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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,526 Reviews

1,526 Reviews of INFINITI of South Bay - Service Center

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August 10, 2021

Service department replaced the radiator on my wife’s EX under Extented warranty work was done in half a day as I was advised, happy with the service but wasn’t satisfied with minor issue regarding coolant More

by FrankJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 07, 2021 -

INFINITI of South Bay responded

Hello there, we appreciate you taking the time to leave us this feedback and that you were happy with the work that was completed. Kelvin Bratcher General Manager INFINITI of South Bay

August 10, 2021

Candace always does an amazing job! Very professional and very thorough. Candace is the #1 reason I would have stayed with Infiniti, but you were unable to offer a fair price for the trade. I opted for the M More

by STEVE@POZINATION.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review, Steve! I'm very happy to hear that Candace was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 08, 2021

Great service. Thanks. It will be better if the service can be done faster. The environment is nice. I was able to check out some of the newer models More

by HUANGSIHENG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

INFINITI of South Bay responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 05, 2021

Needed transmission replaced in my son’s G37. Edsen and the staff at Infiniti of South Bay were amazing. From making the appointment, when another dealership wouldn’t, to handling the extended warranty ins More

by KARENBRAME64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

INFINITI of South Bay responded

Karen, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 04, 2021

Service dept and parts dept are greatHappy to work Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star More

by CARLOS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier, Ever Villalobos, Matt Murillo, Zach Maynard
Aug 05, 2021 -

INFINITI of South Bay responded

We are truly dedicated to providing quality customer service in all areas of our dealership, Carlos. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 03, 2021

Infiniti of South Bay are great folks! Always greeted and checked up on. Everado is probably tired of seeing me, but he doesn’t show it. He’s always helpful with all my random service needs. More

by Sheng0589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ever Villalobos
Aug 04, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 03, 2021

As with all business, in short, I suggest that all employees pay attention to detail in the job scope. If this survey forces me to rate, I will give a 1 star to everyone. More

by TERSHAMAHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
If this survey forces me to rate, I will give a 1 star
August 03, 2021

Candice was personable, courteous and helpful. I didn’t have an appointment but I needed a new battery. (25 words? Feel like I’m back in school!) More

by ECHE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Aug 04, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Candice was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 02, 2021

I prefer to opt out of this section but the system does not allow unless i write. This should be something that is optional to do. More

by LOPEZYESENIADC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Aug 02, 2021 -

INFINITI of South Bay responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

August 01, 2021

Fast, professional knowledgeable service, always a great experience. Not sure what else to say. Its just regular service i.love my car its great thank you More

by Owani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Matt Murillo
Aug 02, 2021 -

INFINITI of South Bay responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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