
Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Great Experience! Steve was great working with my dad and I! I currently live in NYC and my lease was ending. Since I am only home every few months, I needed a car that Steve was great working with my dad and I! I currently live in NYC and my lease was ending. Since I am only home every few months, I needed a car that would work for my dad and I to use. Steve was so helpful via email with coordinating all of the options/pricing. He was very flexible in setting up a test drive and with getting the paperwork shipped to me and ultimately getting the car to my dad. Overall, I would highly rate Steve and the whole dealership! We love our new Passat! More
Thanks Steve - Great Service I had a great experience on a new Passat lease. Most of the dealing was done via email due to time constraints. Steve was great to work with. I wou I had a great experience on a new Passat lease. Most of the dealing was done via email due to time constraints. Steve was great to work with. I would recommend anyone thinking about buying or leasing a vehicle, to stop and have a chat with Steve. More
No pressure buying! After purchasing a vehicle from Dick Ide Honda a few months earlier with no hassles and being extremely satisfied, I reveived a call from Steve Bentiv After purchasing a vehicle from Dick Ide Honda a few months earlier with no hassles and being extremely satisfied, I reveived a call from Steve Bentivegna to discuss my plans regarding my upcoming lease expiration for my VW Tiguan. Steve was professional right from the beginning explaining all my options. I never felt obligated to purchase another vehicle and was not pressured. I ended up leasing a 2015 Jetta for my college aged daughter and remained within budget. The closing was fast and well explained with no surprises. Ide is a well run, locally owned family business. I highly recommend buying from Ide!! Greg More
Customer Service JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all the dealership service centers I have dealt with in the past, they are by far the best. More
Excellent I am so pleased with the quality of my car and David was very helpful. I am usually nervous and weary when dealing with salesmen but David put me at e I am so pleased with the quality of my car and David was very helpful. I am usually nervous and weary when dealing with salesmen but David put me at ease. He answered all of my questions and listened to my concerns with patience. I came without a good car and left with an excellent one!! More
No Hassle Experience; Leased 2 new Jetta''s for our Kids. Had a great experience with replacing 2 old vehicles that are 2 college aged kids used on a regular basis. In fact, because our experience was such a Had a great experience with replacing 2 old vehicles that are 2 college aged kids used on a regular basis. In fact, because our experience was such a Hassle Free experience from the time we walked through Ide Volkswagen's Door; we purchased 2 vehicles vs. one. David Ruzhansky (Sales) and the Management Team were very helpful, honest, sincere, and respectful of our objective and budget. I really appreciated it. Safety, Quality, Pricing, Service and Value were all at the top of our list as far as priorities that were considered as part of decision making process. Thanks for a great experience! Mike More
Very Helpful Following a very quick purchase, the Ide team was wonderfull at turning around the new vehicle at an extremely quick pace! Very impressed! Service t Following a very quick purchase, the Ide team was wonderfull at turning around the new vehicle at an extremely quick pace! Very impressed! Service team was wonderful to meet, and knowledgable with the many questions i had purchasing my first diesel! More
"Great Job" Rudy Osmancevic "Great Job" This is second car that I am buying from this Dealership. The buying process was so simple and easy, no pressure, thank Rudy Osmancevic "Great Job" This is second car that I am buying from this Dealership. The buying process was so simple and easy, no pressure, thanks to Dave. David Ruzhansky did amazing job, and was great experience working with him. I will recommend this Dealership and team of people they have to my friends. More
Tire change Recently had a tire blowout during the snowstorm, and Dick Ide VW helped immediately in their usual friendly fashion! Gary and Jim in Service have al Recently had a tire blowout during the snowstorm, and Dick Ide VW helped immediately in their usual friendly fashion! Gary and Jim in Service have always been prompt, efficient, and eager to help - another reason why we're very satisfied with Dick Ide VW experience! More
Recent VW Service This Dealership is GREAT! Always a good experience! This is my second Tiguan and both sales and service has been wonderful! I plan on re-leasing ano This Dealership is GREAT! Always a good experience! This is my second Tiguan and both sales and service has been wonderful! I plan on re-leasing another at the end of this lease. WC More