INFINITI of Naperville

Bill Haines My son found an Infiniti G25X online that I might be interested in at a dealership in a northern suburb. I made an appointment and went to see the c My son found an Infiniti G25X online that I might be interested in at a dealership in a northern suburb. I made an appointment and went to see the car. I liked the car and made another appointment to show it to my son,who would be home from college in a few days, and planed to buy it. During that time my son found another of the same make at your dealership higher priced and more miles. The day of the appointment to see the other car up north we stopped at your dealership and wanted to see the car you had online. Bill Haines was the sales person that greeted us. Instantly he made us feel relaxed and welcomed as he and my son talked about how easy it was to locate the vin # online, as my son had his iPad with him. Bill did his best to locate the car,unfortunately it was not available to see because it was still being detailed. This was late in the week and Bill invited us back on Monday/Tuesday to see the car. Bill asked my son where he had graduated and what his major had been. My son said finance and that he had been hired by a firm in the city. Bill put his hand on my sons shoulder and said how proud he was of my son and said "God Bless You Son". As we walked back to my son's car to go north to see the other car I said to my son "That's the man I'm going to buy my car from". My son said how could I say that because I hadn't seen the car yet. I said I liked the way we were treated and his interaction with my son and that he had blessed him...which meant the world to me as a mother! I bought the car on May 13th from your dealership and Bill Haines!!!! I love my new car and the service I received from Bill,throughout out the purchasing transaction, to the few miner cosmetic details to the car that Bill went out of his way to do to make me a VERY happy customer!!! Thank You Bill and Naperville Infiniti A Wonderful Salesperson and Dealership that I will highly recommend!!!!! More

Used Car from Infiniti of Naperville My dad and I came to Infiniti of Naperville to buy a used car we saw on their website. It was a Red 2003 Infiniti G35 for a great price and with good My dad and I came to Infiniti of Naperville to buy a used car we saw on their website. It was a Red 2003 Infiniti G35 for a great price and with good mileage. When we arrived at the dealership we found the car quickly and were helped by an employee named Joe. From the beginning he was extremely friendly and helpful and told us everything we needed to know about the car. All of the information on the website was accurate and up to date. We were given the keys and took the car on a test drive, and it drove perfectly. We returned to the dealership and began to talk to Joe about purchasing the car. He showed us the Carfax and gave us a great deal on the already affordable car. He told us that it hadn't yet gone through Infiniti's detailed inspection and agreed to put it through the inspection and have it detailed and ready for us to pick up just 3 days later. The whole process was quick and easy and I would recommend Infiniti of Naperville to anyone looking to buy a new or used car. More

Professional Service Excellent service center, professional staff. I have always been treated with respect, appreciation, and courtesy. The dealership goes out of its wa Excellent service center, professional staff. I have always been treated with respect, appreciation, and courtesy. The dealership goes out of its way to make a visit pleasant and everyone seems to be knowledgeable and accommodating. Salesman Steve Johnson is a great representative who has sold me two cars and the Infiniti product is the best!! More

Great experience Overall excellent experience working with Bill Haines and the Naperville Infiniti team. He understood what I wanted in a vehicle and met my needs. I w Overall excellent experience working with Bill Haines and the Naperville Infiniti team. He understood what I wanted in a vehicle and met my needs. I will be sure to visit this dealership when its time to upgrade or refer someone. Thanks. More

Good Experience It was my first time buying a car from a dealer and overall I thought the experience was pretty good. Bill was very easy to get along with, knowledgea It was my first time buying a car from a dealer and overall I thought the experience was pretty good. Bill was very easy to get along with, knowledgeable and honest. Bottom line, I am very satisfied with my experience at Infiniti of Naperville. More

Overall Good Experience When my husband, son and I first arrived at the dealership around 7pm, we got out of our car and walked over to look at a particular vehicle on the lo When my husband, son and I first arrived at the dealership around 7pm, we got out of our car and walked over to look at a particular vehicle on the lot. We were out there about 6-7 minutes before walking into the dealership. There was no receptionist at the desk at the time so we proceeded into the dealership and began looking at a vehicle we were interested in. We were looking at the vehicle for approximately 5-8 minutes and found it odd and unwelcoming that no one came over to us to greet us and ask if we needed any help. We could see employees at their desks, some of them with no one else in the office with them, but yet no one came over and greeted us. We finally had to ask someone who walked past us, still not greeting us, if we could get a salesperson. That person apologized and said he would get someone for us and went and got Bob Kozar. From that point on, we had a good experience with Bob. He was pleasant, informative, and stayed well past his time to leave to work with us on our potential vehicle purchase. We also worked with Joe Limjuco on the finances and had a great experience with him as well. In the end, we are pleased with our experience purchasing a used Infiniti QX56 and would recommend this dealership to family and friends. More

Friendly, helpful service This was by far the most enjoyable experience I had buying a car. Dale M. was fantastic. I must have test driven 4 or 5 cars to find the perfect one f This was by far the most enjoyable experience I had buying a car. Dale M. was fantastic. I must have test driven 4 or 5 cars to find the perfect one for me. Dale was patient and very useful in helping me come to a decision. He was very accommodating when it came to options. He found a car that was almost exactly what I wanted and was able to swap out the wheels for other ones that I wanted. Ryan I. showed me how everything in the car worked. He set up my phone to integrate to the car. After leaving the dealership, I was comfortable that I knew just about everything I needed to. He also gave me little tips and tricks about the car that weren't in the manual. All in all, it was a great experience and I never once felt pressured or that I was wasting anyone's time. They truly treat you well there and are extremely friendly. Highly recommended! More

Great Experience Bob Kozar is great to work with. He is knowledgeable and even keel when giving advice. He was honest with his thoughts on the car and was a great sale Bob Kozar is great to work with. He is knowledgeable and even keel when giving advice. He was honest with his thoughts on the car and was a great sales consultant to have for buying my first car ever. Great guy, great store. Recommend Bob for everyone. More

Pleasant experiance! We purchased a G37x and the overall experiance was great, Steve johnson was our salesman, he was very personable and knowledgable, Ryan Indelicato di We purchased a G37x and the overall experiance was great, Steve johnson was our salesman, he was very personable and knowledgable, Ryan Indelicato did a great job explaining the accesories, the navigation, and setting up blue tooth for my wifes phone, a beautiful and sparkling clean dealership. More

Sean is the MAN! From the time that we walked in the door we were greeted with open arms by Sean Pelkey. As a young 30's couple we were extremely happy with the way Se From the time that we walked in the door we were greeted with open arms by Sean Pelkey. As a young 30's couple we were extremely happy with the way Sean was open and honest with us, making this a car buying experience like no other. Sean treated us from start to finish like family and would not hesitate to go back and work with him or this dealership in the future. Best car dealership hands down. Everyone we worked with was great and made this process easy and fun. More