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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,521 Reviews

1,521 Reviews of INFINITI of South Bay - Service Center

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May 16, 2021

Great people and place to get service on my vehicle definitely going back for what ever I need done for my car very knowledgeable workers. More

by Clos1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
May 17, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Candice Roxas is always excellent! She and the whole service department are always friendly and professional. This service dept. is why we continue to buy or lease Infiniti’s. More

by CHRISHAAS31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 17, 2021 -

INFINITI of South Bay responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Candice and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Very helpful and efficient!programmed new ignition key to replace a lost key. Able to work me into the service schedule. It was quite “pricey” however! More

by David K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 17, 2021 -

INFINITI of South Bay responded

David, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Candace,Provided top notch customer service. She is very Candace, Provided top notch customer service. She is very detailed oriented and was very knowledgeable about the whole process. Helped me with some More

by PAULSIVERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
May 17, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 15, 2021

The service I received was good. The people I dealt with directly were friendly and professional. Any complaints I would have are things completely out of the service company’s control like the wait time. i More

by AngelaMV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 15, 2021

From the moment I dropped off my car until my outside Infiniti warranty approved what needed to be fixed. Ed took care of me and truly was a professional like no other. This is where I will bring my More

by KHORENMANOUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this review. We are pleased to hear that Ed was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 14, 2021

I had a great experience with the service center at Infinity of South Bay. All staff I spoke with were professional and courteous. Thank you for your help! More

by JENVACHET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 17, 2021 -

INFINITI of South Bay responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 13, 2021

This dealership has always been great whenever I’ve brought my car in for service or repair. The repairs and service has always been completed professionally, on time and right. More

by BLACK_F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro Garcia
May 13, 2021 -

INFINITI of South Bay responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 13, 2021

Best service ever had a Year's Wilson was a great help doing the whole process the car was in the shop they gave me a rental car so I can take care of my business you can't beat that More

by DONALDRAMSEY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 13, 2021 -

INFINITI of South Bay responded

Donald, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 13, 2021

Super Service😊 I Love South Bay Infiniti. Quick and Reliable. The Staff is Pleasant and Polite and on Top of that They wash my vehicle 💫 More

by benjaminlove1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

INFINITI of South Bay responded

Thank you for the wonderful review, Benjamin! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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