INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this very direct and candid review. Our service team has been trained to put the customer first, to build relationships, to be fair, personable and professional. We do this because this is what it takes to gain trust and loyalty. As Advisors, and in an effort to help you maintain the optimal safety and efficiency of your vehicle, our team may advise of items that need attention... but you will never find us up-selling or recommending services that do not. Thank you for switching to INFINITI of South Bay. We appreciate your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your positive review of your Service Advisor Candice Roxas, and your experience here at INFINITI of South Bay. Candice is surely loved by her clients - she has more than three times the national average number of reviews and has a 95% 5-Star positive approval rating. People make the difference, and we're so glad that Candice has helped make a difference for you. Thank you for your loyalty to INFINITI of South Bay. We appreciate your review and your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Best Car Buying Experience Ever.... WOW! That is quite the endorsement and is most greatly appreciated. As with any successful business, it is our people who make the difference. We train our team to put the client first by being fair, friendly and informative. And, we've streamlined our process to get clients in and out quickly. Thank you for recognizing our difference. A referral is the greatest compliment we could receive. We would be grateful for your recommendation of Kas and INFINITI of South Bay to your friends and family. We hope you enjoy your purchase and welcome your return any time! Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your positive review of your experience with your Service Advisor Wilson here at INFINITI of South Bay. And, thank you for recognizing how we provide a detailed summary of the work we complete and what we check. It is our job to help ensure that the proper maintenance is performed on your vehicle. This is for your safety and to help avoid more costly repairs down the road. You can count on INFINITI of South Bay to advise and inform, but to never up-sell. We appreciate your loyalty and your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Another FIVE STAR review for our top rated Service Advisor Candice, and thank you for recognizing the good work of your technician too. We appreciate your review and your loyalty. Remember to ensure that we have a current email address on file so you can receive our monthly service offers. Or, visit our website at https://www.infinitiofsouthbay.com/service-specials/ for special offers and discounts. Thank you for your recommendation! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for bringing this to our attention. We have alerted our Service Manager and requested appropriate resolution. You will receive a call tomorrow. We apologize for any inconvenience and will make sure your concerns are addressed. Thank you, Larry Harris Operations Director

INFINITI of South Bay responded

Mia, Thank you for your 5-Star Review and for including Wilson, Candice, Edson, and Everado from our service team as well as Anita from sales. We are appreciative that you have recognized the professionalism of our members and that you have found the to be helpful and honest. This makes me proud that our team has executed against our promise of integrity, accountability and exceptional client service. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Great to hear that my team was able to address all of your issues. Thank you for recognizing your Service Advisor Edson in your review. He works hand-in-hand with our Technicians to ensure that work is completed accurately and on-time. And, it was a PLUS to learn, that together, they were able to resolve the technology issue quicker than anticipated. We appreciate your loyalty and your business. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Lisa, Thank you for your review of Edson and Everado here at INFINITI of South Bay. We are pleased to learn that you found their service to meet with your satisfaction. These two guys work very very hard every day to coordinate repairs and maintenance with our Technicians to ensure that service is completed quickly and accurately, and to communicate properly with with people like you, our valued client. We also thank you for recognizing the cleanliness our dealership. We are always clean, and now we are also taking special precautions. To see all of the precautions we are taking please visit www.infinitiofsouthbay.com/covid-19/ Thank you for your loyalty and for your business. Carlos Robles INFINITI of South Bay Service Manager