Ide Volkswagen

what can i say, what a great experience yet again. I had to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the e to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the extended warranty, but it was missing paper work. James got the paper worked straightened out, and got my car fixed. They even replaced my gas cap, due to a broken strap. as well as fixed the window washer hose, that sprung a leak. some times the small things make the biggest difference. it is always a pleasure coming to the new Dick Ide Volkswagen of East Rochester. Gary and James are the best, they treat everyone with respect and they do what is right. i cant wait to see the dealership grow and see what is to come. I know when i start to look for a new car it will be with Dick Ide Volkswagen of East Rochester. i wish i could rate higher then a 5. thank you again Mark More

I would highly recommend Dick Ide Volkswagen to anyone. I love my new car and the dealership. It was easy and great. There were no hidden charges and they were willing to work with my mom. I love my new car and the dealership. It was easy and great. There were no hidden charges and they were willing to work with my mom. More

Dealer and Dan was able to get me into the car I want in less than 24 hours when another local dealer code named dorschel. Just kidding that's no code name that the actually dealer. Dick IDE and Dan were pe less than 24 hours when another local dealer code named dorschel. Just kidding that's no code name that the actually dealer. Dick IDE and Dan were perfect and offered a better price, quicker time, and overall better experience. Plus the lifetime free oil changes didn't hurt. Go to dick IDE for anything and everything and avoid dorschel at all cost. More

Actually want to just buy a car and actually got more that I expected. My wife purchased a VW Sportwagen from a different VW dealer about a year earlier. We liked it so much, when my GTI needed to be that I expected. My wife purchased a VW Sportwagen from a different VW dealer about a year earlier. We liked it so much, when my GTI needed to be replaced, another TDI Sportwagen was the obvious choice. We stopped by Dick Ide and Dan Welch was very helpful in drafting up a good deal. When picking up the car, it became clear this dealership is really concerned about customer satisfaction. Dan went though everything making sure I fully understood the financing, add-ons, options, warranty and especially how to use all the features of the car. The Car was perfectly detailed like a show car and had a full tank of gas. It was a very relaxed and comfortable experience (no pressure). This pickup process seems to be dealership quality standard. By comparison, the year before, the other dealer seemed to be only concerned about selling extras, then slapped on a set of plates and waved goodbye. We left with rattling licence plates and no knowledge of how to use many very important features and no owners manual. A year later, Dan covered many of the little tricks/tips we were unaware of. So I'm very pleased with my new Sportwagen and also more pleased with my wife's year old Sportwagen. More

Knowing the reputation that the VW dealer had before It was Dick Ide, I was hesitant to even stop by. But being lazy and not wanting to drive to Henrietta, living in East Rochester, I decided to give them was Dick Ide, I was hesitant to even stop by. But being lazy and not wanting to drive to Henrietta, living in East Rochester, I decided to give them a try. I sent an email about the car I was looking for and got a call within the hour to set up a test drive. So I popped over around 4 pm that day and spoke with Dan Welch. I told him I was looking at either a used CC or a 13 lease and trading in my 2000 GTi. We went through the available stock and decided on a beautiful silver CC sport Rline. Less than an hour later, my new car was registered, cleaned, inspected and Dan had my insurance updated. I drove home in my new car that same day. This was honestly the most rewarding experience I have ever had at a car dealership. Everyone in that building was helpful and engaging. I couldn't be happier. I will definitely get my next car here, and so will all my friends. More

Dan was a great to work with, he made my car purchasing experience extremely easy and I would be happy to worked with Dickide and Dan again. experience extremely easy and I would be happy to worked with Dickide and Dan again. More

I was pleased with the knowledgeable staff,quick processing of sale and delivery, and found it to be a refreshing change from experiences with former dealer. processing of sale and delivery, and found it to be a refreshing change from experiences with former dealer. More

yet another great experience with gary, got my 60k done and an alinement. im starting to love dick ide of east rochester. i got a free car wash ( which it needed, and discounts that i was eligible for. and an alinement. im starting to love dick ide of east rochester. i got a free car wash ( which it needed, and discounts that i was eligible for. More

Dan made the car experience easy and effortless. I would recommend this dealership to my friends and family. The car I just purchased exceeds everything I wanted and more. The price fit my budget and I rece recommend this dealership to my friends and family. The car I just purchased exceeds everything I wanted and more. The price fit my budget and I received a great trade-in. Note, Dick Ide's competitor could not come close to the price or service I received! Please do visit this new VW dealership its worth the visit!! More

Coming from Dorschel over to Dick Ide - the experience was truly mind blowing. I was very pleased with how Dan handled the sale, and was very honest with me when asked for his opinion on my situation. T was truly mind blowing. I was very pleased with how Dan handled the sale, and was very honest with me when asked for his opinion on my situation. The service manager, Mike, has always been friendly and helpful, and it really makes a difference when you get treated with respect. Dick Ide listens to the customer and went out of their way, above and beyond, to make me happy in several different situations. I have a personal relationship with everyone at the dealership, including Matt who has worked on my car already! I see no reason to go anywhere else. I purchased a 2013 CC at Dorschel, and had several problems with it. It wasn't until coming to Dick Ide VW that my problems were addressed and FIXED. My situation was unique and I ended up getting out of the CC into a 2013 GTI due to more problems with the car, needless to say Dick Ide presented me with an option that I could not pass up. I will bring our other VW over to Dick Ide to trade in when the lease is up! More