INFINITI of Naperville

Excellent Service and sales staff This is my second purchase at Infinity of Naperville and I came back because my first experience was extremely positive. The entire sales/management This is my second purchase at Infinity of Naperville and I came back because my first experience was extremely positive. The entire sales/management team went out of their way to make the buying process easy. I left extremely satisfied again. More

Do not buty from them-Worst possible customer service ever So I bought from this dealer few years back a used a car and returned to them because I saw a car I liked on their website. I was greeted by Doug Belg So I bought from this dealer few years back a used a car and returned to them because I saw a car I liked on their website. I was greeted by Doug Belgio who was INTIALLY nice to us and let us test drive the car by ourselves and took all the time we needed, also offered us water. I asked him for 5% discount and Doug asked me if I would consider 2.5% but I said I prefer if you give me 5% since I am a repeat customer, we are talking about 19.5K car. So he goes to his manager and comes back and said no we can't do it, almost said this is it we do not want your business, go. I said you just asked me if I would consider 2.5% so Doug takes back his offer and says I never offered you anything, I just asked you if you would consider. REALLY Doug? What is the difference?? To show my seriousness I increased my bid and asked again if they would take it, his manager gives me a "Whopping” 0.5% $100 off. I left and said I will think about it, made some research & some phone calls and because I needed to buy a car on that day (Saturday) and I couldn't find a similar car nearby. I asked him one last time to make it an even number and give me a 1% just to make me happy. He said he will check and come back to me; I waited for 20 minutes nothing happens so I went home. On this survey it asks you if you were left alone for more than 5 minutes at any time. Finally, after 50 minutes Doug calls and asks where I was, when I told him I was ignored for 20 minutes and left he said I am sorry I lost track of time, please come back and we will give you the 1%. Seriously? If I lose track of time on my job I get fired. I returned to them and signed my offer and then of course had to wait for the finance manager, after 20 minutes Doug came to me and asked if I had a smart phone and wanted me to complete this review on the spot before even my transaction was completed. Believe it or not I had to wait two hours for the finance manager and Doug is asking me to write a nice review for them because they had a contest. Doug also makes up a story on the trade in value of the car, and how they are going to be losing money on it, and I am supposed to believe that, what a pity? The whole dealing with them was disgusting - I have never seen anyone treats his customer in this disrespectful way, and this is how you treat your repeat customers?? WORST CUSTOMER SERVICE EVER - I WILL NEVER RETURN TO YOUR DEALER EVER AGAIN - I WILL MAKE SURE TO LET ANY BODY THAT MENTIONS YOUR DEALER KNOW MY EXPERIENCE WITH YOU. More

Exeptional customer service experience First time Infiniti customer, leased a 2017 QX60 at a great price. Christian L. And Adam M. did an extremely friendly and professional job! Will recom First time Infiniti customer, leased a 2017 QX60 at a great price. Christian L. And Adam M. did an extremely friendly and professional job! Will recommend them to everyone! More

Bought q50 Mark explained me all features very patiently, he is the best person explaining about different Infiniti engines and tech features which are needed f Mark explained me all features very patiently, he is the best person explaining about different Infiniti engines and tech features which are needed for the car. More

Efficient and professional experience Michael, Jon and Justin were all great to deal with. Once an agreement was reached the process of financing and prep was very efficient.I would recomm Michael, Jon and Justin were all great to deal with. Once an agreement was reached the process of financing and prep was very efficient.I would recommend this dealership to anyone in the market. More

2017 Infiniti Q50 I just bought a new 2017 Infiniti Q50. The experience that salesman Joe Peters & finance manager Sean Pelkey gave me couldn't of been any better. I am I just bought a new 2017 Infiniti Q50. The experience that salesman Joe Peters & finance manager Sean Pelkey gave me couldn't of been any better. I am so happy with my new car & my experience overall with Infiniti of Naperville. I would highly recommend buying a car from here. Thank you guys for making this experience wondeful!! More

Lease of Q50 3.0T On a very tight timeline, I was able to obtain a new Q50 3.0T at an attractive price from an engaged sales person, Joe Peters. The specialist, Dallas On a very tight timeline, I was able to obtain a new Q50 3.0T at an attractive price from an engaged sales person, Joe Peters. The specialist, Dallas Carlson, as well as the finance staff were helpful and customer focused. I highly recommend this dealership. More

Prompt attention by very knowledgeable staff. Mike Swanson was very knowledgeable when it came to the technology and performance specifications of my Q50 hybrid. I had a 2006 M45, so much had cha Mike Swanson was very knowledgeable when it came to the technology and performance specifications of my Q50 hybrid. I had a 2006 M45, so much had changed/evolved. He comported himself professionally and was able to articulate the benefits of both this vehicle and the service I can expect from Infiniti of Naperville. I am extremely pleased with the speed of the closing process and in having a technician review the settings in the car to personalize them. Michael McCammon More

Awesome customer service and friendliest sales person. Ask for Joe Peters for the best customer service. The manager was good too! Their team was really helpful!!! Their show room is beautiful. The greete Ask for Joe Peters for the best customer service. The manager was good too! Their team was really helpful!!! Their show room is beautiful. The greeter is very attentive also More

Adam Murczek Made a great purchase Adam Murczek was the easiest salesman I have ever dealt with! He's a true Sales Professional. Straight shooter no BS straight to Made a great purchase Adam Murczek was the easiest salesman I have ever dealt with! He's a true Sales Professional. Straight shooter no BS straight to the point! More