INFINITI of Hoffman Estates

Well when I finish survey at the end last thing asking me to confirm my Email. I du put it but keep saying it's incorrect, so I can't finish survey because of that someone put in your sistem wrong email and to confirm my Email. I du put it but keep saying it's incorrect, so I can't finish survey because of that someone put in your sistem wrong email and I can't change it. More

Car was not washed even though was asked to be washed. More

Excellent service and people's. Service always on time and great. Sebastian always find a time for both our infiniti qx50 and qx60 to be service. and great. Sebastian always find a time for both our infiniti qx50 and qx60 to be service. More

Staff are attentive with their customers needs, friendly, good quality customer service. The price of their vehicles are competitive to compare to other sales offices. good quality customer service. The price of their vehicles are competitive to compare to other sales offices. More

Sebastian was absolutely amazing. He was not only patient to explain all of what was happening but ensured that it was related rather quickly. The service center was clean and friendly and allowed me to work to explain all of what was happening but ensured that it was related rather quickly. The service center was clean and friendly and allowed me to work while I waited..Sebastian saw to it that I was informed and updated on progress and that I felt good about service before leaving. I greatly appreciated him. More

This is by far was the best car buying experience I have EVER had. My husband and I looked at an Acura at another dealership, as well as a Nissan SUV and our last visit was Infiniti of Hoffman Estates. We w EVER had. My husband and I looked at an Acura at another dealership, as well as a Nissan SUV and our last visit was Infiniti of Hoffman Estates. We were instantly greeted by Joel Gappa, who was so friendly and customer focused. We were there after hours and on the way home, which was about 1:45 minute drive we went over the pros and cons and there were NO cons or negatives to the Infiniti QX50 or the dealership. We bought out beautiful Infiniti yesterday and were treated like Gold. I cannot say enough wonderful things about Joel Gappa and his professionalism, passion, customer focus, and overall customer experience. I walked out of there with more than I asked for and Zeigler Infiniti of Hoffman Estates went above and beyond to listen to my every need and want. The Finance team rocks, thanks Joe! Very impressed and would recommend Joel and this dealership to anybody.. They treat you like royalty, make car buying fun, and give unparalleled customer service. Thanks for am amazing buyer experience Joel, Vince, Joe, Alec, and team! We LOVE our Infiniti QX50 Sensory and appreciate the time you took to show us all of the features of our new car. More

Sebastian was very helpful and made the whole experience much easier and better to deal with. The work was excellent and I didn’t wait nearly as long as I thought I would have to for a full motor swap much easier and better to deal with. The work was excellent and I didn’t wait nearly as long as I thought I would have to for a full motor swap More

Service was very good. No problems at all. I will definitely bring back my car for anything that has to be done on it Thanks definitely bring back my car for anything that has to be done on it Thanks More

Good attentive and respectful person. and they helped my house to finish the process very grateful I hope that everything continues as it is and they continue to be kind and tendable .. house to finish the process very grateful I hope that everything continues as it is and they continue to be kind and tendable .. More

I contacted the dealership about a particular vehicle at the end of the day and they encouraged me to come in to test drive. This location in particular was friendly and thorough and did not try to sell me the end of the day and they encouraged me to come in to test drive. This location in particular was friendly and thorough and did not try to sell me something I didn’t want. I bought the car that night and love it. More