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INFINITI of ONTARIO

Ontario, CA

4.9
2,260 Reviews
OUR MISSION We are a values-driven automotive retailing company, committed to doing Right Things Right, while caring for our employees and our customers. OUR VISION To revolutionize automotive retailing through integrity and excellence in everything we do.
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2192 Inland Empire Blvd

Ontario, CA

91764

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Showing 2,260 reviews

December 03, 2022

What a great experience we had at Infiniti of Ontario! We went just to look, Jackie came over and asked if we needed help, we told her what we were looking for and she showed us a few cars. My husband is More

by Anthony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Palomo
Dec 09, 2022 -

INFINITI of ONTARIO responded

Anthony, Thank you for taking the time to post your recent sales experience with Jackie, TJ and the rest of the team. Your comments are truly appreciated by all... Thank you again, Cordy Cerami

December 01, 2022

BEAUTIFUL facility (always clean and organized), lots of vehicles in stock, and lastly, friendly and accessible staff. I am currently in my 3rd car through this dealership and my experience personally ha More

by mdsedory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Aragon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Attalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Aguillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joselyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miki Takasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Longridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Delapena, John Maina
Dec 09, 2022 -

INFINITI of ONTARIO responded

WOW!, Thank you for the incredible accolades. You should write copy for INFINITI commercials... Every employee appreciates it when the ones we strive to please acknowledge their efforts. I will make sure that I share your incredible comments with the entire team... Thank you again, Cordy Cerami

November 28, 2022

Went in for an oil and filter change, took about 2. 5 hours with an appointment. If you just need oil and filter change, i'd suggest going someplace else. I asked why it took so long, the reply was th More

by king1mrchess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Longridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mando Hernandez
Dec 01, 2022 -

INFINITI of ONTARIO responded

I want to apologize for falling short of your expectations. We will be sure to improve from your comments.... Thank you, Cordy Cerami

November 23, 2022

Loved the way they worked with me on getting a deal for my car , Both Saul and TJ were really kind . More

by Isaiah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2022 -

INFINITI of ONTARIO responded

Isaiah, Thank you for the kind words and the 5 star review. I will be sure to share your comments with Saul, TJ and the rest of the team... I know they will all appreciate it... Thank you again, Cordy Cerami

November 21, 2022

We are so happy and pleased on how Saul had taken care of us the moment we stepped in the office up to the turning over of the car, he was so friendly and smart and all the information that we need to know w More

by Row
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Boldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Delapena, Manuel Fuentes
Nov 23, 2022 -

INFINITI of ONTARIO responded

Thank you for taking the time to acknowledge our team member Saul, I will be sure to share your kind words with him, I know he will truly appreciate them... Thank you again, Cordy Cerami

November 21, 2022

Saul did exactly what he said, and appreciated my time. Great to do business with! More

by usmcsun
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

INFINITI of ONTARIO responded

Thank you for the 5 star, I know that Saul and the entire team truly appreciates the kind words... Thank you again, Cordy Cearmi

November 18, 2022

Saul was very accommodating and answered all our questions to the best of his knowledge! We love our new 2023 QX60! More

by macon1208
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul at Sales Department
Nov 21, 2022 -

INFINITI of ONTARIO responded

Congratulations on the new QX60, I know that you'll love it. And thank you for taking the time to post your kind words about Saul, I will be sure to share your comments with Saul and the rest oof the sales team... Thank you again, Cordy Cerami

November 16, 2022

Just completed my October regular service visit. My service rep did a great job helping me out and getting the car serviced. Thank you More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Longridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

INFINITI of ONTARIO responded

Gregg, Thank you for taking the time to recognize our serve department representatives. I will share your comments with Mike and the rest of the service team... Thank you again, Cordy Cerami

November 01, 2022

Good people to work with when buying a vehicle. Buying a car can be a difficult process. Infiniti of Ontario made it a pleasure. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mouris Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miki Takasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Fuentes, Jay Ryoo
Nov 04, 2022 -

INFINITI of ONTARIO responded

Jeff, Thank you for taking the time to post your kind comments about our sales team. I will be sure to share your accolades with the team, I know they will all appreciate it... Thank you again, Cordy Cerami

Nov 12, 2022 -

Jeff responded

Thanks for all the assistance.

October 29, 2022

Andrew and Tony were just wonderful. My SUV made a horrible fan noise and then smelled like it was burning. Recall notice completed and found a plastic bag under the carriage and yes it More

by Dottie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordy Cerami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Attalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joselyn Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tawfek picked up and delivered my vehicle. So pleasant
Nov 02, 2022 -

INFINITI of ONTARIO responded

Dottie, Thank you as always for your continued loyalty and for taking the to post your more than kind comments. Stay well and we'll see you soon... Thanks again, Cordy Cerami

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