INFINITI Roseville

I had an 8am appointment, but my car wasn’t serviced until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it wa until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it was first come first serve. I pointed out that I had an appointment, and Matthew informed said that didn’t matter. Clearly, there is a misunderstanding of what an”appointment” is at this service center. Otherwise, everything else was handled perfectly and I was satisfied with the result, but won’t likely return due to the “appointment” policy. More

My car was in for warranty work because of issues with the windows and the panoramic sunroof. The service center ended up, putting in a completely new panoramic roof in my car, and when I picked up my car the windows and the panoramic sunroof. The service center ended up, putting in a completely new panoramic roof in my car, and when I picked up my car when the work was done, the inside of my car was filthy. There were footprints and dirt/dust all over the floor mats and all over the black plastic trim where you enter the car. There were dirty hand/finger prints on the black leather seats, and 3 bolts sitting in the cup holder as well as a long piece of plastic molding (possibly from the old roof ?) laying on the front seat. I always thought that when cars were at dealerships for any sort of work, that they were somewhat cleaned after and run through the car wash. It is not a huge deal that the outside of my car was not clean, but I was pretty bothered by how dirty the inside of the car was when it was returned to me. More

Easy to schedule appointments when needed even next day appointments. Easy drop off. The updates on my car that I received by text are great really appreciate the communication. appointments. Easy drop off. The updates on my car that I received by text are great really appreciate the communication. More

This dealership was the best we have experienced. Nice, helpful people. Made our car buying experience a pleasure. We are very happy with the car and the experience. Nice, helpful people. Made our car buying experience a pleasure. We are very happy with the car and the experience. More

Thank you Jairo! Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. More

The dealer is nice, clean and convenient , staff are friendly, highly recommend. Happy with the service. friendly, highly recommend. Happy with the service. More

My recent service experience was outstanding and I very highly recommend the Infiniti service department. highly recommend the Infiniti service department. More

Quick service. Very knowledgeable service rep. Good customer service. Thank you 12 13 14 15 Very knowledgeable service rep. Good customer service. Thank you 12 13 14 15 More

The service I received met my expectations. I went in for an oil change and recall. The recall required additional time with the service department which was completed within the time-line sche I went in for an oil change and recall. The recall required additional time with the service department which was completed within the time-line scheduled. More

I have been a loyal customer of Infiniti for many years (have owned 6). From sales to service I’ve had the best experience! 10/10! (have owned 6). From sales to service I’ve had the best experience! 10/10! More