INFINITI of Naperville

Mark did a great job of working with me on my trade in and my QX50 purchase. I had a negative experience at Lexus and the sales team at Infiniti won me over. and my QX50 purchase. I had a negative experience at Lexus and the sales team at Infiniti won me over. More

Purchased another vehicle from Infiniti of Naperville and as usual the staff was great. Especially Dale Morrone and Adam Murczek they were both very friendly and knowledgeable. In my Opinion the best place as usual the staff was great. Especially Dale Morrone and Adam Murczek they were both very friendly and knowledgeable. In my Opinion the best place to buy a car. Thanks again! More

My husband brought a car from Infiniti of Clarendon Hills our experience was horrible. He took the name from around license plate, will not advertise this place ever!!! My husband has been talking with Infi our experience was horrible. He took the name from around license plate, will not advertise this place ever!!! My husband has been talking with Infiniti Consumer Affairs about the underlying racist remarks that was made by Joe F. The lady that is working with him told him that the dealership would call him the next business day, when no one called we went to the dealership on that Saturday and met with Joe B., and he told us that a Rep that's working with Infiniti for 3 years do not dictate to him. His main concern was my husband taking down his negative review, and when he didn't agree he stated he would not help us further. I started recording because I could not believe this place. When Joe B. realized he was being recorded he asked us to leave. My husband being the type of man he is, asked me not to post the recording, so I'm not posting to social media at this time. But this place; shame on both of these Joes. How you think you can dictate a review, how about this thought, instead of trying to dictate the review to the customer, how about decent customer treatment and stop the underlying racist remarks!!! Bet you never thought of that. Believe it or not Black People has money, we don't have to save up for a deposit when car shopping. Hope you remember that Joe Fruzyna. Update: So after all this with Infiniti of Clarendon Hills, my husband went to Infiniti of Naperville told them what he been through with Clarendon Hills and their service department took all that messed up work Clarendon Hills had did to the car and replaced it with new trim at no charge. Now he’s happy with his car and Infiniti of Naperville. Thanks Guys for making my husband happy!!! More

After having a very bad experience at another dealership after purchasing a 2017 Q50 I was ecstatic to have a very good experience with Antwan Hicks he listened to my complaint and he took care of the moldi after purchasing a 2017 Q50 I was ecstatic to have a very good experience with Antwan Hicks he listened to my complaint and he took care of the molding on my car without any problem, I made a bad mistake by going to the other dealership and should have come here first but I will be coming here for years to come Thank you again Antwan for your dedication. More

Great overall experience at the dealership, we showed up end of day on a Saturday and they took their time with us. Low pressure and very knowledgeable. If you plan on buying Infiniti talk to Adam Murczek, end of day on a Saturday and they took their time with us. Low pressure and very knowledgeable. If you plan on buying Infiniti talk to Adam Murczek, he really knows his stuff! More

I will recommend this dealership to anyone. Adam should get an increase. He is a straight shooter but personable, professional, caring and very educational. He didn't try to force me into something that I get an increase. He is a straight shooter but personable, professional, caring and very educational. He didn't try to force me into something that I didn't want nor did he show me tons of vehicles. He asked me what I was looking for, how much I was looking to spend and he immediately identified a couple to look at and test drive. I wanted an Infiniti SUV and I am driving away in my 2019 QX50. What a joy in my heart and a smile on my face thanks to Adam! Adam rocks!!! In addition, the staff was professional and everyone had great customer service skills. Great service trickles from the head down because the owner was so kind and hospitable and Joseph in finance was awesome. My best experience in purchasing a vehicle. I'll be back here for all of my car needs. More

Peter is a straight shooting, low pressure kind of salesman. It was a pleasure doing business with him! We got a good price on a 2019 Infiniti, and a fair trade in. salesman. It was a pleasure doing business with him! We got a good price on a 2019 Infiniti, and a fair trade in. More

I began the process online with Christian who was extremely helpful. I was then assigned to Mark Roncone who was a class act from start to finish. He was professional, yet friendly and was flexible. extremely helpful. I was then assigned to Mark Roncone who was a class act from start to finish. He was professional, yet friendly and was flexible. He answered all my questions and got back to me in a timely manner. The sales process itself was quick and delightful. There were some hiccups (vehicle related, NOT Mark related), and he was right there championing and helping to ensure things went smoothly while it got sorted out. Make sure to ask for Mark, I highly recommend him. He gained a lifetime customer in us and I know my family will be buying more vehicles from him in the future. - E.H. More

Adam was great, no pressure.Informative with car fax Adam was great, no pressure. Informative with car fax report. Dealt little. Hope we can close on a purchase deal. Dealership was clean, good distan Adam was great, no pressure. Informative with car fax report. Dealt little. Hope we can close on a purchase deal. Dealership was clean, good distancing. Had a test ride and inspected myself a few key items. More

very helpful, understanding, and informative!!! I love infiniti naperville they always make me feel like family. Mark did wonderful with helping me during my purchase and didn't make me feel uneducated as infiniti naperville they always make me feel like family. Mark did wonderful with helping me during my purchase and didn't make me feel uneducated as he walked me thru it all as this was my first time purchasing a car by my lonesome More