INFINITI of Naperville

Best Customer Friendly Dealership! Randy Chin, our salesman, has gone the extra mile on all 3 deals we have completed with him in the last 18 months! That's why we keep coming back. I h Randy Chin, our salesman, has gone the extra mile on all 3 deals we have completed with him in the last 18 months! That's why we keep coming back. I have never had a more knowledgeable and accommodating car salesperson. Randy treats you like close family. Randy won us away from another Infiniti dealer closer to our home and he really sharpened his pencil and worked to win our business. Mark Felson, though new to the dealer as a delivery adviser, was knowledgeable and thorough when explaining the features of the vehicle of my wife's new car. Sean Pelkey, who handled the closing paperwork, was also a pleasure to work with. He made the leasing process painless and quick. I give Infiniti of Naperville my highest recommendation. More

The Way Car Buying Should Be. Sometimes things in life shift your priorities and you need to make adjustments. My wife and I had a 2015 Chevy Silverado we purchased to tow the toy Sometimes things in life shift your priorities and you need to make adjustments. My wife and I had a 2015 Chevy Silverado we purchased to tow the toys around our lake house. We are no longer planning on keeping the lake house and with that we will no longer have a need for such a large vehicle. Over dinner my wife and I decided we should look into purchasing a more practical vehicle for our current and future family needs. We browsed the internet seeking what car will give us the best bang for our buck. On Sat February 24, 2018 my wife and I set out on our way to find our next vehicle. Our first stop was CarMax to have the truck appraised, and then we walked into Infiniti of Naperville. We were not looking forward to another car buying experience. The receptionist greeted us cordially, and paged for an available sales associate. We were introduced to Adam Murczek, where he ever so politely introduced himself to my wife first then to me. Thank you for being a gentleman to my wife. From that moment our experience changed.... We told Adam we wanted a Certified Pre Owned 2017 Infiniti QX60. He asked us what we knew about the vehicle and I said "nothing", at that moment his face lite up. You knew he was passionate about what he did, and that certainly showed through the amount of knowledge that he provided on the vehicle both in the showroom and on our test drive. After our test drive, we went back to discuss numbers and have our truck appraised by Infiniti. We had questions regarding leasing a Qx60 vs buying. We were introduced to the used car manager Jim Kalcic, who explained why we should lease or buy a vehicle. My wife and I crunched the numbers to see what would make sense, and Jim waited patiently to make sure if we had any questions they answered and to make sure our decision was the right one for us, and not what made the dealer the most money. We decided to proceed with the purchase of the 2017 QX60. Adam was very straight forward and honest with us, as he said I have a little wiggle room I do not have $5,000 to knock off of the vehicle. We met at a price that both parties agreed on. Of note, they beat CarMax’s appraisal on our truck. The experience did not stop there. After signing some documents we went to the finance office where we were assisted by Sean Pelkey. Super easy and seamless process, on a docupad. Sean did not pressure us with any of your “typical” finance products, but instead he showed us why we might find value in some of the products. Thank You Sean we shared some good laughs too. I would like to thank all of you gentleman who helped and assisted us in this car buying experience. Lastly, Adam you stand out of the crowd of your “typical car salesman.” You are genuine and truly have a passion for what you do every day. I have once been on your side of the desk and it can get frustrating, outside of the longer hours that are put into your job while being away from your family. Your character and dedication to your job and clients most importantly, is one to be recognized not only in a review but by upper management/ownership of Infiniti of Naperville. Thank You Again for a very wonderful experience. More

Great dealership experience I’ve always dreaded the prospect of buying a car, but my experience with John Schultz (sales) & Sean Pelkey (finance) was fantastic. John was so easy I’ve always dreaded the prospect of buying a car, but my experience with John Schultz (sales) & Sean Pelkey (finance) was fantastic. John was so easy to talk, patient & willing to answer all of my questions. He made the process smooth & comfortable; changing my outlook about buying a car. More

John schult This guy John schult did amazing job Work really hard to find The QX80 of my dreams The guy was very fair I didn't spend a lot of time at the deale This guy John schult did amazing job Work really hard to find The QX80 of my dreams The guy was very fair I didn't spend a lot of time at the dealership I would just like to say thank you More

Great experience We had a great experience, car was priced very fair and John was very nice and accommodating, the deal was done in a timely fashion, we would highly r We had a great experience, car was priced very fair and John was very nice and accommodating, the deal was done in a timely fashion, we would highly recommend the dealership More

Good Experience John Schultz made our experience delightful . I have purchased many cars over the years and always dreaded going through it. That was not the case wi John Schultz made our experience delightful . I have purchased many cars over the years and always dreaded going through it. That was not the case with John he was very accommodating. More

Adam made it easy I just purchased my 3rd CPO Infiniti, 2 in the last 9 months. Adam was easy to work with, and honest, upfront , and eager to make the buying experienc I just purchased my 3rd CPO Infiniti, 2 in the last 9 months. Adam was easy to work with, and honest, upfront , and eager to make the buying experience as painless as possible. The GM Mark was great too, he really stands behind his product! If you want a fair, no nonsense approach to car-buying...Adam is your man. More

Great Service...Great Knowledge! Both Finance Mangers were great. Worked with Sean when he was in sales so we went back to him. After finding us a car, Sean passed us onto one of hi Both Finance Mangers were great. Worked with Sean when he was in sales so we went back to him. After finding us a car, Sean passed us onto one of his sales guys. John was very knowledgeable and personable. We were expecting to buy out our Jeep lease, but after riding around with John...and him showing us all of the safety advantages...we ended up buying an Infinity. Paul was fast and efficient...both traits I find very important with limited free time available. More

Outstanding salesman Daniel was amazing. He was so helpful and informative. I will certainly be back to have him help me find my next car! What a great guy! Daniel was amazing. He was so helpful and informative. I will certainly be back to have him help me find my next car! What a great guy! More

Amazing stress free place to purchase a car. I have been looking for a Certified pre owned car for a few weeks, but it seemed everywhere I went the typical unprofessional sales tactics were in fu I have been looking for a Certified pre owned car for a few weeks, but it seemed everywhere I went the typical unprofessional sales tactics were in full force. Today however I stopped into Infinity of Naperville and was blown away by the professional staff and sincere concern for my needs. From the moment I walked in the door I was greeted by a sales team that made feel like I was in control of the entire process. They helped me zero in on the car I was looking (2015 Infinity Q50). The Sales Representative Dan DuBois was very knowledgeable of the vehicle and we had a very pleasant test drive. After agreeing on the car, I then spoke with Paul A Kay, the Business Manager, and all I can say is WOW!, what a great person to do business with. He was super attentive to my needs and got me the best financing that was available. He truly is the standard all other mangers in the auto industry should strive for. My wife and I were in complete awe of his attention to detail as well as friendly strait forward business practices. The feeling of knowing you are being taken care of by someone who wants you to be happy with your purchase and at the price you wanted to pay is Priceless! After the sale was complete I met with Justin Rogers the delivery/accessory specialist and he sat in the car with me and walked me through all of features and functions of my car in a very professional and knowledgeable way. In summary, I walked in with my guard up and left with the complete feeling of satisfaction knowing I was in a great car with a worry free extended warranty and many years of stress free driving at the price I wanted to pay. I highly recommend anyone to stop in and ask for Dan DuBois and especially Paul A Kay and to be assured they will take the best of care for you. Thanks again Gentlemen. More