INFINITI of Naperville

Mike (service department) is a great representative of the dealership. I always request him by name when my car is in for scheduled maintenance. I know I will be treated fairly and conscientiously. His the dealership. I always request him by name when my car is in for scheduled maintenance. I know I will be treated fairly and conscientiously. His ongoing involvement alone would make me buy my next car from Infiniti of Lisle. More

I had a great car buying experience at Infiniti of Lisle. This was my first Infiniti automobile and I had alot of questions. My salesperson was very helpful and did all he could to locate the particular ca This was my first Infiniti automobile and I had alot of questions. My salesperson was very helpful and did all he could to locate the particular car that I wanted. He did not try to pressure me to buy a car that I did not want. He was very patient. More

My experience with the dealership was wonderful! The entire team was really friendly and professional. This was my best experience buying a car. I will only buy from Infiniti of Lisle going forward. entire team was really friendly and professional. This was my best experience buying a car. I will only buy from Infiniti of Lisle going forward. I had visited the dealership 3 months prior and when I returned Steve remembered me and greeted me by name. I was really impressed with the overall level of customer service. More

I brought the car in for a check engine light, a 2002 Infiniti I35 with 78000 miles, I was not expecting a bill for $1964. with a recommendation of $1450. more. We had been bringing the car in for factor Infiniti I35 with 78000 miles, I was not expecting a bill for $1964. with a recommendation of $1450. more. We had been bringing the car in for factory service till the warranty ran out, but have been maintaining the recommended service schedule on our own. I didn't believe the price I was quoted for work that was an absolute necessity, plus the additional work that was needed. The service writer I worked with kept telling me he was sharpening his pencil to get me a better price. By him sharpening his pencil on a $2000. bill, he saved me about $50. For buying the car from here new and having it serviced here many times, that didn't seem like a very good deal. I was not even offered the coupon discount for service that is mailed out periodically during the year. Needless to say, he needs a new pencil sharpener,and I will have to find a new shop to service my Infiniti. More

Only complaint with service is that I've repeatedly complained about the right wiper and repeated replacement of blade has not helped the smearing. Nobody is willing to admit that there might be somet complained about the right wiper and repeated replacement of blade has not helped the smearing. Nobody is willing to admit that there might be something wrong with the wiper arm or that there is nothing that can be done to correct the problem. Otherwise, the service department has been excellent in every other regard! More

Mike Harlow in service is the best. Had my last two FX35's worked on their and the team at Infiniti of Lisle was great. I live in Naperville and work in OakBrook and Infiniti of Lisle is easy to get to FX35's worked on their and the team at Infiniti of Lisle was great. I live in Naperville and work in OakBrook and Infiniti of Lisle is easy to get to. Great sales and Service Treatment!!! Also love the free car washes. More

every encounter with infiniti of lisle has been a smooth, pleasant experience. I have purchased 3 cars from them in the past 5 years, have always felt as if i was getting a great deal, and have left happy an pleasant experience. I have purchased 3 cars from them in the past 5 years, have always felt as if i was getting a great deal, and have left happy and content. My service visits are always pleasant, as the dealership has my car picked up, provides me with a loaner vehicle, and return my car (always clean) when they are done. I then receive a phone call from Mike Harlow who explains to me what was done, if there were any problems, and how i can settle any bills over the phone or via mail. It couldn't get easier! More

I own my second G20, a car that has been outstanding for me (woman under 5ft 2 in.) The Lisle IL Infiniti service shop has been unfailingly courteous.The work is excellent, the time estimated to perform the me (woman under 5ft 2 in.) The Lisle IL Infiniti service shop has been unfailingly courteous.The work is excellent, the time estimated to perform the service correct, their ability to work with my schedule also excellent. I have nothing but praise for this dealer. I'd like to think the price could be a bit lower; however, I've never had to return because something was not fixed right! Suzanne Watt Naperville,IL More

I purchased my Infinity FX35 in 2004 from Infinity of Lisle. The initial sales experience was one of the best I've had with a new car dealership. Smooth, simple and very importantly, I did not feel tha Lisle. The initial sales experience was one of the best I've had with a new car dealership. Smooth, simple and very importantly, I did not feel that anyone was playing "games" with me during the negotiation process. Delivery of the car went smoothly, and all of its functionality was explained to me. Since then, I've brought it to the service department for all of the scheduled services, and again, feel that I've been treated very fairly - from the initial "consultation" with the sales manager, to follow-up calls during the servicing (if anything else was discovered that we had not discussed)to the final pick-up of the car. During my warranty period, I never had a problem getting a "loaner" car according to whatever personal schedule I required. And importantly again, I've never felt taken advantage of when the final bill was presented - it was always "no surprises"! The vehicle itself has been wonderful. As I recall, I've only had one problem with the car outside of the normal maintenance cycle, which was covered under the warranty with no hassles. All in all, I would highly recommend Infinity cars in general, and Infinity of Lisle specifically, both for purchasing a vehicle as well as having it serviced. Jeff in Wheaton More

We have purchased our last 3 cars from Infiniti of Lisle. Two were purchased new, the 3rd was pre-owned. All 3 cars have been great! We return to Infiniti of Lisle for all of our service on the 2 (bought Two were purchased new, the 3rd was pre-owned. All 3 cars have been great! We return to Infiniti of Lisle for all of our service on the 2 (bought new) Infiniti's purchased. We drive past 2 other Infiniti dealerships to do business with Infiniti of Lisle because of the great service from Mike Harlow, Tom Taylor and Steve Johnson. We look forward to continuing our association with them!! More