INFINITI of Birmingham

Efficient and wonderful Kyle was awesome at helping me find my used suv! The process was easy and everyone was so nice and helpful. Dana the financial advisor was such a big Kyle was awesome at helping me find my used suv! The process was easy and everyone was so nice and helpful. Dana the financial advisor was such a big help! Can’t wait to drive my Infiniti QX60 forever! More

Awesome! Awesome experience! Josette made life EASY! It was a pleasure working with her. Also, the finance manager awesome! Great group of people working a Awesome experience! Josette made life EASY! It was a pleasure working with her. Also, the finance manager awesome! Great group of people working at Infiniti. More

Barry Brannon at Infiniti of Birmingham is easily the best car salesman I have ever worked with. Everyone at the dealership was very helpful and made my car buying experience great. best car salesman I have ever worked with. Everyone at the dealership was very helpful and made my car buying experience great. More

Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

Excellent service! Thank you for making our car buying experience smooth and painless! Josette was very professional and respectful. Thank you for finding us our new car Thank you for making our car buying experience smooth and painless! Josette was very professional and respectful. Thank you for finding us our new car! More

We Love Infiniti of Birmingham! Ms. Josette Rice was a wonderful sales associate to work with and we are so thankful for all of her help in finding our new car!!! We highly recommend Ms. Josette Rice was a wonderful sales associate to work with and we are so thankful for all of her help in finding our new car!!! We highly recommend Ms. Rice!!! 5 stars for sure!!!! More

Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More

Extraordinary! Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciati Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciation! Ron and Allison More

Amazing experience- very helpful Very helpful employees. Josette Rice helped me find the perfect vehicle exactly how I wanted it. She communicated with me very well and found the car Very helpful employees. Josette Rice helped me find the perfect vehicle exactly how I wanted it. She communicated with me very well and found the car I wanted. I would highly recommend going to Infiniti of Birmingham. More

Bought my 5th Infinity vehicle yesterday from Crown Infinity/Infinity of Birmingham. Couldn’t be more pleased with my sales lady. I had the best buying experience dealing with Karen Lloyd. She was very Infinity/Infinity of Birmingham. Couldn’t be more pleased with my sales lady. I had the best buying experience dealing with Karen Lloyd. She was very professional, knowledgeable, and did not pressure me in any way. Love my new SUV! More