
Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Best Car Buying Experience We were looking for a particular Volkswagen and IDE had the vehicle. David helped us with our purchase over the phone so that after our 5 hour drive t We were looking for a particular Volkswagen and IDE had the vehicle. David helped us with our purchase over the phone so that after our 5 hour drive to pick up the car we just had to sign and then drive (just like the commercial). Beautiful facility and the transaction could not have gone better. I would highly recommend this dealership. More
Thanks for getting me into a new Atlas! Our car buying experience at Ide Volkswagen was by far the easiest one yet. David was incredibly helpful, friendly, and knowledgeable. We never once f Our car buying experience at Ide Volkswagen was by far the easiest one yet. David was incredibly helpful, friendly, and knowledgeable. We never once felt pressured to just pick a car, he made sure we found exactly what met our needs. David followed up with us several days later to see if we had any questions and asked us to contact him if anything came up. Our buying experience with Mike was equally great, he was friendly and very efficient. Without hesitation, I would recommend David, Mike, and Ide Volkswagen! More
Purchased at the right place!!! Trouble within the first 12hrs.... Fixed in 24. As you can imagine, the gut shot and fear of making a bad choice swept over me and my wife when we fi Trouble within the first 12hrs.... Fixed in 24. As you can imagine, the gut shot and fear of making a bad choice swept over me and my wife when we first experienced trouble with our used car after the first 12 hours...but that was met by a genuinely caring team over at Ide Volkswagen that assured us we would be cared for.... and they did just that! We shopped at the right place!! Thanks Guys!! We were looking to buy a used car for my wife and initially intended to buy a Volkswagen, but stumbled upon a used Buick Regal CLX at Ide Volkswagen. My wife fell in love with the car and the trade-in offer for our vehicle exceeded my expectations.... $6100 toward a $9400 used Buick. The Buick was smooth as glass until the next day when the transmission seemed to be "hanging up". This occurred on 2 separate occasions. Push the pedal and almost no forward motion....back to the dealership. They kept the car, had techs, managers, and consultants drive the car, but could not get the issue to repeat and no codes coming up. Here we are....owned the car for less than 12 hours and already in for repair and concerned that the problem couldn't be identified. They were in constant communication with us and we were very pleased when presented with 3 well thought out options. 1. Return it, and get my other car back with all fees covered. 2. Apply all monies already paid toward another car. 3. Cost free 1 yr/12,000 warranty added to the car... Just to clarify, this is a 2011 Buick with 82K. If this is a transmission issue, it won't get better on it's own and won't take long to show again.... The warranty covers all issues related to motor or tranny. We only intend to keep this car for 2-3 years as our family is transitioning, so we were looking for a moderately priced car. I've been very pleased by their response, in light of the difficulty, and feel completely comfortable and confident as we move forward. We worked with Antonio (10), Mike in finance (10) and Evan/manager (10). Peter R. More
Far & Nice Buying Experience We narrowed down our car decision with the VW Jetta as our first choice. Primary requirements were CPO, sporting-ness, dealer reputation, and cost. Th We narrowed down our car decision with the VW Jetta as our first choice. Primary requirements were CPO, sporting-ness, dealer reputation, and cost. The first 3 were a given. The last, cost, was critical. I/We wanted to make a purchase, given our research, with the knowledge we paid a "fair" price for the vehicle. David was great to work with. Professional and welcoming to the whole family (important because the car was for our son & daughter). Made the experience at Ide VW awesome. More
IDE Volkswagen - the best dealership ! We've just moved to the USA from Europe and the first thing that we had to do was to find a car! We decided to go to IDE Volksvagen and that was the r We've just moved to the USA from Europe and the first thing that we had to do was to find a car! We decided to go to IDE Volksvagen and that was the right choice!!! We had the best sales manager ever! David Ruzhansky is the one you need if you decide to get Volksvagen! Want to say a big thank to David for his high professiolism and competence. The car as well as the price offer suits us fully and we finally got our keys!!! We really appreciate all the work that was performed by David and all the involved employees worked with our agreement! I definitely recommend this dealership! Moreover, I already know where I will go to buy the car - IDE Volksvagen only. Natallia. More
Excellent service--went above and beyond! David was an absolute pleasure to work with! He is professional, dedicated, and extremely responsive throughout the entire sales process. He went abov David was an absolute pleasure to work with! He is professional, dedicated, and extremely responsive throughout the entire sales process. He went above and beyond to ensure my sales experience was top notch! He is by far the best dealer I have ever worked with; he genuinely cares about his customers and works to ensure total satisfaction! I highly recommend him. More
Professional David was professional, knowledgeable and courteous. We were able to make a quick decision and service was prompt. I would not hesitate to recommend h David was professional, knowledgeable and courteous. We were able to make a quick decision and service was prompt. I would not hesitate to recommend him. More
Best dealership experience ever I live in Albany NY, about 4 hours away from IDE Volkswagen. David and Mike couldn't have made this process any easier and worry free. David was hands I live in Albany NY, about 4 hours away from IDE Volkswagen. David and Mike couldn't have made this process any easier and worry free. David was hands down the best salesman I have ever worked with, and that's including the salesmen at MY dealership! Mike was phenomenal as well and explained everything on the finance side crystal clear. Everyone down to the lot attendant who put my plate on and the friendly receptionist were great. If this dealership wasn't so far away I would have put in an application while I was there. A 10/10 experience and a bench mark for other dealerships to strive for. More
VW Jetta Lease Dave was great right from the beginning. We told him what we were interested in and signed the deal within 15 minutes after our test drive. The lease Dave was great right from the beginning. We told him what we were interested in and signed the deal within 15 minutes after our test drive. The lease deal was just what they'd advertised (we'd checked out some other dealer lease's and none of them were as advertised). Dave was thorough with follow up and a pleasure to deal with. More
David is great! David is a great listener. No hazzles or run-around. He was able to make it happen in a minimal amount of time. Great service and very accommodating. David is a great listener. No hazzles or run-around. He was able to make it happen in a minimal amount of time. Great service and very accommodating. I would highly recommend David for your VW sales or lease. More