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INFINITI Roseville

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.8
845 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 845 reviews

December 03, 2024

Michael Jeffries and Matthew took very good care of me and my car after a mishap on my car parts not being ready for my scheduled repair appointment. I am pleased with the great customer service and profe More

by gabria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Berry
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Dec 03, 2024 -

INFINITI Roseville responded

Gabria, Thank you so much for the 5-star review! We are so glad to hear that Michael and Matthew took such amazing care of you and your vehicle during your visit. We look forward to continuing to serve you!

December 03, 2024

Always easy to schedule, show up and get checked. Great value. The distance is my only issue. More

by RAJESHKIRUBAKARAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're thrilled to hear you find our scheduling process easy and value the service we provide. We understand the distance can be a challenge, and we truly appreciate you going the extra mile to visit us. Your support means so much, and we're always here to make your experience as smooth and convenient as possible!

November 29, 2024

Great and very efficient management. The service was done in time and car was maintained. More

by Jagodic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad to hear that you had a seamless and efficient visit with us. We look forward to the next time we can assist you!

November 28, 2024

Everyone we met on site, service, sales team (Ray),manager and Jeff were wonderful to interact with. Perfect experience for me and my girlfriend. My 3rd purchase in 10 years from Roseville Infin More

by samfrompa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Vaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray was fantastic, everyone was. Very happy.
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Nov 29, 2024 -

INFINITI Roseville responded

Thank you so much for your glowing review and for choosing INFINITI Roseville for the third time! We're thrilled to hear that Ray, Jeff, the service team, and the manager made your experience exceptional. It’s wonderful to know that you and your girlfriend enjoyed a professional yet fun atmosphere—something we strive to deliver every time. Your loyalty over the past 10 years means the world to us, and we can’t wait to assist you again in the future. Enjoy your new INFINITI!

November 25, 2024

David was AWESOME! ! Always responded quickly and he was very efficient. Would definitely recommend him. Thank you for the bow, it was a nice touch and priceless 😊 Th More

by highlonesome4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Esther Shamouel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David 5 ⭐️⭐️⭐️⭐️⭐️
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Nov 25, 2024 -

INFINITI Roseville responded

Thank you for sharing your experience! We're delighted to hear that David went above and beyond to provide quick, efficient, and thoughtful service. The bow is our way of celebrating this special moment with you! We truly appreciate your recommendation and look forward to assisting you again in the future!

November 23, 2024

All went well for service My understanding with the full service contract we purchased, there would be a courtesy vehicle available, There was not. Other than that, all good More

by Sidgordon23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Nov 25, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review, Sid! We’re glad to hear that your service experience went well overall. We apologize for the misunderstanding regarding the courtesy vehicle availability. While we do our best to accommodate all requests, availability is on a first-come first-served basis. If you have any questions or need assistance in the future, please don’t hesitate to reach out directly to our service manager, Michael Jeffries 916-770-8400

November 22, 2024

I’ve been a customer for over 15 years. Unfortunately, in the last couple, I have not experienced the same level of customer service. This dissatisfaction has NOTHING to do with the servic More

by kimboII
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah is an asset to your service department. He was responsive, knowledgeable, helpful in evaluating service needs, personable and professional. He went the extra mile to ensure I felt like a valued customer. , Micah Caplan
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Nov 25, 2024 -

INFINITI Roseville responded

Kimball, Thank you for your loyalty over the past 15 years and for recognizing the excellent service provided by our team, including Micah. We sincerely apologize for any inconvenience caused by the challenges with loaner availability and reaching a live person. We’re actively working to improve these processes to provide a seamless experience for all our customers. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist or address your concerns, please don’t hesitate to reach out to our Service Manager, Michael Jeffries at 916-770-8400. Thank you for your continued support.

November 22, 2024

Micah was friendly and professional. What deterred me is the price for an Oil Change. Seems a bit high. More

by PILIKIA_KANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
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Nov 25, 2024 -

INFINITI Roseville responded

Pilikia, Thank you for your kind words about Micah’s service. We appreciate your feedback regarding the cost of the oil change. Our pricing reflects the use of Genuine INFINITI parts and factory-trained technicians to ensure your vehicle receives the best care. However, we understand your concerns and value your input. Please don’t hesitate to reach out to our service manager, Michael Jeffries if there’s anything further we can do to assist. He can be reached directly at 916-770-8400

November 21, 2024

It all went smoothly and I felt really taken care of. No hassle at all! Will be back More

by Morgan waltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Nov 22, 2024 -

INFINITI Roseville responded

Morgan, Thank you for the kind words! Providing seamless and efficient service is what we strive for and we're so glad we hit the mark. We look forward to the next time we can assist you!

November 19, 2024

I'd like to say this entire group was a class act. From Jai in sales to the manager Terry to Geoff in finance, everyone was helpful and easy to work with. More

by rick@grandviewcommunities.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff and Terry, Jai Beachem
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Nov 19, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're delighted to hear that Jai, Terry, and Geoff made your experience so positive. Our team strives to provide top-notch service, and it’s wonderful to know they delivered. Congratulations on your purchase, and we look forward to serving you again in the future!

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