Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Roseville - Service Center

Roseville, CA

4.7
229 Reviews
Call Service Center (916) 633-1120

229 Reviews of INFINITI Roseville - Service Center

Sort by
April 08, 2025

This dealership provides excellent customer service and I am to come here when I need my vehicle serviced. More

by PASILLASBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with both our customer service and our service department. We truly appreciate your trust in us and are glad to be your go-to dealership for both your vehicle purchases and service needs. We look forward to the next time!

April 07, 2025

Everyone I had contact with was very friendly. My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! More

by TYSHALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

INFINITI Roseville responded

Thank you so much for the amazing review! We are so glad to hear you had a seamless service visit with us. We look forward to continuing to serve you!

April 07, 2025

Dan has always made my service experience great. He explains issues with detail and gives honest advice on what to expect. He is the main reason I continue coming back to the dealership for service. More

by ASHAKUMAR1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We're thrilled to hear that Dan has consistently provided you with excellent service. His dedication to providing detailed explanations and honest advice is exactly what we strive for. It's wonderful to know that he's the reason you keep coming back to us for service. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

April 05, 2025

The check in process was fast. Jairo was knowledgeable and answered all questions regarding revised estimate of the work needed. He helped me to pick out was needed to be done ri More

by ADM0652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

INFINITI Roseville responded

Thank you for sharing your experience! We're so glad to hear that Jairo was able to assist you efficiently and answer all your questions with clarity. We truly appreciate your kind words and are happy you had a positive experience. We look forward to a long-lasting relationship!

April 02, 2025

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing More

by SHANNONLOVE
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Caplan
Report | Print
Apr 03, 2025 -

INFINITI Roseville responded

Shannon, Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that our team at the Roseville location has consistently provided you with exceptional service. We truly value your support and are grateful for the opportunity to continue serving you. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know!

April 01, 2025

The check in and check ours process was smooth, no surprises. They kept me informed all the way through. More

by tntdadd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We're so glad your experience has been a seamless one. We look forward to the next time we can assist you!

March 31, 2025

I appreciate the fast service, after speaking with Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. More

by Andresfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Andres, Thank you for your kind words! We’re so glad to hear that Matthew was able to manage your repair efficiently and exceed your expectations. We take pride in providing fast, professional service, and it's great to know that our team made your experience smooth and hassle-free. We appreciate your trust in us and look forward to assisting you again in the future!

March 31, 2025

Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

by DAN@ITSTHEPRIZE.COM
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Caplan
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Dan, Thank you for the wonderful feedback! We’re so glad to hear that Micah has been able to provide you with the friendly, helpful, and trustworthy service you deserve. It’s great to know you feel confident in his advice, as we strive to always have our customers' best interests in mind. We truly appreciate your kind words and look forward to continuing to serve you in the future!

March 31, 2025

Came from Elk Grove to service my vehicle here for the first time and working with Fab was great. I will definitely be coming back even with the long drive. More

by Robbie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Robbie, Thank you so much for making the drive from Elk Grove to visit us! We’re thrilled to hear that working with Fab made your first experience a positive one. We truly appreciate your trust in us, and we’re excited to know you’ll be returning despite the long drive. We’ll always be here to provide you with great service whenever you need it!

March 30, 2025

didn’t use it but i will rate it when i do. i’m sure they are top quality More

by mikegiamanco
Recommend Dealer
Yes
Employees Worked With
names not entered
Report | Print
Mar 31, 2025 -

INFINITI Roseville responded

Mike, Thank you for your feedback! We completely understand, and we’re glad to hear you're confident in the quality. Whenever you get a chance to use it, we’d love to hear your thoughts. If you need any assistance in the meantime, feel free to reach out!

1
2
3
4
...
23