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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
405 Reviews

405 Reviews of INFINITI of Lynnwood - Service Center

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August 14, 2023

I received outstanding customer service from service advisor, Kyra and service manager, Chris. They got me in and out quickly and we’re very friendly and professional. I plan to bring all my Infinitis More

by SPJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jeanneret, Kyra Russo
Sep 06, 2023 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Kyra, Chris and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time. Thank you for choosing INFINITI of Lynnwood!

August 14, 2023

I love your commitment to excellent customer service! Thank you for exceeding my expectations! Trust me...That's not easily done. More

by refineme75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
Sep 06, 2023 -

INFINITI of Lynnwood responded

Thank you for allowing us to assist you and exceed your expectations! We are grateful for you and your business!

August 12, 2023

Yes, I would recommend this dealership. I am tired of writing, this is silly to make customers write. More

by thomasbeck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Lutz
Sep 06, 2023 -

INFINITI of Lynnwood responded

Thank you for taking the time to write your review. We are sorry for any inconvenience this caused but please know that we are grateful for you and your business! Thank you for choosing INFINITI of Lynnwood!

August 08, 2023

Ben has been taking care of me and my 2008 infinity for several years now and I always can count on him to be honest and thorough. My car is clean when I pick it up and the customer care break room is so n More

by marilynsiecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate you and your loyalty. Thank you for your service visit and for taking the time to share your review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit.

August 08, 2023

Great Service experience. They always check in on maintenance due so I don't have to remember. Infiniti of Lynnwood Picked up, serviced, and dropped off my car. They also appl More

by dkelley45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Russo
Aug 09, 2023 -

INFINITI of Lynnwood responded

Thank you for choosing INFINITI of Lynnwood and for sharing your kind review. We are happy that your customer experience was a smooth one and that you were happy with service, pricing and follow up. We appreciate you and your business!

August 07, 2023

Good service explains everything clearly. worked quickly, on time. Make an impression on the service. More

by noi_pnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
Aug 10, 2023 -

INFINITI of Lynnwood responded

Thank you for your visit and 5 star review. We are happy that your experience with us was a positive one and we are grateful for your business! Thank you for choosing INFINITI of Lynnwood!

August 07, 2023

Easy to schedule service appts and hours as well as location are convenient for me. More

by laegan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Aug 09, 2023 -

INFINITI of Lynnwood responded

We appreciate you and your visit! We are glad that our service department provided you with convenient assistance and we are grateful for your review! Thank you for choosing INFINITI of Lynnwood!

August 07, 2023

Here is my feedback which I already shared with the service department. First, the issue regarding the 3% service charge for using a credit card was not mentioned to me until making the final payment. More

by alex.castro3333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
Sep 06, 2023 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

August 07, 2023

He was kind and professional and very good service T H A N K Y O U More

by saipan7412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Aug 09, 2023 -

INFINITI of Lynnwood responded

Thank you for your recent visit and for sharing your kind review. We are happy that your customer experience was a positive one and we welcome every opportunity to assist you again in the future. Thank you for choosing INFINITI of Lynnwood!

August 04, 2023

Nice facility, clean and comfortable waiting area, service dept was able to give good estimates, loaner car nice to drive More

by tom.jane.family
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
Aug 09, 2023 -

INFINITI of Lynnwood responded

Thank you for your visit and kind review. We are happy that your experience with our team was a positive one and we will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

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