreciate being able to drop my car off on very short notice and having the easy access to a loaner car for the day! When I picked up my car, it wa appreciate being able to drop my car off on very short notice and having the easy access to a loaner car for the day! When I picked up my car, it was clean inside and out. I got it back in better shape than I left it in! Thanks for everything! More

Infiniti of Denver provides convenient, prompt, professional and courteous service. The staff is very knowledgeable and helpful. I would recommend them for your Infiniti service. professional and courteous service. The staff is very knowledgeable and helpful. I would recommend them for your Infiniti service. More

Many dealerships don't get it. This one does. It's about the customer. I was treated with genuine respect and friendliness. More time was spent on the product which is great (This is my 3rd Infi It's about the customer. I was treated with genuine respect and friendliness. More time was spent on the product which is great (This is my 3rd Infiniti 1st new one purchased in Colorado as the others were purchased in PA and IN) and not on the economics which was refreshing. The negotiation process was quick and hassle free which in my opinion is a rarity as in other dealerships I have felt its an elongated drudgery of a guessing game process with persons of questionable character who many times live up on the raised platform or behind the magic curtain never to be seen. Not at Infiniti of Denver, here they make the effort to meet and sit with you, look you in the eye and listen. I was clear on what I wanted and needed after an opening quote and lots of research in the market and Chuck and Jay made it happen very quickly and efficiently. Also I was in the dealership on Saturday and Monday nights and both times past closing and I never felt rushed as Jay and Chuck and the other team members stayed and answered all my questions and worked on a quote for my trade. It's called do what it takes mentality which is a hallmark for me and its great to see others have it. Just for the record this is my 2nd positive experience with the dealership. A few years ago they financed my purchase of my formerly leased 2007 M35x which I just traded for my 2014 Q50 at a time when I was in the midst of financial challenges due to a relocation to CO due to the bankruptcy of a former employer and I was again dealt with professionally and repectfully. They showed to me the customer mattered and quite frankly they helped me out when others wouldn't to buy out an expiring and already extended lease. Like I said the dealership gets it. 2 separate and very positive transactions years apart with different employees is not a coincidence. It's management and employees caring about what and how they do what they do Thanks again Jay and Chuck Happy New Year Josh K More