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INFINITI of Naperville
Naperville, IL
3,507 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,507 reviews
August 12, 2025
Mike was extremely rude and completely unhelpful during my visit. I will never in my life recommend anyone to this dealership my visit. I will never in my life recommend anyone to this dealership More
by Customer
August 12, 2025
I am writing to formally express my dissatisfaction with the service I received from Mike at your dealership. He was extremely rude, unhelpful, and, at one point, walked away from me because he wanted to go the service I received from Mike at your dealership. He was extremely rude, unhelpful, and, at one point, walked away from me because he wanted to go home. It was clear that he didn’t care about his responsibilities or the dealership’s reputation. Due to this experience, I will be reporting his behavior to the Better Business Bureau. More
by Customer
Employees Worked With
August 12, 2025
The service department is horrible, the manager Anna C was shockingly unprofessional and rude. She screamed at me over the phone when I was frustrated and kept changing the price without any clear explana was shockingly unprofessional and rude. She screamed at me over the phone when I was frustrated and kept changing the price without any clear explanation. When I went to pick up my car, she wasn’t even there to address the situation. Her aggressive attitude and lack of respect are completely unacceptable, especially for someone in a managerial role. It’s clear she cares more about commissions than providing proper customer service. I will be reporting her behavior to the appropriate authorities. More
by Customer
August 12, 2025
Anna seriously needs to be checked — her behavior is completely unacceptable!!!!!!!! I don’t know who gave her a manager position completely unacceptable!!!!!!!! I don’t know who gave her a manager position More
by Customer
July 22, 2025
Seamless experience. Easiest, no hassle car purchase ever. Freindly, efficient and walked away with a great car. Easiest, no hassle car purchase ever. Freindly, efficient and walked away with a great car. More
by richard960
Employees Worked With
July 17, 2025
Jesse was great. He made sure everything was done right on the car before we came in He was in consistent communication with us about the car. He made sure all the He made sure everything was done right on the car before we came in He was in consistent communication with us about the car. He made sure all the paperwork was done before we got there to save us a lot time. NO pressure at all to look at other cars. He understood we were there for one type of car. He gave us a great experience. More
by ericmc600
Employees Worked With
July 04, 2025
Our Sales Associate Wendy Soto, was very accomodating by coming in on her scheduled day off to finalize the purchase of our Infiniti. coming in on her scheduled day off to finalize the purchase of our Infiniti. More
by statmansmc83
July 03, 2025
I've been looking online for some time to replace my ancient 2004 Saturn and finally found a decent used 2015 Ford at a reasonable price. Staff at Infiniti was pleasant, courteous, helpful, professional ancient 2004 Saturn and finally found a decent used 2015 Ford at a reasonable price. Staff at Infiniti was pleasant, courteous, helpful, professional. I'm 82 years old and appreciate the painless process to drive home with a reliable vehicle. More
by barbaracat1391
Employees Worked With
May 22, 2025
I was very happy with my treatment from Jesse on the purchase of my jeep. He was not pushy, and was friendly and honest. A good experience! purchase of my jeep. He was not pushy, and was friendly and honest. A good experience! More
by fyrefytes
