INFINITI of Norwood

Great staff Great service helped me quickly and provided the best service as always when I head to Infiniti of Norwood. They set me up with a loner to accommodate Great service helped me quickly and provided the best service as always when I head to Infiniti of Norwood. They set me up with a loner to accommodate my schedule and the next day all the work I needed was done. Amazing crew More

Experience I received the help that I needed and a good estimate on the expected time it would take for service. I appreciated the explanation prior to repairing I received the help that I needed and a good estimate on the expected time it would take for service. I appreciated the explanation prior to repairing my car. More

Great experience! This was the easiest sales experience I have ever had. Jon M made everything go smoothly from start to finish. He was a pleasure to work with. Mike Sw This was the easiest sales experience I have ever had. Jon M made everything go smoothly from start to finish. He was a pleasure to work with. Mike Sweeney finished to process without any pressure, and explained all my options. More

Still waiting for a return call They replaced a part to address a noise issue. They were honest in cautioning me that they were not convinced that replacing the part would resolve th They replaced a part to address a noise issue. They were honest in cautioning me that they were not convinced that replacing the part would resolve the noise issue. But, I left a message on 11/2 informing Anthony that the car was still making noise and I have yet to receive a return call. This is not the only time that I have left a messages for this service center and not received a call back. Unfortunate customer service given the amount of $ spent on a luxury brand like INFINITI. More

Great staff! Brandon is knowledgeable about his product and has shared helpful advice about maintaining my car. He is genuine and has a calming demeanor. I enjoy Brandon is knowledgeable about his product and has shared helpful advice about maintaining my car. He is genuine and has a calming demeanor. I enjoy working with him. More

Leased new Infiniti Great easy service, had my new car in less than a week. This is my second car buying/leasing experience at Infiniti of Norwood-would recommend Great easy service, had my new car in less than a week. This is my second car buying/leasing experience at Infiniti of Norwood-would recommend More

Very long wait times that exceed their own estimates by 50% Generally, the quality of service is very good. The staff is very polite and accommodating, listens and tried very hard to solve the problems and mak Generally, the quality of service is very good. The staff is very polite and accommodating, listens and tried very hard to solve the problems and make customers happy. All that they do very well - management and service agents. The problem is wait times. It took 1 hour and 40 minutes for an oil change. That is way too long. On top of that, estimates on the phone before arriving and when handing over the keys, were an hour. The result, missed meetings and lost money that goes well beyond the value of an oil change. More

Excellent service across the board Was kept up to date regarding work. Loaner car provided. Car was spotless when I picked it up. Always impressed with this service group, from advis Was kept up to date regarding work. Loaner car provided. Car was spotless when I picked it up. Always impressed with this service group, from advisors to technicians. More

QX80 brakes Fernando met me as soon as i pull in and had a loaner car ready for me. Was in for brakes and oil change , work was done when they said and was actu Fernando met me as soon as i pull in and had a loaner car ready for me. Was in for brakes and oil change , work was done when they said and was actually less than quoted. Fernando was great , you should ask for him More

Leased a 2018 Q60 Couldn’t of asked for better service in leasing my 2018 Q60’. Adam Goldstein I felt went out of his way to locate the car that I wanted and more. Jon Couldn’t of asked for better service in leasing my 2018 Q60’. Adam Goldstein I felt went out of his way to locate the car that I wanted and more. Jon McGraw in teaching me and understanding all about the 2018 Q60, and of course Michael Sweeney in finalizing my lease. More