INFINITI of Naperville

Most unprofessional experience (Matthew/Mark were demeanng) We went in to purchase our 4th Infiniti and have been loyal to the brand for nearly two decades. Our initial sales professional was delightful and ea We went in to purchase our 4th Infiniti and have been loyal to the brand for nearly two decades. Our initial sales professional was delightful and easy to work with. We came back the next day after putting down a deposit and were handed off to another individual to finish the transaction. Mark Schoeberlein was the most inexperienced, unprofessional person we have ever met - he had no idea of the documents we were signing, referred to a title transfer as a financing document (we were paying cash), swore, mocked my 75yr old parent and disappeared for lengthy periods of time. Our original sales professional stated that he coached him for over an hour on what to do in advance of our arrival and he still had no idea.. Mark Schoeberlein, in mocking us, giggled condescendly like a child and repeated was playing on his cell phone - very unprofessional. We stepped in to the business office to ask why we were filling out financing documents and were treated rudely by Matthew Murray - even to the point of having the glass door of the office aggressively closed at our face. Mark joined in Matthew’s office and the behavior of the two of them was laughable. This was a simple cash deal of our 4th infiniti at which point Mark childishly and angrily told us to leave and had no idea how to process a refund. The Korallas family owns this and CH locations and the family built a strong and top notch business, however Mark and Matthew shame the name and the brand that has built years and decades of loyalty. I am thankful to some of the awesome talent that this family has employed and the amazing experience they have given to me over the past 3 vehicles, this bred my loyalty. Avoid Matthew and Mark should you wish to have a true brand and family prided experience. This is being reported to Infiniti U.S. consumer affairs as well - they take feedback seriously. More

No pressure friendly service from start to finish! Randy was a very informed salesman and showed me all of the Q60 features that made me fall in love with the vehicle. I purchased a CPO and couldn't be Randy was a very informed salesman and showed me all of the Q60 features that made me fall in love with the vehicle. I purchased a CPO and couldn't be happier! When I came in to sign and buy James Ugone assisted me with EVERY feature of the car! Then it was true love! This car is amazing and I couldn't be happier! Sean was my last stop and was just great! All around best car buying experience of my life! Thank you Infiniti of Naperville, I am a very happy customer of yours! More

Friendly, professional service We have been Infiniti customers for years and always experience professional service. Joe Peters made our car buying experience great! No pressure a We have been Infiniti customers for years and always experience professional service. Joe Peters made our car buying experience great! No pressure and very relaxed professional environment. Love our new Q50Sport!! More

Sales Review My salesman, Adam Murczek, was knowledgeable and efficient. He directed me to vehicles which were the best fit for our family. In less than 2 hours, My salesman, Adam Murczek, was knowledgeable and efficient. He directed me to vehicles which were the best fit for our family. In less than 2 hours, we left with a new car and negotiated a trade. I left feeling like an appreciated customer, who had been treated more than fairly. And Jame Ugone, the delivery specialist, patiently explained and demonstrated EVERY feature of the car. He saved us hours! More

Great experience! Was in and out with a trade-in and a CPO Infiniti QX70 within 3 hours! Unheard of. Car selection, test drive, trade-in, financing, detailing, ever Was in and out with a trade-in and a CPO Infiniti QX70 within 3 hours! Unheard of. Car selection, test drive, trade-in, financing, detailing, everything! Absolutely painless. Randy, Sean, , Dale, and Linda were the best. Wow. Not much more that I can say. More

Excellent customer service Friendly and thorough customer service. Felt very comfortable during the car buying process. Great environment to purchase a car from. Would defini Friendly and thorough customer service. Felt very comfortable during the car buying process. Great environment to purchase a car from. Would definitely recommend this dealership. More

Great car buying experience. Adam was very helpful today. He guided us through a great car buying experience. The dealership is very modern and 22 century. Everything was handle Adam was very helpful today. He guided us through a great car buying experience. The dealership is very modern and 22 century. Everything was handled very professionally. More

Great service Randy did a great job helping us. Christian did great also. They had everything waiting on us when we got there. Very easy and no games. Randy did a great job helping us. Christian did great also. They had everything waiting on us when we got there. Very easy and no games. More

helpful I stopped in without an appointment and my salesman Rob was very helpful in finding the car I wanted to see. He was not pushy but gave me good advice I stopped in without an appointment and my salesman Rob was very helpful in finding the car I wanted to see. He was not pushy but gave me good advice about the buying experience More

Excellent Service Michael Swanson was patient, professional and personable with my husband and I. He took great care in listening to our needs while giving us the oppor Michael Swanson was patient, professional and personable with my husband and I. He took great care in listening to our needs while giving us the opportunity to test drive several vehicles before making our decision. We would strongly recommend this dealership...make sure to ask for Michael! More