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INFINITI of South Bay

Torrance, CA

4.5
1,920 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,920 reviews

October 17, 2022

Horrible service. Would not come back here. I wasted two days not working due to no car and yet they couldn't/didn't fix anything. They actually just let my car sit wi More

by ARIESFINANCE_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Aries, We cannot identify your visit with the credentials you have left, and this is concerning to us. We would appreciate the opportunity to resolve your concerns. We strive to deliver excellent communication through out the service process, this is one of our main goals to ensure client satisfaction. Please contact me personally so that I can help resolve the concerns. You can reach me at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

October 13, 2022

Mr. Bratcher was very helpful giving me the different options and available discounts and specials offered during the current cycle. I would highly recommend this dealership for it’s excellent customer s More

by nicholaspoinsette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Nicholas, Personally I thank you for recognizing my efforts to ensure you received all of the available discounts and specials offered on your purchase. Customer satisfaction is first - it's the INFINITI of South Bay way. I appreciate your review, thank you. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

October 12, 2022

Scheduled a 15k mile interval service. A friendly, professional and knowledgeable service department that handled everything accordingly. Jaime was professional and made everyone he intera More

by HEMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Friendly, professional and knowledgeable... Hemal, thank you so much for this review. Looks like Jaime did a great job communicating. Thank you so much for the great review, and for your business. We appreciate great clients like you! Carlos Robles Service Manager INFINITI of South Bay

October 10, 2022

Service representing, Edson ALWAYS goes the extra mile to answer customer questions, and get the job done...Thank you Edson! More

by GEO.WAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Geo, Thank you for letting us know that Edson AGAIN went the extra mile. That's what it's all about - complete customer satisfaction. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

October 02, 2022

Ever, my service mgr is extremely helpful and is especially good at preventative maintenance. He helps me plan the service so my car performs at it’s best More

by TPFARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 20, 2022 -

INFINITI of South Bay responded

TPFARMAN, Thank you so very much for recognizing the value our advisors add in ensuring your vehicle operates at its highest capacity. It is our role to ensure that your vehicle is safe an efficient. We will advise and recommend on services that are due or upcoming to ensure that your INFINITI performs as it was designed. Thank you for your review. Carlos Robles Service Manager INFINITI of South Bay

September 30, 2022

Completed the repairs quickly and at a fair price. The car wash is a nice show of appreciation. More

by GARY96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 01, 2022 -

INFINITI of South Bay responded

Gary, Thank you for your great review of your service experience here at INFINITI of South Bay. We strive to deliver fast and friendly service at a fair price - so it's great to know that we delivered on our mission. And, there is nothing like a nice clean car... that's why you can always count on this when you come in for any maintenence or service needs.Thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

September 30, 2022

The work on my car was done within the time frame. Edson Trujillo was very accommodating. More

by PHILANDNACNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

INFINITI of South Bay responded

Phil, Thank you for the 5-STAR review and for recommending us. Edson is a great service advisor and we are pleased to learn that he was able to get you in and out quickly. Personal and accommodating service is what keeps clients coming back. We apprecaite your business and hope to see yo uback soon. Carlos Robles Service Manager INFINITI of South Bay

September 29, 2022

The service is always quick, convenient & hospitable. The south bay infiniti team is awesome! Loyal customer for life! More

by seanspikes5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaz, Ever Villalobos, Jerry Vargas
Oct 01, 2022 -

INFINITI of South Bay responded

Sean, Thank you for your 5-STAR review and for letting us and others know that you always receive quick and convenient service. We appreciate your loyalty to our team as they work hard to deliver each and every day. Thank you for your appreciation and recognition. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

September 28, 2022

Great service , great people. Very attentive, clear and the waiting time is not long . Well I usually make an appointment. Love the place. More

by NATSB21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Oct 01, 2022 -

INFINITI of South Bay responded

We love custmers like you! Thank you for telling us and others that we have a great team that provides fast and attentive service. So glad you enjoy our dealerhship. We appreciate your business and look forward to your next visit. Carlos Robles Service Manager INFINITI of South Bay

September 27, 2022

Helpful but would appreciate more communication about timing for completion of work. I like that appointments are easy to make and change More

by DSIMON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

INFINITI of South Bay responded

Thank you for your feedback, point well taken and we will discuss this with your service advisor. We train that customer satisfaction starts with good communication and setting expectations and if that is not happening we are grateful that you let us know. Thanks for the positive feedback on appointment process. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

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