INFINITI of Hoffman Estates

I was kind of put out that my service consultant was not wearing a mask and neither was the lady who checked me out. Also I was handed paperwork instead epaperwork and made to sign forms instead using eform wearing a mask and neither was the lady who checked me out. Also I was handed paperwork instead epaperwork and made to sign forms instead using eforms and epayment. Lots of contact with others that i didnt want to have. More

Tire Rotation I purchased my car here so I service my car here, but it was MW didn't know that it is now Zeiger Infinit. I had a slow leak on a tire so I asked them I purchased my car here so I service my car here, but it was MW didn't know that it is now Zeiger Infinit. I had a slow leak on a tire so I asked them to rotate my tires along with repair. I did call ahead of time and when I got there my name wasn't in the system for an appointment, okay no big deal so I waited for the repairs, but I will make sure next time that I have a scheduled appointment on record. When I get home I look to see the tire that was repaired more like replaced, you dont fix run flats. When I walk around and look at all the tires I noticed some scratches on my front fender, most likely the back of rim hitting the fender as they were mounting the rim. I know my car and its in very, very good shape I know for a fact that those scratches were not there before I took the car in for service. More

Pleasantly Surprised We've got an old QX56 w/ 263k on the odometer. Overall it's been a solid vehicle for our family. We've got a brake issue w/ a slew of dummy lights s We've got an old QX56 w/ 263k on the odometer. Overall it's been a solid vehicle for our family. We've got a brake issue w/ a slew of dummy lights shining bright. The service team helped to diagnose the issue and provided a slew of other maintenance options. Oddly they didn't bring up the non -functional horn or the airbag dummy light that's on all the time. As one would imagine on a vehicle of this age there are some, lets say, "opportunities" When I asked what codes the truck threw - they advised that they didn't see any codes. I thought that was odd. I think they put it on the lift, looked for what was leaking or worn and went from that. They also offered up a $119 air cabin filter which is about $19 at Autozone. At the end I couldn't justify several thousand bucks for some pretty straightforward repairs, let alone the cabin filter markup. Lefty loosey, righty tighty applies at the dealer just as well as it does at your local shop. Parts is parts so I have always struggled with the business model /price delta dealers charge. If the argument is that they know these vehicles better (which is probably true) ((Then it should be less than a local shop because the work gets done more efficiently ?)). Dunno. There is a big paradigm shift occurring and I hope that you're nimble enough to survive the shift. While this may sound as a negative rant, it's not. Just an observation. I know I would take the car to dealers for regular service if it was only 10 -15% more - but I'm getting the work done at less than half the pricing offered. I'd think you could make up the profits by simply lowering pricing and increasing the volume - I am probably wrong on that or it's what dealers would be doing? Kudos on the loaner (QX80). It had a nice and compliant ride, pretty peppy too. I was surprised to see a lot of plastic on the interior - esp on the doors near the dash, and the big plastic plate on the top of the back bumper was just way too goofy looking. Faux tough. Additionally the doors seemed really flimsy, hollow sounding and wouldn't inspire confidence that it has some kind of tank like toughness in case of side impact. I haven't looked at any crash data, and my impressions here are just that - impressions. Having said all that, one thing I've learned is that 'perception is reality' so if that's my perception I'm sure that there are others out there with similar views. So, overall I do rate the experience as excellent, understanding you can only do what you can do within the framework that you are provided. Communication was clear, everybody was nice and professional and I felt no pressure to spend the large dollars on our old QX. I hope that Nissan / Infiniti can get back on track since sales are down 2x as much as the Ford / Toyota / Honda / BMW - even Tesla sold more units in Q1 than Infiniti? Wowza. What the heck? I appreciate all your time, obviously I've got some time, keep doing great work and figure out how you can move fast and be bold in this new business climate. Kind Regards, Mark More

Friendly Service Friendly service and not pushy to get you to do things you don't want done. Prices competitive to other places. Cleaned and sanitized car before retur Friendly service and not pushy to get you to do things you don't want done. Prices competitive to other places. Cleaned and sanitized car before returning it to me. I will use them on a regular basis. More

Pleasant Buying Experience I went on two separate occasions to look at used vehicles, and ended up purchasing the second car. For both trips I was paired with Syed Anwery and t I went on two separate occasions to look at used vehicles, and ended up purchasing the second car. For both trips I was paired with Syed Anwery and thoroughly enjoyed the experience. I had my son with me and the two of them bonded. Syed was very low-key and transparent regarding the vehicles we test drove. He was knowledgeable, especially regarding the infotainment piece. The finance piece also went very smoothly. More

Had always taken my car to motor work, with the change I was very concerned about the level of care .Sebastian was so knowledgeable about my problem and helpful from the minute I left the keys, updated me t was very concerned about the level of care .Sebastian was so knowledgeable about my problem and helpful from the minute I left the keys, updated me throughout the day, car running great, very pleased with my service, will be returning . More

Service Jim was excellent, friendly and informative. brought my car for faulty sensors and ended up with a break job. $400.00 to change break pads was w Jim was excellent, friendly and informative. brought my car for faulty sensors and ended up with a break job. $400.00 to change break pads was way too much More

Kolton was our sales associate and he was so great. He was honest and so knowledgeable about Infinity! We definitely recommend him! We had a great experience at Infinity of Hoffman Estates. was honest and so knowledgeable about Infinity! We definitely recommend him! We had a great experience at Infinity of Hoffman Estates. More

Service was great and hospitality was awesome James Hochberg met my needs and was great until i had to pick up my car thank you James Hochberg. Hochberg met my needs and was great until i had to pick up my car thank you James Hochberg. More

Bad customer service and bad service also They changed the oil of the car and I am guessing the cover was left loose afterwards because when the car was used a couple days after it fell down They changed the oil of the car and I am guessing the cover was left loose afterwards because when the car was used a couple days after it fell down in the expressway. It has been in the trunk ever since. I reached out and was told to take the car in but I did not have a chance to do it yet. Please let me know when can I stop by. Thank you!! More