"I could not have asked for a better experience. I was..."
I could not have asked for a better experience. I was quickly able to test drive the vehicles I was interested in. The pricing was laid out clearly. The staff was very welcoming and personable. And, the financing process was done as efficiently as I've ever seen. Thanks for a pleasant experience!
"I found the car I wanted online and Christian, the..."
I found the car I wanted online and Christian, the internet sales manager reached out to me with details. The Q60 I wanted in that exact interior and exterior color was very rare. (only 5 for sale nationwide on all the major site i.e cargurus, cars.com, etc.) I was able to put it on hold with a deposit since I couldn't make it for a few days. Brad Broughton contacted me to set up an appointment day/time. Financing was done ahead of time by them and when I arrived there it was such a smooth process. Brad was amazing, and very down to earth. Ursula at the front door was extremely pleasant (and made sure I wasn't taken out by the wind and the door) and I believe it was Garrett in finance who did my paperwork. We had an awesome conversation and it was fun reminiscing about past cars we've owned. The facility itself is top notch, clean and very upscale. This is how a car dealership should be run, and I will recommend any of my clients, friends and family to see Brad and team at Infiniti of Naperville. Kudos to you all. I love my 'New to me' Q60. Thanks again!
"Adam Murczek was great to work with. He was very thorough..."
- Scott jones
Adam Murczek was great to work with. He was very thorough describing the details of the vehicle. He seemed honest and made me feel trusting,and at ease. Jared was great as well. Didn’t see his name to rate. He was very fair and worked out all of my concerns.
"I would have liked to have given 5 stars, but I feel like..."
I would have liked to have given 5 stars, but I feel like I had to ask for things that should have been already provided car manual and Guidebook, 2nd key to the vehicle and, or a little gift unused keychain or a ink pin. I received none of these things. Maybe because I did not purchase a new truck just a 2020.
"The staff at this location was very helpful and..."
The staff at this location was very helpful and knowledgeable. They were able to assist us in purchasing our very first Infiniti with peace of mind knowing that everything was taken care of and the vehicle we were receiving was in peak condition. Kaitlyn Kessler and Joseph Limjuco were fast and courteous throughout the entire process of purchasing our 2020 QX80, from getting our financing together, to making sure that our buying experience was a special one. I would absolutely recommend this dealer to anyone else looking to purchase a vehicle. Thank you for everything... Oliver DiBlasi
"I am so happy with this Dealership and Mark Rancone...."
I am so happy with this Dealership and Mark Rancone. Christian, the internet sales person was amazing as well. They helped me buy my new car and I couldn't be happier. They were professional and efficient and I would 100% recommend them for any purchase.
"Adam was very professional, direct to the point,..."
Adam was very professional, direct to the point, knowledgeable and laid back at the same time. This is our second vehicle we have purchased from Naperville Infiniti. We have had all the vehicles serviced there too. By the way we live in Cedar Rapids iowa
"great experience. no pressure. all staff courteous and..."
great experience. no pressure. all staff courteous and focused on customer satisfaction. A special shoutout to Mark Roncone in sales. He is an excellent representative at this dealership. He took care of everything before, during, and after the sale and continues to follow up to make sure our purchase is still satisfactory!
"When I tell you the BEST SERVICE I had when buying a car..."
When I tell you the BEST SERVICE I had when buying a car no pressure straight forward no lies they got the job done!!!! Fast and very professional!!! The dealership was clean and followed the social distancing guide lines...
"Mark was very helpful and very knowledgeable on what he..."
Mark was very helpful and very knowledgeable on what he was selling. Ga e me all options on my trade in and my purchase. Gave me great advise on all Infiniti products.