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INFINITI of Hoffman Estates
Hoffman Estates, IL
2,029 Reviews
INFINITI of Hoffman Estates | For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
INFINITI of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,029 reviews
June 16, 2021
I contacted the dealership about a particular vehicle at the end of the day and they encouraged me to come in to test drive. This location in particular was friendly and thorough and did not try to sell me the end of the day and they encouraged me to come in to test drive. This location in particular was friendly and thorough and did not try to sell me something I didn’t want. I bought the car that night and love it. More
by Sonofali
June 16, 2021
Good attentive and respectful person. and they helped my house to finish the process very grateful I hope that everything continues as it is and they continue to be kind and tendable .. house to finish the process very grateful I hope that everything continues as it is and they continue to be kind and tendable .. More
by Arocie26
June 12, 2021
Sebastian is kind and friendly! I know my car is in good hands when he’s around. Service is always quick and painless! Questions always get answered in a timely manner! hands when he’s around. Service is always quick and painless! Questions always get answered in a timely manner! More
by JOSHUA1450
Verified CustomerEmployees Worked With
June 11, 2021
This is the first time I have used Infiniti at Hoffman Estates (new Infiniti). The service was excellent and efficient. I purchased in Orland Park but will purchase I. Hoffman Estates in the future. Estates (new Infiniti). The service was excellent and efficient. I purchased in Orland Park but will purchase I. Hoffman Estates in the future. More
by JEFF.POTTER
Employees Worked With
June 11, 2021
Great service at a good price. I was treated very well by my service technician Sebastian, and as always very happy with my treatment and service. Thanks Sebastian! my service technician Sebastian, and as always very happy with my treatment and service. Thanks Sebastian! More
by alrischow
Employees Worked With
June 11, 2021
After numerous conversations and attempted diagnosis’s the cause of the squeal around the motor was found and fixed. The service department refused to work on the car until the problem was specifically id the cause of the squeal around the motor was found and fixed. The service department refused to work on the car until the problem was specifically identified. That gives me confidence that future issues will honestly be determined and repaired appropriately. Good Job!! More
by STANGUILLAUME
Employees Worked With
June 10, 2021
Hoffman estates infinity- Staff-Ask for Duane manager Hoffman estates infinity- Staff- Ask for Duane manager and joe for finance. They do work with you on price and are very professional and perfect Hoffman estates infinity- Staff- Ask for Duane manager and joe for finance. They do work with you on price and are very professional and perfect fit for this job! Experience with staff- It’s a very tiny dealership nonetheless they try their best to get you satisfied. However if you’re looking for that luxury and special experience, make sure you get a seasoned salesman, we had a novice salesman and didn’t know much about the vehicle and didn’t give us the luxury experience or feeling that we will be taken care of Or that feeling that we are in good hands. We didn’t get that at all from our sales rep, but did get that assurance from the manager, Duane, and Joe from finance dept. Dealership- They don’t have car washes or detailing services. Small inventory and tiny lot, not much room in the lot. Car quality is nice with Infiniti. They have a Starbucks machine which is great. No edible snacks offered. No mothers nursing room No kids area Bathrooms are kept clean Buying process- The process took a lot longer than we expected… 5pm till midnight, 7 HOURS! They do up sell you on everything esp the warranties. Prep- check your car before leaving. Our car wasn’t well prepped and at midnight after a grueling 7 hours WITH 3 kids under the age of 6, we just wanted to go home. Our car didn’t have a full tank of gas and had finger prints through the car and dirt stains on the headliner. They promised to take care of the cleaning at a later time, just call to make an appointment. Overall, good experience, I hope they work on their speed and wished the dealership offered the perks- car washes, oil changes, etc. More
by ChiFamily
Employees Worked With
Bill archbald, Joseph Vallejo, Duane Jackson
June 08, 2021
Very professional and personable staff. Great service techs. Went in to get a key programed and the tech was communicative and helpful. I bought my car there and got a fair deal. techs. Went in to get a key programed and the tech was communicative and helpful. I bought my car there and got a fair deal. More
by NEIL15
Employees Worked With
June 07, 2021
They did what I needed done the car was clean and I received a discount when I went to pick it up great job well done received a discount when I went to pick it up great job well done More
by Ken.bula
Employees Worked With
Other Employees :
Carlo Alvar, Andrew Petrella, David Taroyan
June 07, 2021
I give this dealership a 5 stars because of good customer work,clean facility and good service...Everything I go here they take care of my need and end it with a car wash work,clean facility and good service...Everything I go here they take care of my need and end it with a car wash More
by KHANHART1
