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INFINITI Stuart

Stuart, FL

Overview
Employees
Reviews
Vehicles
4.6
1,743 Reviews
Whether you hail from right here in Stuart, FL, north in Vero Beach or south in the vibrant West Palm Beach area our dealership delivers quality customer service and vehicles for all your needs and wants. With a vast array of amazing new INFINITI models, our Stuart, FL showroom has the luxurious set of wheels you need but for a fraction of the price. Thanks to our luxury for less credo, our showroom is highlighted by models like the INFINITI Q50, which delivers sporty luxury for less, and the INFINITI QX80, which features full sized luxury SUV versatility and space for less. For an even friendlier price tag we also offer an amazing selection of used cars and certified pre-owned INFINITI models, all of which come with the reliability of a fresh ride but with a much more manageable cost. These rides can deliver you back to Vero Beach or Port St. Lucie with style and a smile thanks to their certified assurance. When buying a new set of wheels here in our INFINITI Stuart showroom, the professionals in our finance center provide all the information and help you need to make the process simple. It is their job to find you the best in regards to auto loans and lease plans, so you can head home to Jupiter or West Palm Beach happily behind the wheel of your INFINITI. For all of your maintenance needs our service center provides top notch expertise that can help keep your ride on the road. Thanks to their knowledge and genuine parts our staff can make sure you remain in motion here on the Treasure Coast. Right beside rides like the INFINITI QX60, QX80 and Q50 our showroom delivers comprehensive service beyond just automotive and our competent staff. Thanks to a brand new state of the art facility our dealership is truly a treasure on the Florida coast and even offers an on-site café with free coffee. INFINITI Stuart is easy to locate on the Treasure Coast of Florida, so whether you are coming from Vero Beach, Port St. Lucie, Jupiter or West Palm beach stop by our location at 3970 SE Federal Hwy to experience true luxury for less.
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3970 SE Federal Hwy

Stuart, FL

34997

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Showing 1,743 reviews

November 16, 2023

The service adviser was great advising of what I should look for in the near future. More

by floridanative60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

Helpful
November 16, 2023

I was pushed through the finance portion and felt things were not explained well. Also the add on fees seem to be ridiculous More

by lumiriamcorp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Muir
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

INFINITI Stuart responded

We are truly sorry to hear about your recent experience with our finance department, and we appreciate you taking the time to provide us with your valuable feedback. It is always our goal to ensure that each of our customers feels informed and comfortable throughout every step of the purchasing process, so we deeply regret that we fell short of your expectations in this regard. We understand the importance of clear and thorough explanations when it comes to the financial aspect of buying a vehicle, and we want to assure you that we are committed to addressing any issues that may have contributed to your dissatisfaction. It is important to us that our customers feel confident in their understanding of the financing terms and any associated fees, and we deeply regret that we did not meet this standard during your recent visit. Once again, we apologize for the inconvenience and frustration you experienced during your recent visit, and we sincerely hope to have the opportunity to make amends and regain your confidence in our dealership. Thank you for bringing this matter to our attention, and we look forward to the possibility of speaking with you to discuss your feedback in more detail. Best regards, Carlos Gonzalez General Manager Infiniti Stuart

Nov 19, 2023 -

lumiriamcorp responded

I found several things with the car that were not disclosed as well. Not happy with the overall experience

Helpful
November 15, 2023

Very comfortable accommodations while waiting for my vehicle. Staff were exceptionally qelcoming and cognizant of my time schedule. Performed all maintenance and repairs satisfactorily in the time they More

by Kmuniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murgado JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott O'Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Lenchus
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Nov 16, 2023 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

Helpful
November 14, 2023

Excellent service. Ontime. Staff is welcoming and respectful. I will always bring my car there. More

by LOUSIEVOLTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Gabriel Lenchus
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Nov 14, 2023 -

INFINITI Stuart responded

Lousie, Thank you for your very kind review. Alex, Gabriel, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

Helpful
November 13, 2023

Terrible over priced estimate. Upon inspection after getting vehicle parts not connected on battery, missing bolts. Terrible. Lost customer More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott O'Keefe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

Helpful
November 12, 2023

Part was delayed then service tech was off the day the car was to be finished. Placed multiple calls and texts to check status but they weren’t being monitored. If you’re going to be out tell me and tell More

by Jatzman111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott O'Keefe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perhaps George was my tech.
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Nov 13, 2023 -

INFINITI Stuart responded

We apologize for the delay in the part and the technician's absence. We understand the inconvenience and are committed to addressing the issues to prevent recurrence. We are dedicated to regaining your trust and confidence in our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and provide you with the exceptional service that you deserve. Please contact us so that we can find a satisfactory solution. We value your feedback and are dedicated to regaining your trust. Carlos Gonzalez General Manager (772) 254-8222

Helpful
November 09, 2023

Ralston was waiting for me when I arrived and took my car to detail to take care of 2 scratches on my car. The work came out great! More

by KITTYNAPRESCUE
Recommend Dealer
Yes
Employees Worked With
Ralston
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Nov 09, 2023 -

INFINITI Stuart responded

Kitty, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

Helpful
November 07, 2023

Gabriel was very professional and looked out for my needs in terms of payment option, and warranty requests. Very kind man with growth people skills. More

by riverasteven4296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared, Gabriel Lenchus
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Nov 07, 2023 -

INFINITI Stuart responded

Steven, It's great to hear that Gabriel, Jared, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Carlos Gonzalez General Manager (772) 254-8222

Helpful
November 04, 2023

The Service Department could not be anymore accommodating and professional. Although my QX 50 issue was complex, they never gave up until it was right! More

by Scott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott O'Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Lenchus
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Nov 05, 2023 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart.

Helpful
November 03, 2023

Jeff is awesome, always in and out of the service department. Does great at communication. More

by cillaluvu22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

INFINITI Stuart responded

Thank you so much for your kind words for Jeff and for taking the time to leave us this wonderful feedback!

Helpful
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