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INFINITI of Kansas City

Merriam, KS

4.9
513 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

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Showing 513 reviews

September 30, 2015

Outstanding Experience from initial visit to delivery. QX80 My experience could not have been better. Specifically, I would like to recommend using Robert Evenrud and Jimmy Foley. Robert had to step in when t More

by jhawker21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud, Courtney Fish
September 16, 2014

Great Dealership & Straightforward Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately. Robert was salesp More

by kmdowney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Evenrud, Joe Lavar, Mark Redmond
February 23, 2014

What a great team! Always friendly, always smiling and wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for he More

by ruthparker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Liddeke
February 23, 2014

Had some bad experiences with major infiniti which is the old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place More

by HankAdams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
February 23, 2014

I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. More

by robertyoung44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : The service department is the best around. Dave Grooms will take care of you.
February 18, 2014

Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as More

by akparran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 15, 2014

The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're w More

by beby12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 06, 2014

The service center at Infiniti of KC does a very poor job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I More

by Jaysmid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer, Brenden, & their goon squad of poorly trained amateurs.
Feb 22, 2014 -

INFINITI of Kansas City responded

I sincerely apologize for your experience here at Infiniti of Kansas City. We always try to exceed our customer's expectation but unfortunately have fallen short. I am always looking for customer feedback to improve our processes. Please give me the opportunity to resolve your outstanding issues and please tell me in more detail where we fell short and what we can do in the future to prevent this from happening. I look forward to hearing from you. Richard Webb General Manager richard.webb@infinitiofkc.com Direct Line: 816-410-3417

January 03, 2014

Levi was knowledgeable, friendly, and patient as we selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infi More

by mbserum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 12, 2013

Mr. Webb; I am very sorry for the rotten review; I Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get o More

by TellingTruth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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