INFINITI of South Bay

INFINITI of South Bay responded

Hello Ms. Walton, We sincerely apologize that you are experiencing the check engine light issue again after multiple visits. We understand your frustration. We want to thoroughly investigate why this issue persists and find a definitive solution for you. Please contact me directly at 320-325-5555 at your earliest convenience so we can schedule a follow-up appointment. We would like to bring your vehicle back in, at your convenience, to perform a more in-depth diagnosis and ensure the problem is resolved. We appreciate your patience. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Terry, Thank you for your feedback. We understand your concern regarding the cost of our services. We strive to provide high-quality service and parts, and our pricing reflects this. We are sorry to hear that you feel our prices are not competitive for your needs. Here are some solutions... We issue new service specials every month. Please check you emails and our website for a service special that might meet your needs. And, please know that we we do meet or beat like competitors prices. Please come back with a competitive quote if you would still like to service with our team here at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Joseph, Wow! Reading your review totally made our day here at INFINITI of South Bay! 😉 We're absolutely thrilled to hear you had such a smooth, supportive, and confidence-boosting experience purchasing your first car with us. It sounds like Brian and Anita really went above and beyond for you, and we're so proud to have them on our team! Taking the time to explain everything without any pressure and even making after-hours calls to make it all work for you... that's what we call the INFINITI of South Bay "way"! We work to build relationships, long-term relationships. Making your first dealership purchase enjoyable and stress-free was our goal. We're so happy we could be a part of this big milestone for you! Thank you so much for the fantastic five-star review and for giving Brian and Anita such a wonderful shout-out. We truly appreciate your business and hope you absolutely LOVE your new ride! Welcome to the INFINITI of South Bay family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We are delighted to hear about your positive experience with Edson during your recent service visit. It's wonderful to know that he listened attentively to your concerns and ensured your questions were answered promptly. Providing clear communication and attentive service is a top priority for our team. Thank you for taking the time to share your five-star review. We appreciate your business and look forward to assisting you again at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey There! Awesome! ✨ Thanks for the 5-Star love! We're excited to hear you appreciated the royal treatment – oil change, car wash, and those tips to keep your ride in top-notch shape! That's exactly what we're all about at INFINITI of South Bay! Hearing you'll be back for future work totally makes our day! We're committed to keep bringing that great and honest customer service you mentioned. Thanks again for the fantastic review! We're looking forward to seeing you next time! All the best, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

It's wonderful to hear that you consistently find our service team helpful and appreciate the promptness with which we provide details about your vehicle's service. We strive to make every visit a positive and efficient experience, and your feedback confirms we're on the right track. We truly value your continued trust in our service department. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ernest, Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay. We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them. We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Mario, Thank you for your positive service review and for taking the time to share your feedback regarding your recent service visit at INFINITI of South Bay. We appreciate you highlighting the professionalism of Jaime and our staff, as well as noting that the service process was thoroughly explained to you. We are delighted to hear that you were very happy with the service you received. Providing clear communication and a positive service experience is a top priority for our team. Thank you again for your review. We value your business and look forward to assisting you with any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What up Bewaremydog! Thanks for droppin' that five-star love 😎 on your service visit at INFINITI of South Bay! Glad our crew could keep it real with you, letting you know the lowdown on what your ride needs. We're all about being helpful and keepin' it kind. Appreciate you rollin' with us! Hit us up whenever you need anything else. Peace out! ✌️ Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear M Anderson, Thank you for your feedback. We apologize for the lack of in-person interaction and for not providing a price for the radio replacement during your visit. We also regret that your evaluation was sent via text instead of being delivered in person as you waited. We will review our communication processes to ensure a more thorough and personal experience for our customers in the future. The most economical way for you to replace your radio would be to look into an aftermarket solution that you might find at Best Buy, Crutchfield, or a local car audio store. Sincerely, Carlos Robles Service Manager INFINITI of South Bay