Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Roseville - Service Center

Roseville, CA

4.7
262 Reviews
Call Service Center (916) 633-1120

262 Reviews of INFINITI Roseville - Service Center

Sort by
July 01, 2025

I have bought a few cars from the dealership and I have referred perhaps more than 10 people that have purchased either infinity or Mazda the best place in Northern California to deal with very kind good p More

by FAWADATEBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Buscaglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadine Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

INFINITI Roseville responded

Thank you so much for your continued support and loyalty! We're truly honored to have earned your trust over the years, and we're grateful for the many referrals you've sent our way. We're proud to hear that both our sales and service teams have consistently delivered a great experience. Your kind words about our staff and management team are greatly appreciated. Thank you for recommending us as the best place in Northern California - we look forward to serving you and your referrals for years to come!

June 30, 2025

Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopef More

by WASHIE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

INFINITI Roseville responded

Thank you for your kind words and for giving us the opportunity to earn your trust. We're so glad to hear that Micah was able to put you at ease and provide the clear, supportive experience you deserved. We understand how important it is to feel confident in your dealership, and we're hopeful this marks the beginning of a much better experience moving forward. We're here for you every step of the way!

June 28, 2025

I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise More

by ROBODALLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

INFINITI Roseville responded

We appreciate you taking the time to share your experience and are happy to hear that Mica and the team did a great job. We understand that staying updated is important and will strive to keep you better informed in the future. Thank you for your patience and for trusting us with your vehicle!

June 26, 2025

Infiniti consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful. More

by Taplumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jun 26, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We're thrilled to hear that your experiences with INFINITI have consistently met your needs. We truly appreciate your loyalty and look forward to continuing to serve you!

June 25, 2025

Good customer service but they need to work on decreasing the waiting time for their customers More

by LEYANAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

INFINITI Roseville responded

This is Michael Jeffries, Service Manager at INFINITI Roseville. I sincerely apologize for the wait time during your visit.We’ve addressed your feedback with our team to help improve going forward. While we’re glad to hear the service itself met your expectations, we always strive to deliver both quality and efficiency. If there’s anything you’d like to discuss further, I’m here for you at 916-770-8400.

June 22, 2025

This dealership conveniently located in Roseville area. The place is clean. The people are friendly and efficient. Highly recommend this place for your car services. More

by KRISDOMINI_RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel (Service Dept)
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for the great review! We're happy to hear you found our dealership conveniently located, clean, and staffed with friendly, efficient people. Your recommendation means a lot to us - thank you for choosing us for your car services!

June 21, 2025

Service department well organized. Will return again in the future. Thanks for the loaner car! More

by Catherine
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael was very pleasant!
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Catherine, Thank you for your feedback! We're glad to hear our service department was well organized and that the loaner car made your visit more convenient. We look forward to assisting you again in the future! Safe travels!

June 20, 2025

Very busy. Continued to search for possible problems and repaired all they found. Since they are the the only dealer around I hope they plan to handle a large n More

by r.markwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for your feedback and for trusting us with your vehicle’s care. We’re glad our team was thorough in identifying and repairing any issues to keep your car running smoothly. We appreciate your patience during busy times and want you to know we’re continually working to provide timely, quality service despite high demand. If you ever have any questions or need assistance, please don’t hesitate to reach out!

June 20, 2025

Very professional and helpful Excellent work and I am confident in their great service Thank you More

by Haas003
Recommend Dealer
Yes
Employees Worked With
Dan Chastin
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're so glad to hear you had a professional and helpful experience with us. Your confidence in our service means a lot, and we truly appreciate you choosing us. Thank you!

June 18, 2025

Miguel was wonderful. He has great follow up and very polite. The service center team was also prompt on letting me know the process of my car service and courteous. More

by Sunsetmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jun 19, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're so happy to hear that Miguel and the service team provided a great experience. Miguel takes pride in his follow-up and professionalism, and it’s great to know it made a difference. We’ll be sure to share your feedback with the team. Thanks again for choosing us—we look forward to serving you next time!

1
2
...
27