INFINITI Of Orland Park

Prompt and efficient service. Tonya is extremely customer focused and knowledgeable. The facility was very clean, and the amenities improve with every visit. Tonya is extremely customer focused and knowledgeable. The facility was very clean, and the amenities improve with every visit. More

You guys have really un-experience mechanic's. I went in having one issue and left having more issues that you guys didnt want to help me with. I towed my car there 2–3 times and never got asked t I went in having one issue and left having more issues that you guys didnt want to help me with. I towed my car there 2–3 times and never got asked to see if i needed a rental, apart from that i had to follow up with you guys since you guys would never call me. More

I've been a customer for many many years and the team here is top notch here is top notch More

Michael’s great service since 2014 is why I’ve been a loyal customer all these years. Michael is in my personal Hall of Fame for great service! Keep up the good work! All the best! Charles loyal customer all these years. Michael is in my personal Hall of Fame for great service! Keep up the good work! All the best! Charles More

After the sale update… the 2024 QX80 didn’t get delivered on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle l on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle looked like one of my teenagers cleaned it, though my teenagers could have probably done a better job. No paperwork on the ceramic or maintenance. The vehicle listed as CPO but then they charge to activate it. Never heard of that before. The vehicle came with only one key FOB, something they failed to mention. $600 for one of those. Took the vehicle to Willis Infinity in Clive, IA. They pulled the maintenance log for me. It wasn’t up to date. I also bought another key fob and paid for programming. Spoke with Anthony at Orland Park on May 27th about my frustrations in regards to the timeline in which I received the vehicle and sales process. Anthony said he’d send a $200 check for the inconvenience. Haven’t seen that either. Hopefully I get plates but I’m less than confident on that being a smooth process as they never gave me info. If there’s a ball that can be dropped with this transaction they seem to spike it. More

LaToya is outstanding! Very knowledgeable about Infiniti products and service. Excellent people skills. Very trustworthy too. Very knowledgeable about Infiniti products and service. Excellent people skills. Very trustworthy too. More

Very friendly, time accommodation is great facilities top of the line. Mike was excellent service of the line. Mike was excellent service More

This visit was ok. I left there pissed off because I felt helpless, its ok I left there pissed off because I felt helpless, its ok More

Very clean and professional. My vehicle was ready before the promised time. I would recommend Infinty of Orland Park to anyone. My vehicle was ready before the promised time. I would recommend Infinty of Orland Park to anyone. More

Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. More