Ide Volkswagen

Coming from Dorschel over to Dick Ide - the experience was truly mind blowing. I was very pleased with how Dan handled the sale, and was very honest with me when asked for his opinion on my situation. T was truly mind blowing. I was very pleased with how Dan handled the sale, and was very honest with me when asked for his opinion on my situation. The service manager, Mike, has always been friendly and helpful, and it really makes a difference when you get treated with respect. Dick Ide listens to the customer and went out of their way, above and beyond, to make me happy in several different situations. I have a personal relationship with everyone at the dealership, including Matt who has worked on my car already! I see no reason to go anywhere else. I purchased a 2013 CC at Dorschel, and had several problems with it. It wasn't until coming to Dick Ide VW that my problems were addressed and FIXED. My situation was unique and I ended up getting out of the CC into a 2013 GTI due to more problems with the car, needless to say Dick Ide presented me with an option that I could not pass up. I will bring our other VW over to Dick Ide to trade in when the lease is up! More

my first time ever dealing with dick ide; and it was a true joy. i was a bit wary when i heard about the new ownership. i went in for my oil change, and got that and a car wash as well. if only every serv true joy. i was a bit wary when i heard about the new ownership. i went in for my oil change, and got that and a car wash as well. if only every service appt could end with a car wash. i will come back for every service job like i have in the past. and when its time for a new car; i will get it here as well. i love volkswagons and jettas. thank you again More

I came into Volkswagen of east Rochester looking for a new car. My salesman Dan Welch helped me find the right one (Golf TDI) and made the purchase process very relaxed. I recommend this dealer and Dan new car. My salesman Dan Welch helped me find the right one (Golf TDI) and made the purchase process very relaxed. I recommend this dealer and Dan Welch to anyone in the market looking for a new or used Volkswagen. Sincerely, happy customer John Richards More

My car buying experience at Dick Ide Volkswagan was one of the more pleasant car buying experiences I have had. Dan was very professional and once we decided on a purchase price everything was seamless of the more pleasant car buying experiences I have had. Dan was very professional and once we decided on a purchase price everything was seamless from the paper work to the vehicle pick up. I am very satisfied with my purchase and the experience at your dealership. Thank You Dan and Jim ( in financing). Kevin M. Smith More

James and Dan were great to work with no pressure from either one of them, even introduced us sales manager who was also great to work with nice to see good old customer service for a change. Thank you either one of them, even introduced us sales manager who was also great to work with nice to see good old customer service for a change. Thank you all will definitely do business with you in the future! More

Found the car online (650 miles from my home) and began an email/text conversation with Samantha Choi. She answered all questions, of which I had many! She was very pleasant and helpful. I bought the car s an email/text conversation with Samantha Choi. She answered all questions, of which I had many! She was very pleasant and helpful. I bought the car sight unseen (except pictures), and Sam took additional pics of the areas I couldn't see in the advertising pics. Sam was very helpful and clearly wanted to earn my business! When my wife and I arrived at the airport we were picked up by Sam Choi, who was very pleasant and helpful! We were treated well all along the way. Since they just had a 20" snowfall, they left our car inside! Sam Choi also included her own snow brush in the car since we had not brought one! Paul Stojanov in the finance department is a real professional and a credit to the store as well! I have been involved in various levels of management in the automotive industry for 20 years and generally don't buy cars from dealers, but this experience was fantastic! Thanks again Samantha Choi, Paul Stojanov, and Dick Ide Volkswagen! More

Dan was extremely friendly and well versed in the VW line. He helped us zero in on the model we wanted, that met our needs. I will be recommending him and this dealership to all my family and friends! T line. He helped us zero in on the model we wanted, that met our needs. I will be recommending him and this dealership to all my family and friends! Thanks Dan! Scott G. More

dan was great! i lost my car due to hurricane sandy and everyone at dick ide was super helpful and got me into a new car asap! thanks again! everyone at dick ide was super helpful and got me into a new car asap! thanks again! More

I like the low pressure sales approach and the friendly and positive additude of all of the staff I met. This indicates to me that the Ide VW team is happy with the way they are treated. and positive additude of all of the staff I met. This indicates to me that the Ide VW team is happy with the way they are treated. More

I recently purchased a very low mileage 2009 Tiguan from Dick Ide Volkswagen and found the sales, service and management to be very friendly and helpful during the pre-sales, sales and post-sales processes, Dick Ide Volkswagen and found the sales, service and management to be very friendly and helpful during the pre-sales, sales and post-sales processes, without the high-pressure tactics of some dealers. Dan was great to work with and very knowledgable in the Tiguan, was thorough in preparing the sale and explained every aspect of the car during delivery. When a problem was discovered with one of the tires after the sale, service was easy to work with in correcting the problem. Because I haven't had any real services done yet, I rate them good based on their response to fixing the tire issue. In my mind a dealer service rates Great when they go above and beyond expectations, showing a genuine commitment to great customer satisfaction. I look forward to experiencing that in the future. By the way ... I love driving the Tiguan and I am convinced it is one of the best-handling small SUVs on the market, and with very high build quality. More