INFINITI Roseville - Service Center

This was my first visit to your new location. Dan Chastain not only helped with my service needs but he made sure I knew the lay of the land. That is, where the customer lounge and cashier were Dan Chastain not only helped with my service needs but he made sure I knew the lay of the land. That is, where the customer lounge and cashier were located. He was very helpful. More

Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Especially under the vehicle and suspension. More

I have no idea about the rest of the dealership, as this was the first interaction I have had here or with any Infinity in over 10 years as a result of a total loss of trust with a prior (different) Infinit was the first interaction I have had here or with any Infinity in over 10 years as a result of a total loss of trust with a prior (different) Infiniti dealership (sales and service). The most important relationship with any dealership for most of us is the trust we have (or don't have) with the Service Manager. For certain, this is true for me. Dan Chastain, Service Manager at Roseville Infiniti was exceptional. He addressed my issues, treated me with respect and what recognized that I actually know something about cars myself. Dan made sure my needs were met without any upselling or manipulation -- just the relevant facts -- presented clearly and concisely! The work was done quicky and I was kept informed prior to, during and after the service work was done. I felt I was treated with honesty and respect and by a very knowledgeable service manager and service team. Thank you, Dan! My 1997 Q45 keeps on going strong after 28 years and over 250K miles, but you and the service team at Roseville Infiniti put Infiniti back on my consideration list for my next car when that day comes! Thank you! More

My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More

Jairo, was very helpful customer service was excellent took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it aw took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it awesome job More

Marco, Dan, Alyssa, and the rest of the Infiniti Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! More

Dan Chastain is great. Work was performed perfectly and he kept us informed the whole time. Work was performed perfectly and he kept us informed the whole time. More

Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! Responded quickly to all my questions and delivered my car on time! More

Alysssa picked up my car and returned it and kept in touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m.; at 2 p.m., I finally called and left a message with Jairo about what was happening since I knew they could do no work until I okayed it. Seems to me 4 hours is too long. The part will take 7-10 days, which I feel is unacceptable as it could be flown here in 2 days or so. I'm driving with the service engine light on, hoping it will last until the part arrives. More

Service went smooth but the car wash never happened which os disappointing given it was offerred and written on my invoice. os disappointing given it was offerred and written on my invoice. More