INFINITI of Gwinnett

Great customer service experience My experience at Infiniti of Gwinnett has always been positive. The service reps are both professional and informative. In addition to their customer My experience at Infiniti of Gwinnett has always been positive. The service reps are both professional and informative. In addition to their customer lounge which has a quiet and inviting presence. More

G37 Service Appointment Service appointments are easy to schedule, and the process of waiting in their cozy usually well stocked area and/or getting a loaner runs smoothly. B Service appointments are easy to schedule, and the process of waiting in their cozy usually well stocked area and/or getting a loaner runs smoothly. Bobby is a great, courteous and well trained service specialist with the highest standards, He makes the whole entire experience amazing! More

Exemplary Customer Service and an Amazing Experience I can't even begin to describe the customer service dedication that I experienced at this dealership. They absolutely 200% exceeded my expectations an I can't even begin to describe the customer service dedication that I experienced at this dealership. They absolutely 200% exceeded my expectations and they were able to get me the Q50 of my dreams! Thank you to Ms. Nasira for the amazing customer service, professionalism, and willingness to understand certain situations in making the deal possible. I could not ask for a better dealer to work with. They make car buying something that I wouldn't mind doing again with them in the future! They have won my business over and I am proud to recommend this dealer to any of my family and friends no matter where they live. I absolutely recommend this dealership to anyone that is in the market to make the jump to Infiniti. More

Service Appt I received A plus service. She was very polite and was able to get me in and out. I would definitely return here again in the future. I received A plus service. She was very polite and was able to get me in and out. I would definitely return here again in the future. More

Quality experience We know we can rely on Harvey and the service department to keep us safe on the road while never failing to accommodate our schedule. We know we can rely on Harvey and the service department to keep us safe on the road while never failing to accommodate our schedule. More

Infiniti of Gwinnett is an experience to behold! I drive from the south side of Atlanta all the way to Duluth because of how well run this dealership is. I'm on my 3rd Infiniti from Infiniti of Gwin I drive from the south side of Atlanta all the way to Duluth because of how well run this dealership is. I'm on my 3rd Infiniti from Infiniti of Gwinnett and could not be more pleased. From sales to repairs to service they treat you exceptionally. Appreciate the loaners and treats in the waiting area! More

Great experience every time I always have a great experience at Infiniti of Gwinnett. I travel from Alpharetta/Cumming to the dealership, even when I purchased a vehicle from ano I always have a great experience at Infiniti of Gwinnett. I travel from Alpharetta/Cumming to the dealership, even when I purchased a vehicle from another dealer for all my service. From being greeted to delivering my car after service everyone is so nice and very easy to work with. This visit I had Sam and was very pleased. I love that when I need a loaner they reserve my same make and model of vehicle for me to drive during the day. When my car wasn't going to be ready when he said it would he offered to have it delivered to my home to accommodate my schedule. I have never had that service and I was totally blown away. Keep up the great customer service and I will keep on coming back. More

Building is nice, some employees not so much. Pulled into service lane and was greeted by a service person. They took my keys and escorted me inside to a service adviser. All good so far. then Pulled into service lane and was greeted by a service person. They took my keys and escorted me inside to a service adviser. All good so far. then sat at a desk for the service adviser and proceeded t be ignored for 5 minutes as the adviser was standing at his desk yelling at other advisers. He then asked about the issue with my car and I explained the issue. While explaining he was talking to other advisers and at one point snatched some papers out of the other adviser's hands. This was awkward as I could see that the other advisers was upset. At this point he hasn't even acknowledged I was there. So I introduced myself. He then says that he has a loaner for me and sent me to the loaner section. No goodbye or anything like that. The loaner was a 2017 Q50. Nice car but my good how disgusting the interior was. It had never been cleaned. there were spots of dried on liquid all over the various screens. It smelled like vomit. Asked ab out getting a different loaner but was told that customers do not get to choose the loaner they want. I just wanted a car without a vomit smell. Brought the loaner back after calling them to see if it was done. My car was covered in grease on the door panels, steering wheel and shifter. At this point I just wanted to be done with them. I asked for a towel to wipe the interior down. With that I left. I think next time I'll visit Nalley even though it is further away. There were some very nice people there. Sean and Josh were very nice and Craig Hooten was also nice while I walked the showroom. More

Oil Change As always, a quick and professional service. I can in with a free oil change coupon that expired. But was still given an online coupon to off set the As always, a quick and professional service. I can in with a free oil change coupon that expired. But was still given an online coupon to off set the cost. More

Excellent Experience We recently purchased a CPO Infiniti Q50 from Jason Morton. We decided to travel from Greenville, SC since the dealership had such a large inventory We recently purchased a CPO Infiniti Q50 from Jason Morton. We decided to travel from Greenville, SC since the dealership had such a large inventory of CPOs. Jason was very patient and allowed us to test drive several cars that meet our needs. His customer service was very professional, and he guided us through the entire sales process. Since we did have a two hour drive home, Jason also made sure we were familiar with all the features of the car before we left for our trip back. Sam was our financial advisor during the process. He was also very knowledgeable and helpful. It was certainly worth the drive for the overall experience! More