INFINITI of Hoffman Estates

Trevor was fantastic. In dealing with another Infiniti dealership over the past 5 years, this was the first time I had my vehicle serviced at Infiniti of Hoffman Estates. I could not be happier. Immedia dealership over the past 5 years, this was the first time I had my vehicle serviced at Infiniti of Hoffman Estates. I could not be happier. Immediately upon entering the service area,, Trevor made me feel like I was a long time customer and went over my needs. During the entire process Trevor kept me informed of the progress and costs associated with my service, all while earning my trust. From receiving a loaner to getting back my vehicle this was a seamless process and made easier by Trevor and his colleagues. Thank you very much! More

Great customer service and I would definitely recommend anyone that’s looking for certified luxury vehicle to ask for Steven! Steven definitely met my needs… anyone that’s looking for certified luxury vehicle to ask for Steven! Steven definitely met my needs… More

Overall service was good. The only disappointment is that my car wasn’t cleaned inside. I did ask don’t wash exterior only. Hopefully nothing else’s forgotten my car wasn’t cleaned inside. I did ask don’t wash exterior only. Hopefully nothing else’s forgotten More

Was able to schedule my service immediately and even though I had to leave the vehicle they were able to help me with a loaner until my vehicle was ready though I had to leave the vehicle they were able to help me with a loaner until my vehicle was ready More

Always accommodating to my schedule and they get me in and out for the oil change service. And I love having my car washed and vacuumed! and out for the oil change service. And I love having my car washed and vacuumed! More

Nice and friendly staff. Very clean environment. Sales department very knowledgeable of the cars. Let’s you know exactly what’s wrong and your options. department very knowledgeable of the cars. Let’s you know exactly what’s wrong and your options. More

Nice area, clean place, kind workers know their job, easy to comunicate, willing to answer the questions. Guided me kindely to the waiting area and informed me how long time the job will take. And was done a to comunicate, willing to answer the questions. Guided me kindely to the waiting area and informed me how long time the job will take. And was done as promised. More

Made appointment to buy car from website. Showed up on time car unavailable. Had all day to let me know. Wasted trip. Bait and switch. Good luck. time car unavailable. Had all day to let me know. Wasted trip. Bait and switch. Good luck. More

Great customer service. Trevor from the service Dept was a pleasure to work with. I would recommend tour service Dept to everyone. Thanks for all your help a pleasure to work with. I would recommend tour service Dept to everyone. Thanks for all your help More

The salesman and manager were great. However the service on the vehicle has been a frustrating experience. Still waiting to get my new vehicle. I was told when I purchased the vehicle that 1-2 weeks and I w on the vehicle has been a frustrating experience. Still waiting to get my new vehicle. I was told when I purchased the vehicle that 1-2 weeks and I would have it. I still do not and it's past that timeline. There has been no communication with the service dept. I called just to touch base and the technician was less than friendly and I felt like a nuisance. More