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INFINITI of ONTARIO

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.9
2,260 Reviews
OUR MISSION We are a values-driven automotive retailing company, committed to doing Right Things Right, while caring for our employees and our customers. OUR VISION To revolutionize automotive retailing through integrity and excellence in everything we do.
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2192 Inland Empire Blvd

Ontario, CA

91764

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Showing 2,260 reviews

April 15, 2023

Service department is below par; worst customer service ever! Which there was another dealership close by! More

by curbing.ashier_0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Leon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Aguillard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joselyn Santos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Longridge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Ranger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hernandez, Mando Hernandez
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May 12, 2023 -

INFINITI of ONTARIO responded

I would like to apologize for any inconvenience that you may have experienced with us. To explain, we were simply unable to accommodate your demands for a multi-issue diagnosis within your time frame, especially with out an appointment. Our obligations to our customers that are here waiting and those that took the time to create an online appointment had our priority. We always strive to accommodate everyone’s schedule but fell short in your situation. I would look forward to further discussions on this at your convenience... Thank you, Cordy Cerami

April 14, 2023

Welcoming transparent friendly staff wonderful experience approved Friday drove off Saturday a happy woman indeed More

by Lashya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Fuentes, Michael Velasco
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May 12, 2023 -

INFINITI of ONTARIO responded

Thank you very much for the kind comments about Michael and Manuel. Enjoy your new INFINITI and welcome to the club... Thank you again, Cordy Cerami

April 12, 2023

Great service and very professional. Kept me informed thru out the whole ordeal. I would recommend Infinitii iof Ontario to my friends and family any time! More

by Baibap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Aguillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice lHadad, Manuel Fuentes
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May 12, 2023 -

INFINITI of ONTARIO responded

Thank you for posting the 5 stars review and acknowledging our team members Manuel, Olivia, Maritza and Mouris. I know how grateful they will be when I share your comments with them... Thank you again, Cordy Cerami

May 12, 2023 -

Baibap responded

Please do not forget Maurice our salesman, he was the greatest, no pressure, honest and sincere!

April 11, 2023

Michael was truly amazing. He listen to everything I had to say, and he was totally honest about the price and what to expect. Best salesman professional and personable. The e More

by moorer4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Velasco, Manuel Fuentes, Michael Velasco
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Oct 20, 2023 -

INFINITI of ONTARIO responded

Thank you for the incredibly kind post. I will share your accolades with Michael and the team, I know how grateful they will be... Thank you again, Cordy Cerami.

April 10, 2023

I needed my Tire Pressure Monitor re-set and I called the dealership. I spoke to Mando in the Service department. He said I could bring in my car the next day. I arrived at 7:00 am and was out the door by More

by Sharoncastillo1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mando Hernandez
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May 12, 2023 -

INFINITI of ONTARIO responded

Sharon, Thank you for the kind post. I'm glad we were able to accommodate your schedule and get back on the road so quickly. I will share your comments with Mondo, and I know how grateful he will be... Thank you again, Cordy Cerami

April 01, 2023

Saul Lopez was very detailed in explaining the functions of the vehicle (QX60 2022) the and was thorough in explaining all the documents. Thank you Saul. More

by acastillo3113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Delapena
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Apr 04, 2023 -

INFINITI of ONTARIO responded

Thank you the very kind post. I will be sure to share it with Saul, Eric and TJ. I know how much they will appreciate it...Enjoy the new QX60... Thank you again, Cordy Cerami

March 31, 2023

Amazing service. Saul was so helpful & I got the car I have been wanting for years! More

by acosta.yesenia7
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

INFINITI of ONTARIO responded

Acosta, Very cool, I'm glad we were able fulfill your dream car desires. Ill share your post with Saul, I know how grateful he will be... Thank you, Cordy Cerami

March 31, 2023

Saul and TJ were great. Saul helped me out last minute. He made this whole process simple. More

by Laurasanchez94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

INFINITI of ONTARIO responded

Laura, Thank you for taking the time to acknowledge Saul and TJ. I know how grateful they will be when I share your comments with them... Thank you again, Cordy Cerami

March 29, 2023

Service advisor Brooke is awesome. She is patient and explained everything throughly and always kept me updated on the status of the car. Love getting my car serviced at Infiniti of On More

by Denisejoy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

INFINITI of ONTARIO responded

Denise, Thank you for the very kind accolades regarding Brooke, I know how grateful she will be ... Thank you again, Cordy Cerami

March 28, 2023

This dealership is amazing. I went into a few dealerships this week to purchase a used car and had poor service until I walked into Infiniti of Ontario. Beautiful showroom and g More

by alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miki Takasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmen Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

INFINITI of ONTARIO responded

Alex, Thank you for taking the time to post a 5 stars review and acknowledging Jazmen. I will be sure to share your post with her and I know she will be grateful... Thank you again, Cordy Cerami

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