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Ide Volkswagen
East Rochester, NY
993 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 993 reviews
July 04, 2014
VW service The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the cu The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the customer service business and provide training in this arena and very few people do this anymore. Its always easy just to say hey this is the problem this is how much it will cost take it or leave it. I have dealt with Jim for a few years now and he makes coming there a pleasure. Jim knows how to deliver bad news with compassion and also has the common sense and logic to know when to go to bat for the customer. People like that is the reason I come to Dick Ide service. Bryan D. Stalk More
by bstalk
Employees Worked With
Helpful May 18, 2014
Great Service The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! More
by CLAF24
Employees Worked With
May 14, 2014
Service outstanding once again I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped wi I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped with my car, and Gary Dianetti greeted me upon arrival. The waiting area is the best I've ever seen in a dealership and the service and friendliness of the people are great. The car is running perfectly. The VW CC is a fantastic car, and Dick Ide is the BEST! James addressed my one concern and explained the transmission system to me. To top everything off, they washed my car when they were finished servicing it. Thank you so much for this outstanding dealership. I recommend Dick Ide anytime my friends are interested in buying or servicing a car! More
by pkschulz
Employees Worked With
May 01, 2014
Window needed alignment I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding servi I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding service experience. More
by virosella
Employees Worked With
April 25, 2014
Painless. Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and ma Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and made excellent use of my time. More
by jtframe
Employees Worked With
April 15, 2014
Quality efficient work! Mike and the guys at Volkswagen are extremely professional and courteous. I'm very busy and my time is valuable, they are able to service my car in a Mike and the guys at Volkswagen are extremely professional and courteous. I'm very busy and my time is valuable, they are able to service my car in a timely manor. I can always count on them to know exactly what I need to keep my car running in top condition. I truly appreciate their knowledge and service! More
by Laurenmack325
Employees Worked With
Mike Szlachetka
April 08, 2014
My First Dick Ide Purchase, a Superior Experience So Far!! Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be m Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be more pleased. Steve Bentivegna, my sales person, was friendly, straightforward and professional. I really, really appreciated that I did not have "to play the old-style game of hardball negotiation." I had done my research online, came prepared, and was treated with courtesy and respect. When I purchased the car, I met Paul Stojanov to complete the paperwork; he too was very friendly, knowledgeable, and efficient. When I was in for my double-check service the other day, he made a point of stopping to say hello and offered to help me set up the automatic payment with VW if I had any issues signing up. I met Jim Redden the day I picked up my car and dealt with him on my first month "double-check." He listened carefully to my questions and gave me helpful information on the TDI; he was patient, friendly, and efficient. The service was finished on time and my car came back to me after having been washed, a very nice courtesy. The friendly professionalism of the entire staff at Dick Ide VW is truly a pleasure to experience. More
by judeellis1
April 03, 2014
Everyone is friendly and courteous. Service is always prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is conven prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is convenient to me. The waiting area is bright, spacious and clean. I also love that you watch Fox News in the waiting room ( just my personal preference). More
by Edoyle74
Employees Worked With
December 11, 2013
A shout out to Dick Ide Volkswagen! Great customer Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work a Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work and called Dick Ide since they a right down the street from my office. I spoke with Gary and he told me to stop in; that more than likely it was just my fluid level. I brought it over during my lunch hour and they took it right in and topped me off. When I asked what I owe; he said nothing you are a VW customer! What a difference; when it was Vincent VW I would dread anytime I had to bring my car in for service; on several occasions I had to call my dad who ended up going in with me before any work was done on my car. Thank You Gary and Thank You Dick Ide VW; for your stand up service. It is appreciated; you have restored my confidence and faith! More
by sverna
Employees Worked With
Gary, Gary Dianetti
November 06, 2013
I purchased my fifth VW Beetle this past June, 2013. James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All staff was friendly, professional, made me very comfortable in a nice lounge area with large flatscreen tv so I could watch the morning news, plenty of reading materials available and coffee. When my car was finished being serviced I was told that everything needed, ie: oil change, etc. was completed and, on top of that, they had washed it and dried it off! She was parked out in front of the dealership not only all serviced and ready to go but nice and shiny and sparkly as well. Of course now she is the queen of the highway!! I love my Beetles, would not drive anything else and I love dealing with this dealership. It just seems they do everything right!!!! Anne Harvey Canandaigua, New York More
by harveyae
