INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your review. We are working with the service advisors to better understand your concerns. Without a proper user name or any other contact information it is proving difficult to get answers. If you would like to discuss this in more detail, then please feel free to contact me directly at 310-325-5555. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kylah, Thanks for the great feedback! We've been looking for you, but can't seem to find your name in our system—it might be under a different name or spelling. We apologize if we missed our usual process of confirming your email and phone number when you checked in. To fix this for your next visit, please let your Service Advisor know the details you included in your review. We want to make sure we remove any old contact info and capture your current information so everything is accurate! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Muhammad, Thank you for taking the time to share your feedback and for the 4-star rating! We are delighted to hear that Andre and the team were extremely helpful and that you appreciated their efficiency and flexibility with your car service. Providing a smooth, accommodating experience is our top priority. We truly value your business and are committed to earning your complete satisfaction. We are always striving for excellence—what can we do differently on your next visit to ensure we deliver that outstanding 5-star experience you deserve? Thank you again for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave us this Five-Star review Isabel! We are delighted to hear that you are very satisfied with your service visit and truly appreciate your recognition of Edson. We agree that he is a valuable and highly knowledgeable member of our team, and we will be sure to share your kind words with him. Thank you for your business and continued loyalty to our dealership. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Rerlugo, Thanks for sharing such a wonderful FIVE-STAR review of your service visit here at INFINITI of South Bay! We are exceptionally proud to read that you consistently find our service to be quick and reliable. It is our commitment to ensure your experience is as efficient as possible, and we are truly delighted to know we are meeting that standard for you. Furthermore, your compliment about receiving all the necessary information to keep your car running smoothly is invaluable. Our primary goal is to empower our clients through clear communication and expert knowledge. Thank you for your business and for placing your trust in the team at INFINITI of South Bay. We look forward to always delivering this high level of service on every visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Debra, thank you so much for taking the time to share your feedback. We are thrilled to hear that you are happy with your recent used vehicle purchase! We are exceptionally proud of Victor Montes and his commitment to excellence. Your comments confirm that he successfully upheld our commitment to transparency and preparation by ensuring your car was properly serviced and by keeping you fully informed throughout the process. That peace of mind is what we strive to deliver to every client. On behalf of the entire team, we want to formally welcome you to the INFINITI of South Bay family! We appreciate you choosing us and look forward to serving you for many years to come. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for your feedback and for awarding us a 4-star review. We are delighted to know that you trust us for what matters most—ensuring your car’s major issues are diagnosed and repaired correctly. We agree that for complex repairs, the expertise of our factory-certified technicians and specialized diagnostic tools is indispensable. We want to assure you that every service we provide, regardless of size, is an investment in your vehicle’s long-term reliability and resale value. Here is why utilizing our service center for all maintenance provides superior value: Preventative Expertise: The same master technicians who solve those major issues are the best ones to perform your routine oil change or fluid flush. They know exactly what to look for and can catch minor issues before they escalate into the costly, major repairs you rely on us to fix. Routine maintenance is proactive protection. Genuine INFINITI Parts: Our pricing reflects the use of Genuine INFINITI Parts, which are engineered specifically for your vehicle, ensuring optimal performance and maintaining your warranty protection. Value Programs: We frequently offer service specials and coupons for routine maintenance items, and we are committed to being competitive. We invite you to speak with your Service Advisor to explore these offers and compare pricing for your next visit. We are focused on delivering not just a repair, but complete peace of mind. We appreciate your business and hope to demonstrate the value of our comprehensive service on your next routine maintenance visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Jriovesporsha, Thank you for taking the time to provide this detailed feedback. As the Owner and Executive Manager of INFINITI of South Bay, I sincerely regret that your experience in our finance department did not meet the high standards we set for ourselves. We take comments regarding customer skills very seriously, and I assure you that this feedback will be addressed immediately with the team to ensure necessary retraining and improvements are implemented. We are committed to making sure every step of the purchase process, including the final paperwork, is handled with the utmost respect and professionalism. We truly appreciate you bringing this to our attention as it helps us identify areas for necessary growth. On a brighter note, I want to personally congratulate you on your new vehicle purchase! That is fantastic news. We are delighted to hear that Anita and Kas provided you with an amazing experience. They are tremendous assets to our team, and we will certainly recognize them for their excellent and helpful service. Our goal is for every client to have a 5-star experience from start to finish. If you would like to discuss your finance experience further, please feel free to reach out to me directly. We appreciate your business and hope you enjoy your new INFINITI! Sincerely, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear JOHNTRINA, Thank you for sharing your experience. We are very pleased to hear that your interaction with Andre was pleasant, and we certainly appreciate your kind words recognizing his knowledge and helpfulness. We strive for every customer interaction to be positive and informative, and we are grateful for your patience and understanding. We also want to acknowledge your concerns regarding the cost and availability of the transmission. We genuinely apologize for the frustration that this situation has caused you. We want to clarify that the pricing and inventory levels for manufacturer parts, like the transmission, are determined by INFINITI Corporate, and as a dealership, INFINITI of South Bay has no control over these factors. We simply communicate the official cost and timeline provided by the manufacturer. While we regret that we could not meet your needs for this specific repair, we thank you again for your business and for being such a valued client. We wish you the best. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for choosing to make the switch to INFINITI of South Bay! We’re so glad to hear that our team’s attentiveness and customer service have made a positive impression. Keeping you informed every step of the way is very important to us, and we look forward to continuing to provide you with the excellent service you deserve. Welcome to the INFINITI of South Bay family! Carlos Robles Service Manager INFINITI of South Bay