INFINITI Of Orland Park

My experience on Tuesday, April 15,2025 was excellent. Ms LaToya greeted me upon arrival, listen to my question and concern and cared for my concerns. Ms. Latoya provided me with an estimated cost prior Ms LaToya greeted me upon arrival, listen to my question and concern and cared for my concerns. Ms. Latoya provided me with an estimated cost prior to any additional suggestions of work to be performed. My wait time was reasonable and my experience was positive. More

Excellent customer service and very professional. Exceeded my expectations with prompt and efficient service. Service representative friendly, knowledgeable tops in my book 5 stars. Exceeded my expectations with prompt and efficient service. Service representative friendly, knowledgeable tops in my book 5 stars. More

Latonya greeted me with a friendly smile. She kept me up to date on the status of my repairs and made sure I was happy with what had been done. She kept me up to date on the status of my repairs and made sure I was happy with what had been done. More

Very thorough and helpful. Everyone treated me with the upmost respect. Answered all of my questions Everyone treated me with the upmost respect. Answered all of my questions More

I was expecting the worst, like a day-long wait for initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when I asked what could be done within a limited time before I had to be back at work, she said 2 technicians would get on it. That type of accommodation is impressive, and unusual in today's service industry ! More

The support team were professional and helpful. They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle. They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle. More

Always great service. Top notch employees. Very polite and helpful. Clean, pleasant environment. No complaints. Top notch employees. Very polite and helpful. Clean, pleasant environment. No complaints. More

They did I a great job making feel comfortable and not trying to have so many extra things thay I would need done for my car. Good job trying to have so many extra things thay I would need done for my car. Good job More

I was a customer in the service department April 5, 2025. I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I had only 1 minor complaint, but not enough that I don't bring my vehicle here for everything. I like that they keep me informed via text with everything that is happening. The video is new feature I see that was added. Getting my permission before work is done, with the proof that it is needed, is excellent. From the time I pulled my car in, until the time I pulled off the lot, was about 1.5 hours. Not bad. The waiting area is stocked with coffee, tea, water, electical outlets, comfortable chairs, and a television. What more can you ask?? My only negative was a 3% charge for using a credit card, including a debit card. That only means that I have to bring cash from now on. I highly recommend this location. Easily 5 stars!! Oh yeah..they washed my car!! I love it! More