INFINITI of Hoffman Estates

Tony Guzman got your back. When many in this industry DONT!!!! Trust his sense of urgent in resolving my issue was second to none and the attitude of service is best in class. This dealer is lucky to hav DONT!!!! Trust his sense of urgent in resolving my issue was second to none and the attitude of service is best in class. This dealer is lucky to have him. More

Very help full Alex he make me very confortable like my own home and thanks mike store manager and the finance guy and all the people of Infiniti. own home and thanks mike store manager and the finance guy and all the people of Infiniti. More

Hands Down Best Experience! I came in to see Kolton in sales for my new 2020 Infiniti QX50, and I was given hands down the best dealership experience I have ever received! Kolton I came in to see Kolton in sales for my new 2020 Infiniti QX50, and I was given hands down the best dealership experience I have ever received! Kolton took the time to listen to my husband and I to find us exactly what we wanted and needed in our car, overall he made this the easiest and smoothest process we have ever had at any dealership. From start to finish he was very professional and fun to work with. Him, his GM Mike, and finance manager Luis gave us an experience that we will continue to earn our business in the future. If you need anything ask for Kolton, he will make this the best process! More

Great salesperson, Kolton is hands down very easy to talk and negotiate with. Makes a huge attempt to keep the customer first in front of dealership management.. I will do business with him again in the near and negotiate with. Makes a huge attempt to keep the customer first in front of dealership management.. I will do business with him again in the near future. More

My experience was nothing short of amazing. Uzahyr Khan was the best client advisor I’ve ever worked with! I was initially hesitant and still shopping around with other dealers. That search ended when Uzah was the best client advisor I’ve ever worked with! I was initially hesitant and still shopping around with other dealers. That search ended when Uzahyr sent me Live Photo’s of my vehicle and reassured me that the companies top priority was customer satisfaction. The process was thorough but simple. From the receptionist to the manager as well as financing, this team is simply amazing! Uzahyr’s impeccable work ethic and great detail provided me with security and I left with the vehicle of my desire. I would gladly recommend them to my family and friends! More

Top notch service My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend S My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend Sebastian to anyone who needs things done the right way. More

Alex was good, however did not know much about bmw. Couple days after purchasing the car I got two malfunction lights. Driver and passenger restraint malfunction. Took the bmw dealer to service they sa Couple days after purchasing the car I got two malfunction lights. Driver and passenger restraint malfunction. Took the bmw dealer to service they said due to car sitting on lot without being turned out. They will continue to monitor the light. This is something that should have been checked and disclosed. More

Consult was great, the tech who worked on my Q50s not so great. Careless, I know those 20s inch tires are heavy but I now have scuffs on my front fender. great. Careless, I know those 20s inch tires are heavy but I now have scuffs on my front fender. More

Had another great experience, having our car serviced at Infinite Hoffman Estates!! They are always courteous and really nice. The car was clean and the service was completed as expected! thank you Infinite Hoffman Estates!! They are always courteous and really nice. The car was clean and the service was completed as expected! thank you More

Alex was super nice and patient. He was always available. They let us take the car home overnight before purchase.Great experience and reccomend this dealer. They let us take the car home overnight before purchase.Great experience and reccomend this dealer. More