INFINITI of Naperville

This is the first time I purchased a vehicle not only This is the first time I purchased a vehicle not only from a internet listing but almost 400 miles away. The experience was a little scary until S This is the first time I purchased a vehicle not only from a internet listing but almost 400 miles away. The experience was a little scary until Steve Johnson guided me through the process step by step with no pressure. My questions came one after another and at different times all being answered in a very timely manner after Steve took the time to find out the correct answer. I was really taken back when Steve went the extra mile to contact Lexus direct regarding the remote start and parking sensors options. I wanted to know if this vehicle had these features, and Steve wanted to make sure I had all the details before travelling all this way and being disappointed. The vehicle was exactly as Steve described it and even more. The whole experience was enjoyable with Steve picking me up at the airport (especially with him being on time,waiting on me and cold bottles of water) to the inspection,test drive and final paperwork documentation. I would recommend anyone to deal with Steve, better yet you need to ask for him, he is the ultimate professional. Thanks again Steve the 400 mile drive home was GREAT !! Frank More

This is now my 4th or 5th new car with this dealership. My salesperson for my previous cars was Edie (now in a different role) and she was always wonderful to work and thus always made my return to this pa My salesperson for my previous cars was Edie (now in a different role) and she was always wonderful to work and thus always made my return to this particular dealership an easy choice to make. Scott was my salesperson this time and he continued to make the new car buying experience enjoyable. No pressure, no hassles, and most importantly no lies. I look forward to working with him again in the future. Ryan did a thorough and professional job of explaining the details of the cars operations and maintenance options available. The service team also has always been first rate over the years. This dealership has much to be proud of for how respectful they treat their clients. I plan to continue to be a loyal customer to this dealership as long as Infiniti puts out products that interest me. The management of Infiniti of Naperville-Lisle should consider expanding to other brands since they are on the right track of understanding how to sell cars without alienating the customer in the process. More

Everyone was very friendly. There were no high pressure sales or surprises. My questions were all answered and they were willing to accomodate my schedule. sales or surprises. My questions were all answered and they were willing to accomodate my schedule. More

I first interacted with Scott Rehfeldt via the internet. I gave him the information on my potential trade and requested information on a QX56. Scott got back to me almost immediately with a fair estimate o I gave him the information on my potential trade and requested information on a QX56. Scott got back to me almost immediately with a fair estimate of my trade and sale price of the new car. I then went to Infiniti of Naperville and bought the new car. Amazingly, they stuck to the estimated appraisal of my trade (very rare - usually it comes down). Scott was very professional and helped me get through the process expeditiously. Ryan Indelicato did a great job thoroughly helping me understand all details of operating the new car...a great overall experience with Scott, Ryan and the dealership. I would recommend them. Tim Walbert Chairman, President and CEO Horizon Pharma, Inc. More

I purchased a G35 coupe from Infiniti of Lisle back in 2003 and had a great experience. Micah was relatively new there at the time and did a fantastic job getting my deal done... I went away very satisfie 2003 and had a great experience. Micah was relatively new there at the time and did a fantastic job getting my deal done... I went away very satisfied. Flash forward... 2013 and I had set my sights on a G37X coupe... Everyone has a preference as to how they like to purchase a car. I myself like limited interaction and do most of my shopping (educating) on line. I sent a request on a specific car to Micah and we exchanged emails multiple times. He was always very responsive and made me feel like I was not wasting his time. I try to discuss some detail prior to my visit so I can get to the point when I get there. I also know that when I go to the store..... Emotions kick in and its hard to resist the temptation. Well once I was to the point I needed to go to the next level .... I went in and saw the car.. It was completely as described and more than I expected. I worked the details with Micah and he made the entire experience so very smooth and easy... what a pleasure. Everyone there was nice... and the new location.. wow.. it is about a million times better than the old location. I would recommend this dealership and the folk there without hesitation. And if you happen to work with Micah... You wont be disappointed. He is a real pro. More

I'm now in my 3rd Infiniti in the last 7 years. I brought my 2011 G37X in for an oil change and left in a new 2013 G37 IPL coupe after talking with Steve Johnson while waiting for the G37X to be serv brought my 2011 G37X in for an oil change and left in a new 2013 G37 IPL coupe after talking with Steve Johnson while waiting for the G37X to be serviced. As usual the experience was great and Steve, Ryan, Joe T., Hilary, Ryan and Christian were extremely attentive, courteous and helpful. I would definitely recommend Infiniti if Naperville to other friends, family or colleagues. Great job gang!! Keep up the good work! More

Beautiful dealership, very clean and inviting. Sean understood what we wanted right away and was able to get us into the right car with the right price. A great experience and we would recommend Infin understood what we wanted right away and was able to get us into the right car with the right price. A great experience and we would recommend Infiniti of Naperville to anyone. More

I enjoyed my experience here. The sales process was quick and professional. The tech walk through was very good and detailed. I would recommend this dealership and ask for Mark. quick and professional. The tech walk through was very good and detailed. I would recommend this dealership and ask for Mark. More

It was the easiest car buying experience I have ever had , my last car was also an infinite and my next car will also be an Infiniti . Thank you!!!! , my last car was also an infinite and my next car will also be an Infiniti . Thank you!!!! More

Steve was great to work with and very knowledgeable. I would highly recommend him to anyone looking to buy a car. I will buy again from Steve and the friendly staff at Infiniti of Naperville. would highly recommend him to anyone looking to buy a car. I will buy again from Steve and the friendly staff at Infiniti of Naperville. More