INFINITI of Hoffman Estates

Alex was good, however did not know much about bmw. Couple days after purchasing the car I got two malfunction lights. Driver and passenger restraint malfunction. Took the bmw dealer to service they sa Couple days after purchasing the car I got two malfunction lights. Driver and passenger restraint malfunction. Took the bmw dealer to service they said due to car sitting on lot without being turned out. They will continue to monitor the light. This is something that should have been checked and disclosed. More

Consult was great, the tech who worked on my Q50s not so great. Careless, I know those 20s inch tires are heavy but I now have scuffs on my front fender. great. Careless, I know those 20s inch tires are heavy but I now have scuffs on my front fender. More

Top notch service My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend S My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend Sebastian to anyone who needs things done the right way. More

Had another great experience, having our car serviced at Infinite Hoffman Estates!! They are always courteous and really nice. The car was clean and the service was completed as expected! thank you Infinite Hoffman Estates!! They are always courteous and really nice. The car was clean and the service was completed as expected! thank you More

Alex was super nice and patient. He was always available. They let us take the car home overnight before purchase.Great experience and reccomend this dealer. They let us take the car home overnight before purchase.Great experience and reccomend this dealer. More

Courteous, no-pressure approach, kind & knowledgeable team First, I was impressed by the way they present the cars on the website. All cars have printable very informative booklets that makes the comparison sh First, I was impressed by the way they present the cars on the website. All cars have printable very informative booklets that makes the comparison shopping easy. The car I was interested in was presented to me by Alex Alverio who turned out to be exemplary sales representative. I was buying a BMW X3 from Inifiniti dealership and Alex was very well oriented in details of this car and differences with other x3's they had on the lot. His manners, attitude and communication skills made the whole process easy and straightforward. Then, what's even more important , his post-sale attitude was equal. He took care of the "we-owe-you" details with the same level of attention and courtesy. He ensured that the services were provided promptly. I bought a lot of cars in 30 years and Alex Alverio is probably my top rated sales advisor. I should also compliment Tony Guzman who took care of the paperwork/financing. Tony finds the right balance between being friendly and professional. More

Syed was phenomenal! Just when I thought the deal could not be made, Syed figures out a way to make my dream car mine! Thanks Syed! not be made, Syed figures out a way to make my dream car mine! Thanks Syed! More

I was impressed by Carlo service. I am always satisfied when he takes care of me. I always bring my business to Carlo. Best service yet! when he takes care of me. I always bring my business to Carlo. Best service yet! More

My wife bought her car from him yesterday. Great service. Syed was awesome. Great personality and very good at what he does. And extremely honest about everything. service. Syed was awesome. Great personality and very good at what he does. And extremely honest about everything. More

Kolton And his manager Mike are great people! They were very easy going, knew what I wanted and made a deal happen. Had a great experience with them and would highly recommend this dealership to all of my very easy going, knew what I wanted and made a deal happen. Had a great experience with them and would highly recommend this dealership to all of my friends. Very fair and great service! More