INFINITI of Hoffman Estates

Doug saved the weekend by hanging around a few minutes after the close on Saturday to assist our family with a dead battery. Much thanks and appreciation to him! after the close on Saturday to assist our family with a dead battery. Much thanks and appreciation to him! More

This service advisor was top notch, a real American hero. He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of ma He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of many talents, but his customer service is excellent and made me feel at home. More

Doug was great. I had to wait a week for the part but Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. More

Everyone was simply a pleasure to deal with, were not at all pushy and they were extremely knowledgable and helpful. I would highly recommend them all pushy and they were extremely knowledgable and helpful. I would highly recommend them More

Great Service I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car was back on time, and clean and sanitized. My only recommendation is that the service managers and cashier wear masks. I wear mine to protect them. They should be wearing a mask to protect me. I have not encountered anyone, in any store or salon, that hasn't been wearing a mask. I was actually surprised that they weren't. They should. More

Great rep. Told him what my budget was, and we stayed within those numbers. Obtained the vehicle I was looking for without having to conform to something less. Great experience. within those numbers. Obtained the vehicle I was looking for without having to conform to something less. Great experience. More

Few bumps during negotiations with a satisfactory result. I was paired with Stan and he was friendly, patient and professional throughout the purchasing process. Hopefully managers will respect carwash verba I was paired with Stan and he was friendly, patient and professional throughout the purchasing process. Hopefully managers will respect carwash verbal agreement. More

Absolutely a wonderful experience. From the General Manager, Mike, the Finance manager, Louis to the sales force of Bill and Syed, everyone was professional, courteous and friendly. Highly recommended Manager, Mike, the Finance manager, Louis to the sales force of Bill and Syed, everyone was professional, courteous and friendly. Highly recommended if you are looking for a car from this particular dealership. More

Every part of our experience was a pleasure. Alex and Gio were very straightforward- no surprises. They're knowledgeable and accommodating. They also both very nice, pleasant guys. were very straightforward- no surprises. They're knowledgeable and accommodating. They also both very nice, pleasant guys. More

Doug provided excellent customer service. He was friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this deal friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this dealership. More