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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,024 Reviews
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8550 W 159th Street

Orland Park, IL

60462

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Showing 1,024 reviews

January 19, 2026

Infinity of Orland moved location to Nissan of orland and I was extremely disappointed with the level of service. We waited close to 5 minutes and no one ever came out to greet us. Waiting room was small and More

by LGRAIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not have any interaction with anyone. Customer service was extremely poor. I will not be returning to this location.
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Jan 19, 2026 -

INFINITI Of Orland Park responded

We’re very sorry to hear about your recent experience. Your feedback is important, and we apologize for the delays and lack of service you encountered. We are reviewing our processes to improve the experience for all our customers and hope to have the opportunity to better serve you in the future. Please contact our service manager Austin Polcyn to further discuss. Best Wishes, INFINITI Of Orland Park

January 17, 2026

Micheal is a very talented player and he has always been very good at his job. He keeps you informed about what is going on with my vehicle and he explains everything and goes through everything on the rece More

by davis15609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re thrilled to hear that Michael consistently keeps you informed, explains everything clearly, and provides such knowledgeable and friendly service. His great people skills and positive attitude truly make a difference—your kind words mean a lot to us! Best Wishes, INFINITI Of Orland

January 16, 2026

Latoya was great. She was efficient and personable. Pleasant to work with. The complimentary valet was awesome and greatly appreciated. More

by GIBBST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet
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Jan 16, 2026 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad to hear Latoya provided efficient and personable service and that you enjoyed the complimentary valet. We truly appreciate you taking the time to share your experience and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 15, 2026

Very nice clean and organized dealership. Never have had a problem. Employees are very nice and professional., More

by JACQUEHUEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

INFINITI Of Orland Park responded

Thank you for the kind words! We’re glad to hear you consistently have a great experience and appreciate our clean, organized dealership and professional team. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

January 06, 2026

Very courteous and professional. The service was great! My car was evaluated and finished in no time. More

by HOUSTONMORGAN555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2026 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear our team was courteous and professional and that your service was completed quickly. We appreciate your trust and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

January 01, 2026

This dealership is always professional and provides good customer service by keeping you informed during your wait time . More

by CAPRISCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

INFINITI Of Orland Park responded

Thank you for your kind words! We appreciate you recognizing our professionalism and communication, and we’re glad we could keep you informed during your visit. Best Wishes, INFINITI Of Orland Park

January 01, 2026

From the moment I walked through the door and shook hands with my service advisor, Michael C. He made me feel like I was in good hands, which I very much appreciate it. Especially since I live in the state o More

by CjC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

INFINITI Of Orland Park responded

Thank you for sharing such a wonderful experience! We’re thrilled to hear Mike made you feel confident and well taken care of from the moment you arrived. We truly appreciate you choosing us—especially from out of state—and look forward to welcoming you back anytime! Best Wishes, INFINITI Of Orland Park

December 31, 2025

got my car as promised on a timely manor with professional service ,and pricing was very good More

by jf6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hassan Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kane Balcaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wisniewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

INFINITI Of Orland Park responded

Thank you for your review! We’re glad you received timely, professional service and that you’re happy with the pricing. We appreciate your business! Best Wishes, INFINITI Of Orland Park

December 28, 2025

The staff was amazing it was a bit expensive but the job got done right! More

by HCANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad our team provided excellent service and got the job done right. We appreciate your honesty regarding pricing and value your trust in us. Best Wishes, INFINITI Of Orland Park

December 23, 2025

Another good experience at this dealer. Service advisor was very pleasant and welcoming. Had an oil change and tire rotation, done in a satisfactory amount of time. Was kept updated on pr More

by JOEDOBOSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad your oil change and tire rotation went smoothly and that you felt well-informed throughout the process. We look forward to seeing you again for your next service! Best Wishes, INFINITI Of Orland Park

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