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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
915 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 915 reviews

December 31, 2024

Very prompt and friendly service. Frank was very informative, friendly and excellent customer service. Highly recommend! More

by DEBBIECOCO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that Frank provided you with excellent and informative service. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

December 30, 2024

Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park

December 29, 2024

Service was excellent and professional the team was very helpful to me and friendly I love it More

by RBERRYHILL82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had an excellent experience and that our team was both helpful and friendly. We truly appreciate your kind words and look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

December 28, 2024

Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns. More

by LOVELYNELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that Mike provided professional and thorough service. We always strive to ensure that our customers' questions and concerns are addressed, and it's great to know Mike was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

December 28, 2024

Questionable business practices. $2000 Lojack added to price without pre approval, I was not told of the cost prior to signing the contract. Went back to have contract rewritten and More

by mimikallas51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie Marquie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yassan Hassan
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Jan 06, 2025 -

INFINITI Of Orland Park responded

We sincerely apologize for the issues you encountered during your recent experience with us. We take customer feedback seriously and strive to ensure transparency throughout the buying process. We deeply regret that you were not informed about the Lojack cost upfront and that the handling of the situation did not meet your expectations. Your concerns regarding the key fob and referral program have also been noted, and we will be reviewing this internally to improve our customer experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to restore your trust in the future. Best Wishes, INFINITI Of Orland Park

December 27, 2024

The service was good and fast; I highly recommend the dealership to those who need their car serviced. More

by ELZIEWASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re glad to hear that your service was quick and efficient. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland

December 21, 2024

Had new tires installed last week but caps were missing. Returned to have vale caps installed on my tires. More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're sorry to hear about the missing valve caps, but we're glad we could resolve the issue for you. We always aim to ensure everything is taken care of to your satisfaction. We appreciate your patience and look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

December 20, 2024

Very clean, organized, professional, dealership! The workers were very friendly, knowledgeable about things! Great dealership!!! More

by JAMESDANIELIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re thrilled to hear that you had a positive experience at our dealership and appreciated our clean, organized, and professional atmosphere. Our team works hard to provide friendly and knowledgeable service, and we’re glad it showed. We look forward to welcoming you back soon! Best Wishes, INFINITI Of Orland Park

December 19, 2024

Help me with a car problem I couldn’t explain from a freak accident this month More

by CRKING1270
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

We’re committed to providing the support you need to get back on the road safely. Thank you for your feedback and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

December 18, 2024

Customer service was excellent. Kerrie did an excellent job. the vending machine prices were outrageous. More

by RONSKIBYAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words about our customer service and Kerrie! We’re thrilled to hear she provided excellent assistance. We also appreciate your feedback on the vending machine prices and will take that into consideration. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

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